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“Oh my god” 5 of 5 stars
Review of Silks Place Taroko

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Silks Place Taroko
Ranked #3 of 122 Hotels in Hualien
Certificate of Excellence
Soufrière, Soufriere, St. Lucia
Level Contributor
142 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Oh my god”
5 of 5 stars Reviewed January 20, 2014

Ok so we where looking for a place in Taiwan and we found this place on the internet. A little hard to get to but that will get easier in 2014 as they are connecting the Main International Airport TPE with the train station to go to the Hotel. We rented a car which was good as we had and needed an international drivers license. We where on the Resort level and it was beyond belief. Staff wanted to help in any way. Had private breakfast for two day and buffet last day. All excellent. Dinner was the chief special in the private area. Again wonderful. Also took tours by hotel. Again great service. Tours was for 5 or more but manager let just two of us go. Thank you for understanding that the hotel was not full as it was off season. Yes will I go back. At the drop of a hat. Had two massages. Both wonderful. My wife and I both enjoyed. Again staff very friendly.

All in all one of the top ten places I have stayed. May be back in 2015 or when our friends visit us at the end of 2014.

On of the only places that give you all the bottled water you wanted and did not charge. Also a free minibar. Ok not a lot of items in it but still free!

Room Tip: Do not get the garden view. Nothing special. Get the Grotto view.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 4, 2014
Dear Guest,

Thank you for sharing your experience here. We do believe that you enjoy your stay with us and the beautiful environment. We have many kinds of room packages for different purposes. Based on your sharing, you stay at our Retreat Floor and choose our set menu dinner at Retreat Lounge. It is a easy way to choose all-included package, just enjoy the valued trip. Please do recommend us to your friends and we look forward to serving you in near future.

With regards,

Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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926 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Kaohsiung, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2014

This is simply a wonderful place to unwind with a view that is out of this world. Sit in the hot tub and watch the mist roll down the mountains, luxuriate with a massage, enjoy good food. This is a place not just for couples! They offer lots of activities for children as well. Staff and service was excellent. Rooms very clean and very comfortable and cozy. I would highly recommend the Silk Place

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 4, 2014
Dear Guest,

Thank you for taking time to share your experience of Silks Place Taroko. We are very happy that you enjoyed your holiday with us. The place always loves to have our friends return back to stay with us, or bring new friends to see fantastic gorge views. Like you said, we also have a big playground and lego room for kids, very good for family. We are looking forward to serve you again.

With Regards,

Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaohsiung, Taiwan
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 14, 2014

Silks Place is a first class hotel with all the amenities one would expect from large city hotels. From the moment you walk into the lobby you are met with smiles and courteous employees who are there to take care of you every need. I would visit there with family, friends or by myself over and over again.

Room Tip: Ask for a room facing the outside grounds of the hotel for beautiful views of the mountains and gorg...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank brucewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 4, 2014
Dear Guest,

Thank you for taking time to share your experience. We are very happy to know that you enjoyed your stay with us. The place always welcomes our old friends, new visitors and new developers. We are looking forward to seeing you again.

Best Regards,

Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Peter Port, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 12, 2014

I stayed in a honeymoon studio on the retreat floor for 3 nights. The service was excellent and as I would expect in this price range. Breakfast and dinner were included in my package as well as access to the retreat lounge, on the top floor, next to the outdoor pool.

I could not fault the quality of service or attention to detail and this felt like a real treat in the middle of Taroko, which was packed with tourists, coaches and traffic. I was collected from Hualien station by the shuttle and also took advantage of the half-day tour of the main Taroko tourist attractions.

Within walking distance, there are some good trails to walk and a temple to visit. The spa is also worth a visit, and the jetlag massage is particularly recommended for the travelling tourist.

Room Tip: I can recommend the retreat floor
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Binouguernsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 4, 2014
Dear Guest,

Thank you for taking time to share your experience. Honeymoon studio is excellent choice for single tourist or couple, cozy and right size to stay. The package is included everything you needed. As you mentioned, The Spa at Silks Place Taroko features breathtaking gorge view treatment rooms, where you can truly relax while enjoying the beautiful view outside the window. If possible, please do come back one day. We look forward to serving you again.

With Regards,

Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 10, 2014

It's the second time I choose Silk in Taruko gorge national park. The location is great, you can see the canyon view through the balcony. The first time I stayed here with my boyfriend, I was touched by the view. So I plan a trip with my family, and stay here again. All my family love this place.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank evenday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 5, 2014
Dear Guest,

Thank you for sharing your experience and do love us very much. Whenever you wanna take a rest, just come back to the mountain with someone you love. We are looking forward to seeing you again.

With Regards,

Jackie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

Second time here. The staff are friendly n helpful. The room condition is great. Their day tours are excellent. Certainly a place to come to enjoy the scenery of taroko. Will definite stay here again. The restaurant food are good and the prices are abv average but it beats eating at the stores nearby. Remember to bring walking shoe!

Stayed January 2014, traveled with friends
Helpful?
Thank Jeffrey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 5, 2014
Dear Guest,

Thank you for taking time to share your experience here. As your recommendation, bring walking shoes to come. Within the walking distance, our guests can visit trails easily and enjoy the nature environment. Thank you again and we are looking forward to seeing you in the near future.

With Regards,

Jackie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 of 5 stars Reviewed January 6, 2014

This is our second visit, our first visit was in summer 2012 and we had a wonderful and unforgetable experience during our first visit. We love the location and the surrounding very much, plus, friendly and helpful staffs. Hotel's location is an ideal resting point especially for those who love trails hiking and cycling.

However, we find that the service quality was dropped compared to our first visit particularly in breakfast and dining service, the table arranged for us bit of a squeeze, the foods not as tasty as before, some of the waiter/waitress' face filled with clumpy expression due to crowded guests. I was confused by the fruit tag placed on the table and been lectured by one of the staff in charge... T.T...

We have been wait for 30 minutes during the check out because there is only one staff in charge, rushing here and there for check in and check out customers.... Therefore, the service quality discounted and cant match with what we expected and the price we pay for.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank VivianCyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPT-PR, Public Relations Manager at Silks Place Taroko, responded to this review, February 5, 2014
Dear Guest,

Thank you for sharing your experience and let us know what your concern and feeling during this stay. Apologies for the issues that have caused your disappointment with us and we do appreciate that you have highlighted some points. We seriously review all you mentions and have already taken these issues into our department head meeting. We do hope that we can let you see our improvement and have any opportunity to serve you again.

With regards,

Jackie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silks Place Taroko

Property: Silks Place Taroko
Address: No.18 Tian Hsyang Road, Shioulin Town, Taroko National Park, Hualien 972, Taiwan
Location: Taiwan > Hualien
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hualien
#1 Luxury Hotel in Hualien
#1 Spa Hotel in Hualien
#2 Family Hotel in Hualien
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Silks Place Taroko 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Silks Place Taroko is part of the FIH Regent Group, under the Silks Hotel brand. Away from the city center, this mountainside hotel, located in Hualien County, is the only 5-star hotel within the Taroko National Park. Silks Place Taroko is designed with Modern Chinese style, combining Taroko's cultural and environmental characteristics, creating "elegant and sophisticated resort life style" with exclusive services. ... more   less 
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Also Known As:
Silks Place Taroko Hotel Hualien
Grand Formosa Taroko Hualien
Grand Formosa Taroko Hotel

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