We booked this hotel because of its location at Taichung Park, a short walk away from the end point of the bus ride from Taichung High Speed Rail Station.
At the check-in counter, we were informed that some toilet amenities (eg soap, toothbrush and comb) were not provided in the room but we could obtain those that we wanted from the counter. This surprised me as I initially thought that it was a labour saving measure. But as a green initiative, it is a superb idea to avoid wastage. Guests who require toilet amenities can obtain them from the counter and the hotel staff do not have to waste their time placing and replacing these items in the rooms. Other hotel chains can learn from Holiday Inn. One of the items which I selected at the counter was a cake of soap but I found this to be unnecessary as liquid soap was, indeed, provided in the bathroom. I returned the soap to the check-in staff on my way out to the night market (a must-go, ask the staff for directions).
It was a long walk from the lift lobby to our room as it was a corner room. The room was small but we were impressed by the floor-to-ceiling windows which we understand is a selling feature of the hotel. We had an excellent view of Taichung Park.
Being a member of the Intercontinental Group’s guest program, I was informed that I would be entitled to a complimentary newspaper which I had to collect from the check-in counter. Again, this was not merely a labour saving measure but also made good sense as we would have to pass by the check-in counter on the way to breakfast which was served in the “Great Room” located beside the check-in counter, in the atrium of the shopping mall to which the hotel is connected.
The “Smart Start” breakfast was pretty standard with cereal and bread, a few hot Asian dishes and juice and coffee from machines. The best part for me was the guo tie (pot stickers) which I thought were delicious. They filled my stomach and gave me a good start to the day.
The best thing about this hotel was the staff. They were always smiling, enthusiastic and eager to please. Such a good attitude is the result of not only training but also the internalised desire of Taiwanese to provide genuine good service. I had always thought of Holiday Inn as being a generic hotel (something like the McDonalds of hotels) but my short stay at the Holiday Inn Express Taichung has changed my opinion. I will always remember it for the human touch from the staff.
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- Official Description (provided by the hotel):
- Holiday Inn Express Taichung Park is located right next to the historical Taichung Park in the city centre and is the only International brand hotel managed by InterContinental Hotels Group in Central Taiwan area. The Hotel offers a fresh, comfortable and uncomplicated accommodation to business travelers who value time and money. The smart simplicity concept makes the hotel a smart choice for the travelers to Taichung. ... more less
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- Also Known As:
- Holiday Inn Express Taichung Park Hotel Taichung
- Holiday Inn Taichung