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“Perfect Lagoon oasis to relax!”
Review of Jetwing Lagoon

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Jetwing Lagoon
Ranked #2 of 43 Hotels in Negombo
Certificate of Excellence
Reviewed September 19, 2013

This is our second time in 2 months! We love the JW lagoon! It's such an amazing boutique hotel designed by Geoffrey Bawa! We have stayed with other JW hotels in Negombo, however this has certainly impressed us the most ! It's a great place to unwind after a 12hr flight from London or even relax before you head off to next destination after a short break! The pool is amazing being the longest 100m in Asia ! Fabulous views of the lagoon & away from hassel and bustle of main strip in Negombo. Staff are amazing from front office to house keeping and the restaurants! Food is really great! First time it was set menu which we preferred compared to Buffet recently. Breakfast was excellent! Cocktails were great so was the wine selection. We stayed in a Bawa room which is not the standard but worth every penny! The bathroom was another suite with its own garden and almost as big as the main suite it self! We will stay here anytime and its are favourite location after a flight or before a flight out of Katunayake airport.

Room Tip: We stayed at a Bawa room which is little bit more expensive than the standard rooms. The upgrade is...
  • Stayed: September 2013, traveled as a couple
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Thank Nick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lagoon, responded to this reviewResponded September 22, 2013

Dear Guest,

Greetings from Jetwing Lagoon and thank you for taking the time to write a very nice review about your stay at the resort on Trip Advisor.

We were delighted to learn that you enjoyed your stay with us for the second time and thank you for such pleasing comments made on the resorts, the rooms and the architecture. We have noted your positive sentiments on the food and the service which you experienced during your stay. I have taken the liberty to pass on these compliments to the entire team, which was very pleased to hear such feedback.

Thank you once again for choosing to stay at Jetwing Lagoon and we very much look forward to welcome you back again in the near future.

Sincerely,

Wester Felthman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 - 730 of 1,050 reviews

Reviewed September 15, 2013

We were so happy to have chosen this hotel because it really exceeded our expectations! We've been to quite a few Jetwing hotels (including Vil Uyana) and we must say that overall this place surpassed the rest.
The atmosphere and location was therapeutic. The room was comfy cozy with nothing to nit pick on. You might want to bring your own laundry bags however, cuz the hotel doesn't provide them.
Food was the best we've had at any Jetwing hotel, however we felt the breakfast spread to not match up with the rest of the standards.

The massive 100 meter salt water pool was indeed the winner. So picturesque! The lounge beds by the pool was equally soothing! Tip: try chilling by the pool beds at around 11 pm, you can very well fall asleep there without needing your room!

The only con we were able to point out was the fact that in the Bawa garden rooms, the open bathroom was not noise proof! we could hear into the corresponding Bawa rooms bathrooms and that is a potential put off for couples! But if you really cant handle that, you could always opt for a suite to avoid that!

In a nutshell, amazing choice for a laid-back getaway! Excellent job Jetwing! Please keep up the standard here!

Room Tip: Bawa Garden Rooms are cozy, includes spacious bathroom, good view (either pond/pool).
  • Stayed: September 2013, traveled as a couple
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1  Thank RukshilaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013 via mobile

Went I enterd the hotel..it looked comfortable..but thn my fridge was not working..n AC had issues like it was reviewed earlier..n now aftr the whole trip is over I get my bank statement came and jetwing has charged me 2 times for the stay!! Noone has a clue about it. And they say they still working on it!!
The plus of dis hotel is the food..lagoon view and the poool!!!

  • Stayed: August 2013
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1  Thank rashrulez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lagoon, responded to this reviewResponded September 24, 2013

Dear Guest,

Thank you for taking the time to write a review of your stay at the resort on Trip Advisor.
We have gone through your comments and are extremely sorry for the inconvenience caused during your stay with us. Please accept our sincere apologies on behalf of the management of the resort.

With regards to your bank statement, our chief accountant has informed the bank and the respective charges are being reversed to your account as I am writing to you. With regards to the AC and the fridge, on investigating the problem it was identified that the cause for this was due to the tripping of the electricity when a power fluctuation occurred.

We have been experiencing some power fluctuations in the past few days and this problem has been reported to the electricity board who have assured us that the issue is now resolved.

Thank you once again for informing us of the issues you faced whilst staying at our property and also for complimenting the resort on the food and the pool.

We hope that we will be able to welcome you back to our property to enjoy a much better stay in the future. My mailing address is as follows: wester@jetwinghotels.com, should you wish or need to correspond on any matters directly with me.

Sincerely,
WESTER FELTHMAN
GENERAL MANAGER

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Reviewed September 4, 2013

We stayed at Jetwing Lagoon for 6 nights and it was fabulous. We were upgraded to a 2 bedroom suite with a wonderful view of the lagoon and the service, food and relaxing ambience made for a great holiday. In particular our butler Malshan was ever smiling, professional and very helpful. Would definitely stay here again.

  • Stayed: September 2013
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1  Thank Lennox37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lagoon, responded to this reviewResponded September 10, 2013

Dear Guest,

Greetings from Jetwing Lagoon and thank you for taking the time to write about your experience of your stay at the resort on Trip Advisor. It was our pleasure to upgrade you and we were glad to read that you liked and enjoyed the view from the suite room.

Thank you for your kind words and compliments made on the food and service. I have taken the liberty to pass on these sentiments to the entire team and specially to the room Butler Malshan who looked after you during your stay.

