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“"Mommy, this is a fun hotel!"”

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Hotel Novotel Taipei Taoyuan International Airport
Ranked #4 of 138 Hotels in Taoyuan
Certificate of Excellence
new york
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“"Mommy, this is a fun hotel!"”
Reviewed March 28, 2013 via mobile

This is what my son told me as soon as we stepped in Novotel for our final night in Taiwan.

We started our trip in Taipei, then to Hualien and finally here Taoyuan.

It was the perfect place to end our trip as we no longer had to rush to go to the airport. It is just beside Taoyuan airport.

I was able to avail the promo for a standard king room with breakfast included for around NT$3000 directly from the hotels site.

I feel the price was worth it as the room was big for a standard sized room and it had modern amenities.

Tried the pool and jacuzzi on the 2nd floor and it was very nice and relaxing.

The breakfast buffet spread was generous with a mix of Asian and western dishes.

Love the hip and modern interiors of both the guest room and the public areas.

Love the fact too that it is a "family" hotel with facilities for kids.

The location is far from the downtown (around 30 mins. away by Taxi - NT$450) but if you need a "pit stop" before your flight back home. Novotel is the ideal place to recharge, relax and spend your last few hours in Taiwan.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mishaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 29, 2013
Dear Valuable Guest,

Thank you for taking time to share online your stop-over at Novotel Taipei Taoyuan International Airport, on your way out of Taiwan !

It is great to know that you have much enjoyed the facilities and the warm service by our team members, specially at the breakfast buffet and the recreation centre !

We are looking forward to welcoming you back soon indeed !

Best Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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English first
Seattle, WA
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 27, 2013

I initially booked Novotel because I thought the hotel was inside the airport (it's not, so you will need to go through Immigration... Luckily no visa required for US passports). They have a free shuttle than runs every 30 minutes, but the shuttle was taking forever due to traffic jam inside the airport (madness!). Once we got to the hotel, the pain of waiting in the cold for the shuttle and almost not getting on the shuttle because it was over-crowded was forgotten. Front desk staff were quick and courteous. Our room was very clean with a nice, comfy bed and a very modern bathroom well-stocked with quality products. Room service is over at 11pm, so we headed down to the Q Bar for some food and drinks. The food at the bar was great, completely blew my expectation out of the water for "airport hotel food." The Taiwanese beef noodle soup was flavorful, warm and filling with tender pieces of beef that melt in your mouth. They pride themselves in using high-quality ingredients.

The next day, we headed to the Square for our free breakfast buffet. It was amazing! Service was excellent, our coffee cups were never empty. There was a very good variety of breakfast items, both Western and Asian. My only complaint is that the bacon slices are not crispy and flimsy, greasy bacon slices suck. During the afternoon, the Q bar serves afternoon high tea, but we didn't get to try. I went to the In Balance spa for a jetlag body repair, a 60-minute massage with herbal jacuzzi. Again, it was way beyond my expectations. Cola gives amazing massages and the In Balance private rooms provided a quiet, relaxing sanctuary - a much needed rest before a long flight home.

Bonus: free speedy wifi, really nice gym and also a swimming pool (pack your swimsuit!).

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vania K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 28, 2013
Dear Valuable Guest,

Thank you for taking time to share online your own experience at Novotel Taipei Taoyuan International Airport.

It is great to know that you have fully enjoyed your stay, from the location to the facilities, and most important, the professional and discreet service of our team members !

Let our reservation team know when you would like to book next, so that we could propose you our vesr best available promotion !

Best Novotel regards,

Christophe Pairaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviewed March 26, 2013

We had a pleasant stay at Novotel on Sunday 24th March. I was flying back to UK at 9am the next day and my mother was fllying back to Australia at 3pm the next day. We arrived after dinner and were checked in promptly. We were also booked in for the shuttle bus to the airport the next day. The room was clean and had a wonderful view of the aiport.

I originally booked a double bedroom for my mother and I only. However, my aunty ended up up wanting to stay with us instead of driving for another 3 hours back home. We decided to add a removable bed and requested for extra teas/coffees, etc, which were all delivered to our room straight away with problems.

Unfortunately, the next day, we discovered my mother had a number of red swollen bed bug bites all over her arms. She slept on the removable bed, and was the only person who caught bed bugs. We talked to the reception staff about this, and they apologised.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melbourne1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 28, 2013
Dear Valuabe Guest,

Thank you for taking time to share online your own experience at Novotel Taipei Taoyuan International Airport ...

