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“Poor service, incompetent staff”

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Holiday Inn Express Taoyuan
Ranked #8 of 138 Hotels in Taoyuan
Quebec City, Canada
Level 4 Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Poor service, incompetent staff”
Reviewed November 27, 2013 via mobile

Room basic and not very clean, bathroom very small with strange window to hide from the room. You will find a lot of dust on the furnitures in the room.

Poor service. Staff not professional and not trained. They barely speak English and don't give attention and respect to any of their customers. They don't know what is "smiling" which is very unusual in Taiwan.
You will not have a chance to even receive a simple soap from them!

No benefits at all for Platinum members.
We are allowed to have a late check out. But they woke us up at 12pm to "still" make sure that we wanted to stay in the room. At 2pm sharp, they rang us again to leave the room. Simple unbelievable how they do not care at all about their customers in this hotel.

Room is pricy for what you get. The worse experience I had in a IHG property.

Stayed November 2013, traveled with friends
Helpful?
1 Thank pitt1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Hong Kong, China
Level 5 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 16, 2013

We arrived the Tao Yuan International Airport at 1:00am, so after a few minutes discussion before we were going onboard from Hong Kong, we finally chose to book this hotel to take a rest instead of walking alone in Taipei. If your final destination is Taipei central, it's suggested to stay in the hotel in Taipei, rather than Tao Yuan. It's because the distance from airport to Taipei or Tao Yuan is the same, and it takes more than one hour from Tao Yuan to Taipei. We wasted some time on transportation because of that. But anyway, the room is comfortable, big enough and cheap. Tao Yuan is a quiet town, no entertainment.
P.S.: the bed is the best which I never experienced, even better the 5-star hotel. So surprised!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carmen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesselton, Sabah, Malaysia
Level 5 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 6, 2013

Stayed at this hotel for 1 night with my family at May 2013 before going to sightseeing the next day. We reached here around 9.30pm and the staffs let us checked in very quickly knowing that we were tired. Though the lobby is very small just next to their cafe.

The our room at almost top floor and is clean+comfortable. Our room view toward Taoyuan city is remarkably amazing! Bathroom is clean as well.

Breakfast at the cafe was very crowded and hardly to find seat/table. Nevertheless we found one but food was almost finish, and need to wait for refilling. Food is nice and delicious though.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 10, 2013

Just the facts:
Near the Airport, 10 Miles -- there are not many hotels closer than that. Plain but clean building. They do have meals on site. There is a Family Mart convenience store just across the street.

Our Experience:
The staff had great English. The staff (mainly the girls who work the front desk) are super helpful. For example, my wife and I needed to mail a package to our daughter but the Taiwanese Post Office required us to provide the address in Chinese. We returned to the hotel and asked the desk folks if they could help. Immediately a team of about three or four ladies jumped on the task doing research on the internet and filling out the postal form for us in Chinese. These people raise the service of this 3 star facility to 5 stars by providing 10 star service.

Room Tip: Taxi fare to and from TPE was 480 NT$
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Vietnam
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 7, 2013

Good rooms, great mattresses for a good nights sleep, great staff and a good location for the airport. The breakfast is really pretty bad. Not just bad by Asia standards but bad. Also, the hotel seems to be a regular for tour groups so the breakfast area can be super crowded until they leave.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelinjack3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 10, 2013

We had stayed for 2 nights during our last 2 days in Taiwan. They have clean rooms and comfortable beds but in term of space, they are indeed a bit small. The staffs are friendly and polite. They are willing to help when needed. Pretty near to night market. Overall, we are happy with our stay in holiday inn express.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
Level 5 Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 30, 2013 via mobile

I stayed there twice, once for a late night arrival and the other for catching a 7am flight. Taxi from the airport to the hotel is between TWD350-400 and takes about 15minutes or so (with low traffic).

The staff is very friendly (English speaking) and very helpful. I had wanted to get my Taiwan SIM card (since the telecom offices at the arrival hall were closed by the time I got in), and they helped make calls to a variety of telecom offices to ask which location can I get on (since I have US passport I have to goto a 'service' center and not a retail store. - next time, look for a flight that gets in before 8pm and just get your SIM when you land). Anyways, both the ladies at the counter were on the phone calling to get all the details before sending me off (and I got one just a block from the hotel - bring your passport and a driver's license that would have an address on it). That was awesome!

The room was modern and clean, as well as the bathroom, the bed is just the right amount of softness.
There is a laundromat in the basement and buy the detergent at the counter, this is a big plus!

Breakfast is adequate buffet. The television selection is typical of one would expect, including HBO (as a side note Game of Thrones are not shown in Taiwan)

The location is in the suburbs, so not in downtown. There is a family mart across the street and a big Carrefour 3 blocks away. The river next to the hotel has a nice Taoyuan bike path along it for a morning jog.

Overall, like this place!


Stayed June 2013, traveled solo
Helpful?
Thank Wlsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Taoyuan

Property: Holiday Inn Express Taoyuan
Address: No.1039 Chuenr Road, Taoyuan City, Taoyuan 33050, Taiwan
Phone Number:
Location: Taiwan > Taoyuan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#9 Best Value Hotel in Taoyuan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Taoyuan 3.5*
Number of rooms: 138
Official Description (provided by the hotel):
Holiday Inn Express Taoyuan is located in the heartland of Taoyuan City with 138 cozy guestrooms providing complimentary internet access and breakfast service. Managed by the world renowned InterContinental Hotels Group, Holiday Inn Express Taoyuan promises a fresh, comfortable and uncomplicated accommodation for smart Business and Leisure travelers. Conveniently located in proximity to major shopping centers and industrial areas, Holiday Inn Express Taoyuan is only 6 minutes drive from Taoyuan Railway Station, 15 minutes from the Taoyuan International Airport and 30 minutes from downtown Taipei City. ... more   less 
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Also Known As:
Holiday Inn Express Taoyuan Hotel Taoyuan

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