Stayed here for two nights over CNY.
Settting is amazing with great access to the park.
Exterior and communal areas are in good condition and the rooftop pool and hot pools are great (though the main pool itself is very cold). The spa was very good.
We did not stay on the Retreat floor but rather in the main hotel so the rooms are fine but not spectacular but are clean and well maintained.
Food in the buffet restaurant was pretty good with a wide selection, however the Chinese restaurant was a bit underwhelming and the food was a bit cold.
It would also be great if there was some communal area or bar even that is available if you are not staying on the retreat floor as the restaurants are closed by 9ish and would be nice to be able to sit somewhere that is not your room.
Overall though the stay was great - very relaxing, but the main thing that stood out was the service, particularly from the front desk. I have stayed in a lot of hotels and never encountered like the desire to be genuinely helpful and proactive to really ensure we had a great stay. Crystal and Zoe were friendly, kind and went out of their way to arrange travel, excursions, treatments etc. They really made our stay a memorable one.
- Official Description (provided by the hotel):
- Silks Place Taroko is part of the FIH Regent Group, under the Silks Hotel brand. Away from the city center, this mountainside hotel, located in Hualien County, is the only 5-star hotel within the Taroko National Park. Silks Place Taroko is designed with Modern Chinese style, combining Taroko's cultural and environmental characteristics, creating "elegant and sophisticated resort life style" with exclusive services. ... more less
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- Also Known As:
- Silks Place Taroko Hotel Hualien
- Grand Formosa Taroko Hualien
- Grand Formosa Taroko Hotel