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“Comfortable Stay” 4 of 5 stars
Review of Parkview Hotel

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Parkview Hotel
4.0 of 5 Hotel   |   No.1-1 Lin-Yuan, Hualien City, Hualien, Taiwan   |  
Hotel amenities
Name/address in local language
Ranked #19 of 122 Hotels in Hualien
Melbourne, Victoria, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed March 28, 2013

Stayed here for 2 nights to visit Taroko Gorge and surrounds. We arrived here following touchdown at Taoyuan International Airport. Connection from airport to Taipei Main Station (Taipei's main transport hub) was by bus costing only about NTD140 and from there we bought our tickets and we were then on our way to Hualien. At the Taipei Main Station, we got the tourist information counter to contact Parkview Hotel to organise for their shuttle bus service to pick us up which was complimentary. This is based on the arrival time of our train printed on our ticket. Note these trains' timetable is accessible on the web, and a driver holding up our name on a placard was waiting for us at the front entrance upon exiting the railway station at Hualien.

Check in was straightforward and room provided was spacious and comfortable. Harnn/Thann amenities were excellent in the bathroom. Towels slightly worn out on some of the edges, and shower pressure was adequate. Wifi in the room was complimentary and of good speed without hiccups. Daily complimentary pineapple cakes, water, roasted corn tea and an vitalised dissolvable capsule was provided free of charge. Views from our 15th floor room were pretty.

We had room service on a couple of occasions, but the food was very average, although service was quite prompt and if you order by the number on the menu, and simplified English, we did not have any problems. We were also not too pleased that the dinner tray we had left at the door entry was still there the next morning, 10 hours later was uncleared when we left for breakfast th next morning.

The hotel is built on fairly large grounds with an ourdoor green space, man made waterfall, youth activity centre including indoor rock climbing, pool tables, table tennis, indoor and ourdoor swimming pools, jacuzzi and a Harnn & Thann spa. All these are provided for in an adjacent complex connected to the towel. They also have a fairly large gift/souvenir shop with very well priced/cheap snacks and drinks, as well as small toy shop.

We had the opportunity to experience a massage treatment at the spa. As with most of the hotel, the staff had very little English capacity. However we had a nice treatment at a cost of NTD3200 per person. When we booked two treatments that was the same, we were offered a 5% discount. We chose the 120 mins Swedish massage, of which 30 mins is attributed to consultation, massage preparation and a shower usually before the massage, but we requested to have it after the massage. They provided face cleanser, toner and moisturiser for use within the massage room for use after the treatment. They have 1 dual treatment room that includes a bath tub and a chaise lounge inside. The other rooms are all single, and there are three rooms of such. The therapists were very experienced from the experience of the massage, firm touch, dimmed lighting as requested and light soothing music on the background. A full 90 mins massage was provided for and although not common across all spas, the 30 mins extra time definitely enhanced the take-your-time for the shower experience. This experience is similar to a Thann massage treatment that I had in Bangkok, where the shower and consultation time was included within the price of the treatment, if you are not aware, Harnn & Thann is a luxurious spa brand originating from Thailand made with Asian based essential oils and scents. The shop is the hotel complex sells the products but the spa is actually in the adjacent recreation complex on the 1st floor.

Given the presence of the Harnn and Thann brand and their amenities feature in the room, it would be nice if they utilised the brands to scent their lobby, corridors and common areas because the corridors by the rooms on our levels was a bit dank in scent. It would really lift the sensory experience if the hotel can be nicely scented like a lot of top hotels do these days.

Breakfast spread was mainly Asian-Chinese, with very limited Western options. For what Western options there were, they were not very appetising. They do have an egg station, however and the Chinese food options available was not bad, but nothing to wow about. It was a decent variety though. Duly noted was the provision of 'orange juice' but it really was orange cordial, and only another variety was provided, namely apple vinegar which I did not try. Coffee was served through a machine which seemed popular but I did not use it. Several cereal options were available, but they seem like high glycemic index type cereals. Despite that, I feel that if you don't mind an Asian breakfast, some of the options available are quite good.

They have 3 restaurants in the hotel, the main restaurant where breakfast is served and otherwise provides lunch and dinner buffets, a Japanese and Chinese restaurant. The Chinese and Japanese restaurants appear to serve an all-you-can eat option, with the Japanese option, it seems like shabu-shabu (Japanese hot pot) is the main course, and you can have as much as you like, and as for the Chinese restaurant, you order off the menu, as much as you like, successively. That appeared to be what was on offer, both nights that we were there. We ate at the Chinese restaurant, and the ala carte all you can eat had an excellent selection of food from cold to hot dishes, appetisers to mains, and desserts, including dim sum, rice and noodle dishes. The taste and quality of the food was quite good too, and all for a very reasonable NTD335 per person including taxes. We had roast duck, abalone, fish, tofu, noodles, steamed dim sums amongst others, and so it was excellent value. Again, staff had minimal English capacity.

