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“Quite a let down”

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Camelot Beach Hotel
Ranked #12 of 41 Hotels in Negombo
Colombo, Sri Lanka
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Quite a let down”
1 of 5 bubbles Reviewed April 16, 2013 via mobile

Well my wife and I travel quite a lot and for the amount of money that we were charged by Camelot it was a huge let down. Where to begin - the room has no mini bar and- the buffet was quite horrible with such a lack if choices. To be frank we have a better selection at home. They don't even bother to refill once the food finishes. The hotel is quite run down and shows lack of maintainance. All three buffets were a let down. They have no proper salad bar and quite frankly my wife and I didn't eat on the entire day. The deserts were all so horrible. The puddings were so hard I'm sure if I threw it at someone that person would die. I Realy do not recommend this place to anybody.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suresh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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    50
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See reviews for
130
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Colombo, Sri Lanka
Level Contributor
150 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed April 15, 2013

İt was a suddeb decision f me and husband to visit here.. The hotel was nice.. Good fr water lovers wit beach and three pools. Very clean hotel and beautifully maintained garden.

The rooms were quite old but good slpn quality.. Wish d bathroom was a bit spacious. But nothing to complain ab d room as such. İ suggest d managemnt to hv in room tea facilities.

We ordered tea to d room and it was horribly presented. İn jus aluminium tea pots wich u use to make tea n d kitchen in asian countries. We asked fr three xups f tea for our guest too and thy jus dipped three tea bags in hot water in steel pot wit ALOT of water and it dint gv enuf brown colour. D milk too was cold cz it dint hv a cover so as d tea. İ cant undrstand y thy cant jus simply present n ceremic tea pots.

D buffet was horrible. Thr was no variety. V were in FB basisand v dint like all three meals. No vriety. The waiters nva topped the buffet. ALL THREE MEALS ME AND MY HUSBAND HAD TO REQUEST WAUTERS TO TOP İT UP. The amount thy charge s not fair compared to d buffet thy give. This hotel s not fr food lovers definitly.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nutsybuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed April 5, 2013

The short man wearing full black . Who is the animator of the hotel was drunk heavily and was trying to dance with my wife in bad manner, this is not good for the hotel reputation . What kind of hotel is this. The reception staff was very good and kind always smiling . The food was very tasty. Only disapointed the way that animator tried disturbing my wife to dance with him .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tbtbtb256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camelot_Director, Director of Sales at Camelot Beach Hotel, responded to this review, April 6, 2013
Thank you for choosing to stay with us at Camelot, and my sincerest apologies for the incident that has taken place during your stay.
Our goal is for all our guests to take pleasure in every minute of their stay and we take all feedback very seriously.

We at Camelot do not condone this kind of behaviour, our animator has be placed on immediate suspension until further investigations have been undertaken and a permanent solution has been implemented.

I would like to take this opportunity to thank you for your kind words on our other staff.

I do hope that you return to Camelot.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Negombo hotels

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

I spent the weekend there and had a great time. I happened to be there when they had planned a beach BBQ. The food was excellent. The meats were well marinated and full of flavor. The variety of fresh baked bread rolls that I found out is made onsite at the hotel was absolutely amazing. Great selection of salads and desserts.

Sunday breakfast was again awesome. They had quite a spread. Everything from full traditional Sri Lankan fare to the usual western selections of eggs, cereals, juices, breads etc... THey even had an egg station to make you any style of eggs you wanted. I was so full at the end of breakfast that i did not even get to dig into the selection of fresh fruits they had.

The location is great with a beautiful view of the beach. I spent a lot of time in the pool which was also nice. They have an older pool and two new pools so lots of pool space for everyone. The staff is super friendly. The place is really clean too.

The rooms are nice and clean. They are basic rooms with AC. Nice clean confortable beds. You cant beat what you get for the price.

I would definitely stay there again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Yusuf_110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brno, Czech Republic
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

It was my second time in Camelot Beach Hotel. I had stayed there in 2011 and this year I could see how much the hotel improved by renovating the rooms. First of all, the hotel and its premises are very clean and early in the morning the staff start sweeping and raking the vast garden to prepare it for the guests.
The location is wonderful, the hotel has two big swimming pools and a smaller one for children. You feel like in a paradise, the blue ocean, high palm trees, green grass and flowers and on the top of it a pleasant bar near the pools serving drinks and snacks. The beach is a public beach, like anywhere and very often you can meet there people who will offer to you different kinds of goods or services. It is up to you if you buy or not, anyhow the sellers are not agressive and will understand if you are not interested to buy.

The staff in Camelot Beach Hotel is very friendly , trying to meet all your requirements. Yes, in Sri Lanka people always smile and are nice to their guests, you have to get used to that.

Food is tasty and fresh and the buffet is constantly replenished by the cooks.

I visited the hotel with a group of 35 Czech tourists and there was another group of Dutch guests. The hotel manager prepared for us a wonderful cultural show with local dancers and drummers. Wonderful evening!
Many thanks to all who made our stay in Camelot Beach Hotel so valuable.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tilia60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camelot_Director, Director of Sales at Camelot Beach Hotel, responded to this review, February 26, 2013
Dear Tilia,

Thank you for your kind review.
It is wonderful to have repeat guests notice the changes and improvements that we are constantly making.

Our many teams that make up Camelot, will be over joyed to know that you have enjoyed their efforts and smiles.

We look forward welcoming back sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central City, Kentucky
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 18, 2013

Thanks for a clean, comfortable, no hassle, fun time for our family of four. Lots of services. The Hotel "Animator" invited us in to play Bocce ball. We swam in the pools, and did some body surfing. We had a nice motor boat tour, and a short catamaran excursion. We mostly ate at the hotel restaurant with a good variety and enjoyed a couple nearby restaurants as well.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camelot_Director, Director of Sales at Camelot Beach Hotel, responded to this review, February 18, 2013
Dear Ron,

Thank you for such a great review! Our staff will be very happy to hear your review. Our Animator does indeed try to get our guests to enjoy a game of bowls and other activities whenever he can get peopled involved, and will be thrilled to know that you enjoyed yourselves.

I am glad you enjoyed the food at the hotel and we will be sure to pass on the complements to the Chef.

Thank you so much for the review and look forward to seeing you at Camelot again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 17, 2013

Calm ocean, Serene beach, brilliant food, exceptional service. Truly worth every penny. Felt like I never left home because of all the smiles we received from all the staff and the management. I would definitely stay here again. Well done Camelot, Keep it up!

Room Tip: Corner room in the new wing is brilliant!
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nastars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camelot_Director, Director of Sales at Camelot Beach Hotel, responded to this review, February 18, 2013
Thank you for such a great review!

Our staff will be excited to hear your review at our daily staff briefings.

Hopefully we will see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Camelot Beach Hotel

Property: Camelot Beach Hotel
Address: 345 Lewis Place, Negombo 22100, Sri Lanka
Location: Sri Lanka > Western Province > Negombo
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Negombo
#8 Spa Hotel in Negombo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Camelot Beach Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the tourist zone of Negombo, Camelot Beach Hotel is an excellent venue to bask in the sun lazing around the beach all day long. With its close proximity to the airport, the hotel boasts of International styles with a Sri Lankan touch and unforgettable hospitality. Comfortable accommodation units are offered while guests can enjoy a range of facilities at the hotel. ... more   less 
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Also Known As:
Camelot Beach Negombo

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