Thank you once again for choosing to stay at Jetwing Lagoon, and we are so glad that you have thought of returning back to Sri Lanka and to the resort in the near future.
Looking forward to welcoming you back.

Sincerely,

Wester Felthman
General Manager

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Reviewed September 2, 2013

We stayed four nights at the Jetwing. We had a Lagoon View room which was fantastic, big, spacious feel, fantastic bathroom, and great view. Room was clean and modern. Fantastic architecture.

The on site restaurant does great food and service is quite good. Wine a bit expensive though.

The pool is fantastic, great for laps. The gym is well equipped and clean.

The staff are very attentive and friendly. The water sports man, (sorry forgotten his name, he used to work in the Gulf in the big hotels) is fantastic and took us on a tour of the lagoon, he gave us some very informative narrtive about the lagoon. He was also very kind to our five year old son.

The only downside or upside depending on what you are looking for is that it is very isolated, so you cant just pop out the front and walk down the street to more restaurants, bars, shops etc. Secondly for me the property did feel a bit sparse, the gardens need enlarging.

Price wise we got a great deal, the rack rates are over the top, so look for deals.

Overall though a good four nights and would recommend for a relaxing quite getaway.

Room Tip: Lagoon View Rooms are wonderful.
  • Stayed: August 2013, traveled with family
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Thank wisey29226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lagoon, responded to this reviewResponded September 10, 2013

Dear Guest,

Greetings from Jetwing Lagoon and thank you for taking the time to write a review of your stay at the resort on Trip Advisor. We were very pleased to learn that you and your family enjoyed your four days stay at the resort.

Thank you for admiring the spacious rooms and the architecture which was incidentally designed by one of renowned architect Geoffrey Bawa’s senior student . Thank you for your kind words on the level of service and food and we were very pleased to read that you enjoyed the hospitality of our associates.

I have taken the liberty to pass these compliments to the entire team who were very pleased to hear of the feedback. I have as personally spoken to Vimal who is in charge of our boat excursion operation.

We have taken note of your comment on the gardens, and we will certainly look at how we could improve this area in the future.

Thank you once again for choosing to spend your holiday at Jetwing Lagoon and we hope that we could be able to welcome you back to the resort in the near future.

Sincerely,

Wester Felthman
General Manager
Jetwing Lagoon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

For our final night in Sri Lanka we stayed at Jetwing Lagoon. We paid a reasonable £100 per room including breakfast and were upgraded on arrival to a suite, which feature the interesting open bath rooms. You are visually but not acoustically secluded from the room next door.

The design of the place is visually excellent, especially the 100 metre pool and the restaurant looking over the lagoon. It is surprising therefore to see that there are some poor quality finishes.

Food was very good not cheap, but not overpriced and the wine list was reasonably priced.

Airport is around half an hour away, 26usd if arranged through the hotel.
Friendly service as we had come to expect in Sri Lanka.

  • Stayed: August 2013, traveled with family
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2  Thank Andyolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2013

We arrived here as our first port of call in Sri Lanka. The rooms were comfortable and the staff were friendly and attentive, especially at the pool. We arrived really early in the morning after an overnight flight and were really grateful to be checked in straight away at 7am. A nice touch, which meant we didn't need to 'stow' our bags and sit by the pool until 2pm (not that it would have been a hardship). Once the staff realised we were on our honeymoon, we had a cake and fruit delivered to our room. We also had a problem with our electrics in the middle of the night (3am), and someone came to fix it for us immediately. It was easy to get into Negombo via yuk-tuk, and we paid approx 600 rupees each way.

  • Stayed: August 2013, traveled as a couple
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1  Thank Jooster30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lagoon, responded to this reviewResponded September 3, 2013

Dear Guest,

Greetings from Jetwing Lagoon and thank you for taking the time to write a review of your stay at the resort on Trip Advisor.

We were very delighted to learn that you enjoyed your first night in Sri Lanka at this tranquil resort. Thank you for your kind words and compliments made about the associates of the hotel and I have taken the liberty to pass on these sentiments to them and can assure you they were thrilled to hear of your feedback.

We were also very pleased to learn that you have admired the rooms which have been tastefully designed by a senior student of the world renowned architect Geoffrey Bawa.
Thank you once again for choosing to spend your first night of your honeymoon at Jetwing Lagoon and we hope to have the pleasure to welcome you back to the resort in the near future.


Sincerely,

Wester Felthman
General Manager
Jetwing Lagoon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jetwing Lagoon

Address: Pamunugama Road, Thalahena, Negombo 11500, Sri Lanka
Location: Sri Lanka > Western Province > Negombo
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 43 Hotels in Negombo
Price Range: $111 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jetwing Lagoon 4.5*
Number of rooms: 55
Official Description (provided by the hotel):
Jetwing Lagoon, an architectural masterpiece designed by Geoffrey Bawa is an Ayurveda and Spa resort nestled beside the serene waters of the Negombo lagoon. The resort is gracefully decorated in hues of white and brown, featuring a glorious pool that boasts of being the longest in Sri Lanka’s west coast. Located between the Indian Ocean and the Negombo lagoon, Jetwing Lagoon offers a blend of rejuvenation and relaxation.Cuisine options include the Blue Lagoon restaurant and a unique restaurant called Geoffrey's Pavilion, offering Geoffrey Bawa's favourites. Further to the experience, Jetwing Lagoon’s deep respect and concern for the natural world is instilled through the many sustainable practices implemented at the resort to ensure minimum harm to the environment and community at large. Jetwing Lagoon is without doubt the finest spa resort by the Negombo Lagoon. ... more   less 
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