I found customer service in the hotel to be excellent, if you get through the barriers of language. I can speak a bit of mandarin and that went a long way due to the limits of the staff's English. When they understand you, their customer service is almost impeccable. You can experience it first hand, from the wonderful bell staff that was ever ready to assist, energetic and generous with their greetings and smiles. As for reception staff, they were very prompt and forthcoming with assistance once they know what you are after. For example, one of their receptionists, Sean, that I thought was so switched on that I felt the service was above and beyond expectation. I requested that he help me organise a hotel pick up at my next destination, as well as cancel a hotel booking. With the hotel pick up request, not only did he organised, he found out for me what to expect at arrival, where to go, the car number plate and means of payment I.e. directly to the driver as oppose to the hotel. As for the hotel cancellation, the contact number I had was reportedly disconnected and he looked it up for me without prompting and contacted the hotel and organised a refund for me direct to my credit card. I was very impressed.

Overall I had a very comfortable stay, impressed with the level of customer service, above and beyond expectation and better than a lot of 5 star hotels, genuine hospitality that was warm and welcoming. The room was clean, comfortable and the Harnn & Thann amenities luxurious. It would have been nice if the hotel were slightly scented in the common areas, more English spoken by staff, more Western options in breakfast, or at least for what Western options that they already have, the appearance spruced up to appear more appetising would help, as well as the improvement in room service and tray collection thereafter.

I think this hotel is on the top of the list for consideration if you are to stay in Hualien. Note that the hotel is not in the centre of town but easy enough to catch a taxi anywhere and back. The hotel can assist with organising a private taxi to take you about for NTD2000/four hours or you can joint a group organised tour for less.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kenny_Cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    57
    94
    32
    6
    5
See reviews for
106
28
5
12
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Turkish first
  • Any
English first
CA & TWN
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 4, 2013

Stayed at 3 nights from 2/28 - 3/03, hotel upgraded all rooms for us to a deluxe room. The room is huge, also attached with a great bathroom which has separate shower and bathtub. king size bed or 2 dobule bed are all VERY VERY comfy. Love their soap/shampoo/hair conditioner (lemon grass flavor), it's from Thailand's famouse spa brand.

Free wify internet in room or public places, free shuttle from the airport/trainstation.
$6-7 usd taxi ride to night market.

Room Tip: Higher floor with park and swimming pool view is a must do!
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cbrccr2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taichung, Taiwan
Level Contributor
143 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed January 17, 2013

Although it is a relatively old hotel if compared to the new rising one. Parkview maintained its used to be quality many years after my previous visit. Given the price didn't go up for so many years, I still will recommend Parkview to friends for business trip. The

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sapteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 2, 2013

Check-in was painless and the receptionist was friendly and helpful. The rooms are pretty big and come with welcome snack of tasty pineapple cakes. The beds are comfy and room is clean. Note this property is a little dated. You have actual keys for the door and the television is not exactly models from the last three years.

The highlight of the hotel is its amenities. Especially the buffet. The dinner buffet is well presented with enough selection not to overwhelm you while still providing something for everyone. I like the DIY crushed ice bar where they have a machine that crushes the ice and you can top that up with different toppings. The breakfast buffet was similarly well presented.
After dinner we asked the front desk to hail us a cab into the city to do some souvenir shopping. It is 150 to 200 dollars to go to the downtown souvenir snack store area. Note that the stores here don't stay open too late. Most close at 10 pm.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank T0r0nt01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 1, 2013

We stay in this hotel as a stop over to Taroko. It's a lovely hotel in Hualien. We hired the bikes from the hotel and ride to pebble beach, had a lovely time exploring the area at our own pace. The hotel room is very spacious and comfortable. Two double beds great for our family of 4. We also enjoyed the lovely surround of the hotel. It's resort style with lots of space.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Oppsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 5, 2012

Beautiful location close to the Taroko Gorge. The view from the breakfast buffet was simply fantastic. Gorgeous grounds.

More importantly, the staff was able to help us with a huge dilemma. We originally planned on renting a car to tour the Gorge. When we found out that was impossible, the staff worked extensively with us to arrange a driver that would accommodate our schedule and itinerary.

(Get an International Driving Permit before you leave the States.)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ArchyMcNally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
117 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 2, 2012

A nice hotel with lots of different activities, golf, climbing wall, racket ball, swimming, etc. The spa package is a good deal, if you have time, check out the 2 hour spa, you can even do it as a couple. Location is close to the city central and train station. The buffet is ok.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank acli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parkview Hotel

Property: Parkview Hotel
Address: No.1-1 Lin-Yuan, Hualien City, Hualien, Taiwan
Location: Taiwan > Hualien
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#7 Luxury Hotel in Hualien
Price Range (Based on Average Rates): $
Hotel Class:4 star — Parkview Hotel 4*
Number of rooms: 343
Reservation Options:
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Also Known As:
Parkview Hotel Hualien

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