We decided to stay in Hualien city intead of in resorts because it's cheaper and we like the freedom of having convenience within walking distance (eg. convenient stores, restaurants, movie theatre, etc.). Our itinerary was also jam packed with 2 day tours of Hualien attrations so our focus was not resorts like the Promised Land. The location was few blocks away from the downtown core. Hualien downtown is not much of a tourist attraction but we like the convenience it offered. Also, some good stores if you want to buy some Hualien specialty foods.
The room itself was much bigger than what we are used to in Asia. Very clean, comfy bed and big bathroom. While I appreciated the decorations (pretty trendy) the lighting in the room was poor. This is my major complaint. I had to drag the lamp by the desk to my bedside in order to have enough light to read. There were lots of English TV movie channels (kudos to Taiwan in general!). The breakfast was very average, nothing outstanding.
The best thing about the hotel is the service like free bike rentals and tour bookings. Hotel also arranges complimentary train station pickup with their shuttle bus, approximately 10mins drive away. The also booked our day trips to the Taroko National Park and the white water rafting. I communicated in mandarin, so not sure how the staff's English abilities.
I would recommend and stay there again if I ever return to Hualien.
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