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11 - 16 of 1,413 reviews
Reviewed 4 weeks ago via mobile

We stayed here for 2 nights at the start of our trip and it was outstanding.
The room was spotless, food was delicious and the pool was beautiful. The staff were particularly wonderful, especially Lawrence (with the great glasses!). Nothing was too much trouble.
We also had a fantastic driver from the airport.
Highly recommend staying here!

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank kat_meow85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leila A, Manager at Heritance Negombo, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you very much for visiting Heritance Negombo and we appreciate you taking the time to share your feedback with us on Trip Advisor.

We are delighted to read your sentiments with regard to your recent visit to Heritance Negombo and thank you for the recommendations given.

We are looking forward to your next visit and assure you of our superior service at all times.

Yours Sincerely,

Ranjan Stanislaus,
Executive Director/General Manager,
Heritance Negombo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We stayed at this hotel at the end of our holiday in Sri Lanka for four days. We emailed the hotel from Tangalle as the Easter Sunday bombings had just taken place and we were travelling up on the Tuesday after and we wanted to make sure they were still accepting guests they promptly emailed us back to advice us they were taken their guest security very seriously and we were more than welcome. They were right wonderful hotel amazing room fabulous food and the staff were amazing also considering what Sri Lanka had just been through the hotel was more than helpful yes there was a curfew in place but you didnt need to leave the hotel. Well done Heritance Hotel i would come back in a heart beat (and a big shout out to the pool staff and bar lovely people and the staff in the restaurant very slick.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank LeahPaul1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leila A, Manager at Heritance Negombo, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We are glad to hear that you have had a comfortable and relaxing stay at Heritance Negombo.

It is truly encouraging for me and my team to receive such positive feedback from our valued guests.

We will be delighted to welcome you back in our hotel, and let us know of your plans to visit Negombo again in the future.

Yours Sincerely,

Ranjan Stanislaus,
Executive Director/General Manager,
Heritance Negombo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2019 via mobile

We were very pleasantly surprised when staying two nights before leaving Sri Lanka. Everything exceeded our expectations. Our room was comfortable, large and very clean with a nice balcony. Service was excellent. Nice garden with a big pool and a clean beach. We had read comments about the crows making it impossible to swim but this was really no problem at all. And most surprising: the food at the hotel was really good. We would definitely recommend staying at this hotel. The only negative is the noise from the corridor which means you wake up when people depart for early flights or arrive late.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Netis14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leila A, Manager at Heritance Negombo, responded to this reviewResponded May 12, 2019

Dear Valued Guest,

We are glad to hear that you have had a comfortable and relaxing stay at Heritance Negombo.

It is truly encouraging for me and my team to receive such positive feedback from our valued guests.

While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team.

We will be delighted to welcome you back in our hotel, and let us know of your plans to visit Negombo again in the future.

Yours Sincerely,

Ranjan Stanislaus,
Executive Director/General Manager,
Heritance Negombo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

Stayed at Heritance Negambo for 13 nights. Very friendly and welcoming staff.
Awesome views, good customer service and well maintained facilities.

Special thanks to Piumi from the Swiss Bakery for her excellent and professional service.

Date of stay: May 2019
Trip type: Traveled solo
Thank IsharaUshen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leila A, Manager at Heritance Negombo, responded to this reviewResponded May 8, 2019

Dear Valued Guest,

Thank you very much for visiting Heritance Negombo and we appreciate you taking the time to share your feedback with us on Trip Advisor.

We will be delighted to welcome you back in our hotel, and let us know of your plans to visit Negombo again in the future.

Yours Sincerely,

Ranjan Stanislaus,
Executive Director/General Manager,
Heritance Negombo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019 via mobile

We stayed here for 2 nights at the end of our trip. It's a fantastic hotel, clean and modern facilities with good food and in a good location.

The staff were fantastic, shout outs to Chiranga on the front desk who looked after our every need, and also to Camilas in the pool bar who always made sure we had a drink!! Great customer service from both of them and all the staff, you are all truly wonderful! The attacks happened several days after we left and are thoughts are with you all and hoping everyone was ok. We never felt unsafe during our two weeks in Sri Lanka and I will most definitely return in the future.

A great stay and perfect location to get to the airport from - not that we wanted to leave!

Date of stay: April 2019
Trip type: Traveled with friends
1  Thank lizd712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leila A, Manager at Heritance Negombo, responded to this reviewResponded May 5, 2019

Dear Valued Guest,

We are glad to hear that you have had a comfortable and relaxing stay at Heritance Negombo.

It is truly encouraging for me and my team to receive such positive feedback from our valued guests.

We will be delighted to welcome you back in our hotel, and let us know of your plans to visit Negombo again in the future.

Yours Sincerely,

Ranjan Stanislaus,
Executive Director/General Manager,
Heritance Negombo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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