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13 - 18 of 313 reviews
Reviewed December 23, 2018

It was my worst hotel experience. No intercoms/telephones provided in rooms. For any room assistance one has to walk a long way from hotel room to reception. Wi fi not functioning properly. Frequent disruptions and one gets logged out.. Bathroom was so terrible, poorly maintained. No toilet soap provided only small bottles of body lotion,shampoo provided. i was unable to adjust water heat levels at times no proper water pressure or water even. Food insipid - presentation quality taste everything equally bad. Entire hotel stay was total disappointment. We travelled as a group from India to various places in Sri Lanka. Of all hotels we stayed in other cities,this was worst experience

Date of stay: December 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SatishC255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsrhotels_100, Public Relations Manager at Catamaran Beach Hotel, responded to this reviewResponded December 26, 2018

Dear Sir,
We’re very sorry about the negative experienced during your stay at the Catamaran Beach Hotel. Intercoms are indeed available in all rooms and all usable equipment is checked by the house keeping staff and if any default is observed, same is immediately attended by the maintenance department. On each floor is also a house keeping service station which is manned by our staff. Hence, any assistance needed could be provided by them. Wi-Fi facilities are operated by a service provider. There may be occasions of temporary loss of connection, however this is repaired no sooner, and same is informed of. The toilet amenities are replenished on a daily basis and are in compliance with the standards required by the concerned authorities. The water levels and pressure are constantly monitored in the engineering operations room. We will certainly take note of your observation and rectify in the event of an issue. Food is catered to all nationalities in general. This is a rare occasion of a complaint pertaining to food.
We apologize for the inconvenience caused, and we look forward to welcoming you at our hotel soon. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2018

Catamaran Beach Hotel is a really nice and suitable hotel for a day out. This was our first experience here and I totally enjoyed a day filled with joy by spending a day at catamaran.
This hotel is suitable for beach lovers due to the entrance of an amazing sea shore.
The pool was clean and looked good for a swim while watching the sunset over the ocean.
The food at catamaran was also really good and we enjoyed the different types of flavors.
looking forward to spend a day again very soon...

Date of stay: October 2018
2  Thank methchel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsrhotels_100, Public Relations Manager at Catamaran Beach Hotel, responded to this reviewResponded January 13, 2019

Dear Guest ,

Thank you for choosing LSR Hotels - Catamaran Beach Hotel . It's so happy to see that you have enjoyed your stay at our Hotel . We highly appreciate your feedback on us. Do stay with us again . Looking forward to provide you with the best .


Best Regards.

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Reviewed October 23, 2018

Had the chance to stay for some hours during transit for onward journey. I felt it good and comfortable. I was a little apprehensive after reading other reviews but some of the flaws had been corrected. I really liked the food that was offered. Staff is very cooperative and quite supportive.
I would visit again if I have a chance to come back to Nigombo, Colombo.

Room tip: Rooms overlooking the Beach are not good as the stench is unbearable.
Date of stay: October 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank Safari183681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
177marina, Public Relations Manager at Catamaran Beach Hotel, responded to this reviewResponded October 26, 2018

Dear Safari,

Thank you for your Feedback. We are very much happy to see that you have enjoyed your stay at our Hotel . Do stay with us again . Looking forward to provide you with the best only.

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Reviewed October 16, 2018

Was provided as a transit hotel for Srilankan. You are better off saving your time and energy travelling to this place and instead go out on your own and find your own accomodation.

Smelt like filth, was poor choice. Looks like this establishment lonely survives based on the hapless passengers that Srilankan sends them their way!

Avoid it like a PLAGUE and do yourself a huge favour.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
3  Thank Joel_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
177marina, Public Relations Manager at Catamaran Beach Hotel, responded to this reviewResponded December 18, 2018

Dear Sir,

We have taken note of your comment.

We have taken great efforts to live up to the standard of a 3star property. This is constant checks from the relevant authorities to comply to the required standards.

We would like to welcome you back to our hotel and the assure you of our standards, quality and serve which we are now proud of.

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Reviewed October 16, 2018

I stayed at this hotel through a complimentary Sri Lankan Airlines transit voucher. It is a 40 minute drive from the hotel. It was disgusting. The room is filled with mold. Mold on the walls, ceiling, around the furniture, in the bathroom. No hot water in the shower. Water pressure is very low, water trickles out. Large cockroaches and spiders all over bathroom and room coming from a large hole in the bathroom ceiling. I couldn’t sleep the entire night in the room and never was able to shower. I felt so tired and gross after my 19 hour transit.

Room tip: Do not stay here, even if it is free.
Date of stay: October 2018
Trip type: Traveled solo
1  Thank TVTravelGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
177marina, Public Relations Manager at Catamaran Beach Hotel, responded to this reviewResponded December 18, 2018

Dear Madam,

We thank you very much for your comments

We are indeed concerned on the points stated therein. The rooms are constantly fumigated for insects, which is a common practice, Carried out in hotels in tropical countries. The water pumps are brand new, but we will however check this and will certainly rectify this, if there has been a lapse.

Meanwhile we have refurbished the rooms, section by section (this is 5 to 6 rooms at a time) and all rooms in the hotel will be totally refurbished soon.

We thank you for your positive, criticism and look forward to welcoming you to the hotel soon.

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