Our family of 5 stayed at the Jetwing Lagoon Negombo in early October. We simply cannot rate the hotel, nor its lovely staff, highly enough.
We arrived late, tired and exceptionally stressed after a long day in the car. In a time span of only 15 minutes on arriving, the wonderful reception team had arranged complimentary welcome drinks for family, an extra bed for our room, transported our bags, checked us in to the most glorious poolside room, arranged a babysitter and an urgent transfer back to Columbo for the adults who had a business dinner in Columbo.
Nothing was too much trouble and the reception team put us at ease immediately. We would specifically like to mention Ayona, Vishwa and Samadhi who managed all of the above seamlessly, with the upmost professionalism, warmth and kindness.
The sitter Niluka arrived on time and proved to be one of the loveliest ladies we met. Our children still rave about how she was their favourite babysitter EVER, even though we have longed since returned from our holiday. She ran them around, took them tree climbing, explored the property with them (they had energy to burn after a day in the car); she took them to dinner in the restaurant, for a twilight swim in the pool and settled them in their beds by our requested time. A true gem.
We would also like to extend our thanks to Malinda – who demonstrated endless patience with our young children who were preoccupied by the golf carts he was driving to transport luggage around the vast property on the morning of our departure.
The facilities are 5 star. The rooms are huge, spacious and tastefully decorated. The photos on the website do not do justice to the 100m pool, nor the outlook of the lagoon from the dining room. Overall, it’s an exceptional property.
However, the staff are this hotel’s greatest strength; every single person greeted you with a hello and warm smile.
After spending a month in Sri Lanka – we could not have dreamed of concluding our trip at a better hotel – our only disappointment was that we had flights to catch and couldn’t extend our stay. We cannot recommend this hotel highly enough. We will definitely return for a longer stay next time
- Official Description (provided by the hotel):
- Jetwing Lagoon, an architectural masterpiece designed by Geoffrey Bawa is an Ayurveda and Spa resort nestled beside the serene waters of the Negombo lagoon. The resort is gracefully decorated in hues of white and brown, featuring a glorious pool that boasts of being the longest in Sri Lanka’s west coast. Located between the Indian Ocean and the Negombo lagoon, Jetwing Lagoon offers a blend of rejuvenation and relaxation.Cuisine options include the Blue Lagoon restaurant and a unique restaurant called Geoffrey's Pavilion, offering Geoffrey Bawa's favourites. Further to the experience, Jetwing Lagoon’s deep respect and concern for the natural world is instilled through the many sustainable practices implemented at the resort to ensure minimum harm to the environment and community at large. Jetwing Lagoon is without doubt the finest spa resort by the Negombo Lagoon. ... more less
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