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Reviewed August 30, 2016

Great friendly staff, luxurious villa's, great surroundings at the water, good food, neat place! Although the prices are a bit high, everything is of good quality! A must go for your stay in the Negombo area!

Date of stay: August 2016
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank jeremy857
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Waterlandvilla, Owner at Waterland, responded to this reviewResponded August 31, 2016

Thanks for staying at Waterland.

Thanks too for taking the time to review your stay. It's so nice to hear you describe Waterland as "A must stay in Negombo." It's also gratifying to hear you describe the staff, villas, surroundings, and food in such glowing terms.

We hope you had a terrific holiday in Sri Lanka and look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2016 via mobile

A must, do treat yourself, everything amazing and the staff are the icing on this cake. The accommodation is modern with a Sri Lankan twist. Outside each apartment is your own private area with plunge pool which is shear pleasure. Breakfast was a nice wake up to the day and we had dinner one evening which again was homecooked and very tasty. Every member of staff went the extra mile to make our three nights absolutely fabulous.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Deb_51GristRich
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Waterlandvilla, Owner at Waterland, responded to this reviewResponded August 29, 2016

Thank you for staying at Waterland and for your thoughtful review.

We're delighted that you found everything to be amazing. Your description of accommodation as modern with a Sri Lankan twist captures the spirit of the place well. We're glad that the plunge pool and breakfasts were to your liking and that you found the dinner to be very tasty.

Thank you for recognizing the tremendous efforts of the staff. We're so pleased that they helped make your 3 nights absolutely fabulous.

When you return to Sri Lanka, we look forward to welcoming you back to Waterland.

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Reviewed August 28, 2016

We stayed in Waterland for 2 nights. One night when we arrived in Sri Lanka and one night before we left. We have mixed feelings about Waterland. Our first stay was excellent: beautiful family villa with a outstanding view, 2 very modern and beautiful bedrooms and a sitting room. We were delighted to swim in the private swimming pool with views on the beautiful river. We had dinner on the site which was ok. A little bit expensive for what you got for 20 dollar per person. Breakfast was very good and started at 8.30 am. Late for a tropical country but that didn't bother us because we weren't in a hurry. Perfect start of our holiday and this stay deserves a 5 star rating.
Nevertheless, our return stay was different. We stayed again in the family villa which was great. However the sheets in the upper bedroom were very stained. We decided to go to Negombo for dinner because of our average dinner experience in Waterland before. To go to Negombo beach is an quick tuk tuk ride 800 LKR return fee. Next morning we had to leave the hotel at 7.15 am in order to catch our flight back home. So in the afternoon before, we asked the personnel if we could get breakfast earlier than 8.30am or could have a picknick breakfast. They had to ask Mr. Mark, the boss living abroad. In all hotels in Sri Lanka and other countries it never was a problem, so we didn't think it would be problem at all. But after we came back from dinner we were very surprised and disappointed to hear that is wasn't possible. A 5 star accommodation turned out to have a 1 star service level in our opinion. We already payed for the breakfast and we couldn't get a refund, having breakfast at 7 am is everywhere in the world a normal time to eat. And we couldn't even get a bottle of water or a banana to take to the airport before starting our 24 hour trip. We couldn't believe it! We went to the airport very disappointed.....And at the airport we spent 50 US dollars for breakfast. Just coffee and a sandwich for the 4 of us...

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank M C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Waterlandvilla, Owner at Waterland, responded to this reviewResponded August 29, 2016

Thank you for staying at Waterland for those several nights and for providing that extensive account of your experience.

We are delighted that you had a good stay on your first night, that you found the Deluxe Villa to be great, that you found the views outstanding, and that you enjoyed the infinity-edge plunge pool. It's good to hear that it was the perfect start to your holiday and that the stay deserved a 5 star rating.

Your concerns about the price of dinner suggests that we need to do a better job in our marketing. We need to be clearer that Waterland is a premium property and that budget travelers will be happier elsewhere. Our 4-course gourmet dinner with an amuse bouche costs for 15 USD provides excellent value, but obviously is not a good fit for those who want to spend just a few dollars on a meal.

Thanks too for sharing your concern that we were not able to serve breakfast before your early morning departure. Unlike large hotels, small boutique properties such as ours are not able to offer meal service 24 hours a day. That said, we will explore whether one of the chefs can prepare a fruit bowl to go for guests the night before their departure.

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Reviewed August 24, 2016 via mobile

Staff takes care of you, really tranquille area with a wonderful view of the river. The villas are 5*. Stayed for 2 nights at the beginning of our trip.
Flying foxes in the evening can be discovered and much more, just open your eyes...
Staff members to mention: Sanat & Nimal, great guys

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Kanat A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Waterlandvilla, Owner at Waterland, responded to this reviewResponded August 30, 2016

Thank you for choosing to stay at Waterland and for writing about the things you enjoyed during your stay. It's great to hear that the tranquility, the staff, the wonderful views, and the wildlife were memorable. I love your suggestion that there is much to be discovered - just open your eyes!

Thank you too for writing such a thoughtful review. It was especially kind of you to note the outstanding service of several of the staff members by name.

Do let us know if you will be returning to Sri Lanka.

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Reviewed August 18, 2016

amazing location, great staff, beautiful rooms. really enjoyed staying here. we only were here two days but it was the last leg of our journey before we flew back home.
loved this place. we had the family suite which had a decent sized pool great terrace and beautiful rooms. fabulous

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank opiumbar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Waterlandvilla, Owner at Waterland, responded to this reviewResponded August 21, 2016

Thank you for choosing to stay at Waterland and for your enthusiastic review.

It's marvelous to hear that you loved the place.

The location is indeed a special one, the architect's design takes great advantage of the views, and the staff work hard to ensure that our guests have a comfortable stay.

We hope you leave Sri Lanka with many fond memories and that you will return.

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