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“room is average, service is poor”
Review of Ocean Hotel

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Ocean Hotel
Ranked #35 of 130 Hotels in Hualien County
singapore
Level 6 Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“room is average, service is poor”
Reviewed July 19, 2012

stayed for 1 night in july 2012. arrived early, around 10am because i came from another nearby hotel. couldn't check-in yet (standard procedure).

left luggage with front desk (but they didn't give me any id tag to indicate the luggage is tied to my name) ... this is not a normal practice.

anyway, went for taroko gorge tour, returned to hotel around 5pm. at 6pm, wanted to go to one of the 2 night markets in hualien area. was informed by the front desk female staff there will be a ferry service at 7pm and suggested we wait, so we just went to nearby park to have a stroll and returned before 7pm to wait for the ferry service.

later, upon hearing the conversations of the front desk and other travellers, went to double check on the 7pm ferry service and was told that the ferry service didn't go to the night market we wanted to go. they would only go to the nearer night market - which wasn't told to us. the male front desk staff looked unhappy about our requests and explanation that it was because of his colleagues mis-information that we waited for an hour. he then agreed to ferry us to the night market.

on the way there, he suggested that we return to hotel on our own (and that the hotel will reimburse us nt$100 for the taxi fare .. we agreed to it). in the first place, we wanted to go to the night market ourselves and all we needed was the front desk to help us call a cab. the fault obviously lies with the front desk personnel who's not familiar with their own hotel arrangements.

this hotel is not located in the convenient shopping area (my previous night was nearer to their central shopping area), and cabs aren't easy to catch here. i believe it is to their benefit to offer ferry services to their customers. for the room - i requested for a sea view room. was given the highest floor (5th floor) .. wow! and it faced the sea (or rather the hualien port).

a port view is not a sea view. i wanted a room to see sun rise.

this building is blocked by another building in front and does not get a sun rise view - by the time you get to see the sun, it's already up in the sky!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pettypoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Bucks, England
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2011

As we were going to be late arrivals, we called the hotel from Taitung and managed to get in touch with an English speaking member of staff who arranged to pick us up from the station on arrival. So we arrived at the Hotel already well impressed with the service.
The rooms were light and pleasant with all that one would expect and the staff were exceptional in their helpfulness to non-chinese speakers.
The hotel is situated opposite the port, right by a cycle way along the coast. The area is mainly residential with plenty of restaurants in easy walking distance. The town is a slightly longer walk, through a park and via pedestrian bridge across the river, but the hotel has a good courtesy mini bus service.
The hotel has an open air roof top bar, although it was a little chilly in February!

Recommended.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Giav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Hotel

Property: Ocean Hotel
Address: No.5 Minquan Road, Hualien City, Hualien County, Taiwan
Location: Taiwan > Hualien County
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #35 of 130 Hotels in Hualien County
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ocean Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Ocean Hotel is a newly constructed holiday resort for coastal sightseeing. It has been awarded the Excellent Tourist Hotel of Hualien County for its dedication in providing the best services to tourists around the world. The entire facility is designed with natural stones and decorated with wood furnishing for a contemporary and simplistic elegance. All ocean view rooms are designed with wide glass windows to allow spectacular views for sunrises, sunsets, and the great Pacific Ocean. On the roof balcony is the Ocean Bar. Romantic lighting, spectacular city skyline, and unique harbor and soothing ocean views, the Ocean Bar offers guests the best experience for connecting with friends and families. During the day, Ocean Café also provides various course meals, dessert, coffee, and drinks. ... more   less 
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