I wish to thank Crystal (reception counter staff) from Silk Place Taroko. My husband and I experienced top notch customer service at Silk Place Taroko last month. We realized our passports were missing upon check in and crystal who was serving us, swiftly made calls to the hotel we check out earlier and located our passports. She then proceeded to assure us not to worry and that she would make a personal trip to retrieve our passports on her way to work the next day and delivered it to us by morning. Because of her helpfulness, we were able to enjoy our last night in Taiwan at Silk Place comfortably with no worries. My husband and I have stayed in many hotels over the years and Silk Place Taroko, has given us the BEST customer service experience. Thank you!
- Official Description (provided by the hotel):
- Silks Place Taroko is part of the FIH Regent Group, under the Silks Hotel brand. Away from the city center, this mountainside hotel, located in Hualien County, is the only 5-star hotel within the Taroko National Park. Silks Place Taroko is designed with Modern Chinese style, combining Taroko's cultural and environmental characteristics, creating "elegant and sophisticated resort life style" with exclusive services. ... more less
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- Also Known As:
- Silks Place Taroko Hotel Hualien
- Grand Formosa Taroko Hualien
- Grand Formosa Taroko Hotel