It is very nice to know that you have much enjoyed our Airport Novotel facilities and location, as much as our team efficient and discreet service !

I would like to apologize for the dreadful sleeping expereince of your aunt, who finally has shared the room with you & your family. Following your information, we have conducted a full pest control treatment fo the room # 604, emphasizing on the sofa indeed !

To let you know that we usually do process a monthly room pest control, as a preventive maintenance and we will most probably increase the treatment to twice a month from now on !

Looking forward to welcoming you back soon, would you please contact our reservation department for your next family booking, so that we could propose you our very best offer available on that period !

Best Novotel regards,

Christophe Pairaud
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
6 reviews
6 hotel reviews
Reviewed March 25, 2013

Dear,

Most of case hotel environment was wonderful. However, due to nearby airport there are some flight noise in the night when it is calm around. Hotel people and food and restaurant are all very good. I would like to stay at this hotel next time if I have a chance, as the easier way to the airport, and it is available of high speed train to Taipei city.

Thank you for your support.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Samuel-Shin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 26, 2013
Dera Valuable Guest,

Thank you for taking time to share online your own experience at Novotel Taipei Taoyuan International Airport.

It is great to know that you have much enjoyed our food & beverage facilities and our connectivity with Taoyuan HSR.

Apologize for the noisy environment which did not favor your well being and sleeping comfort, let our reservation team know when you would next visit us, so that we can allocate a perfectly quiet room for your next stay !

Best Novotel regards,

Christophe Pairaud
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho NM
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 23, 2013

This place is brand new and very modern and convenient to the airport. We had customer visits at the local aerospace maintenance center to it worked perfect. This would also be good for a layover. The airport shuttle was fast, clean and comfortable. The room and restaurant was great. Not much to do around the hotel – so you will need transport to get to the city center.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 25, 2013
Dear Valuable Guest,

Thank you so much for taking time to share online your own experience @ Novotel Taipei Taoyuan International Airport !

It is great to know that you have enjoyed both our facilities, and the quality of our services !
Your comment have been fowarded to the respective concern people and I do hope that you will visit our hotel soon again !

Would you please contact directly our reservation, for your next visit, to ensure that we would offer you our updated promotion available at the time !

Looking forward to welcoming you back soon !

Best Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papeete TAHITI
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 20, 2013

Hotel is located near the airport, free shuttles from the terminal to the hotel. Check in was quick, staff was very nice. Rooms are well appointed , beds confortable. Major drawback was the strong smell of cigarette in the room that came from the curtains.
Upon departure for the High Speed Rail Station, we were told the shuttle was stuck in traffic due to an accident and the hotel provided us with a free taxi to the station.

Room Tip: Make sure to ask for a room that is a real non-smoking one. Not one that was previously a smoking an...
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manureva744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 25, 2013
Dear Valuable Guest,

Thank you so much for taking time to share online your own experience at Novotel Taipei Taoyuan International Airport !

I would like to apologize for the smoking smell in your room, despite our very strict 'non smoking' policy, a lot of our customer do not comply to it and abuse smoking in the room ! We do charge almost USD 300.- per fine but it is still happening from time to time !

We will reinforce our internal policy and ensure that our hotel would be fully smoke free Guest room hotel !

Looking forward to welcoming you back soon in our hotel !

Best Novotel regards,

Christophe Pairaud
General; Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augsburg, Germany
1 review
Reviewed March 18, 2013

The service of the staff is excelent, I would not hesitate to recommend to any other guests.
The location is good for anybody who has to take an early flight to and from taipei.
There is only one point for improvement and that is the coffee stains on some parts of the carpet which are not being removed prior to my check-in.
But overall, I would give it a A- inspite of the coffee stains.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank LuckyD101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pairaud, General Manager at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 19, 2013
Dear Valuable Guest,

Thank you very much for taking time to share online the good experience met during your last stay with us earlier this month !

It is very nice to know that you have fully enjoyed the service provided by our team members!

Apologize for the carpet heavily stained, we are actually in the process of changing it in all our 360 guest rooms, process that should be completed by this summer ... I do hope that it did not affect too much your travelling schedule in Taiwan !

Let our reservation know when you would like to book your next stay, to ensure you would enjoy our updated best promotional rate !

Looking forward to wecloming you back soon !

Best Novotel regards,

Christophe Pairaud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Property: Hotel Novotel Taipei Taoyuan International Airport
Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 33758, Taiwan
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 138 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Novotel Taipei Taoyuan International Airport 5*
Number of rooms: 360
Reservation Options:
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