I have stayed in this hotel several times. It is still a hotel with good service. People in the lobby were highly helpful and you always found smiles on their faces. The only pity thing is the wifi service in the lobby had always been slow.
This time I stayed for 5 days and had breakfast at the Harbour Restaurant on the 43th floor, in which I would like to make a little comment.
On the first morning my wife and I both noticed that the lettuce on the salad bar was not fresh with obvious rusty marks on the leaves. Same situation appeared again on the second day which prompted me to talk to a lady who should be the manager. She replaced it immediately but did not come back to me to express apology or thanks. Lettuce served in the latter days showed improvement, though still far from perfect.
Generally speaking, overall quality of food was good. Staff in this restaurant had been highly efficient. The only thing you seldom found was "Smiles" on their faces which forbid them from becoming a better restaurant.
Last but not least, the above comment is not a complaint. I like this hotel and I just hope that they can have some improvement in this area. Afterall, Grand Hi Lai is still my No.1 choice of stay in Kaohsiung.