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“Excellent Customer Service”

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Avenra Garden Hotel
Ranked #106 of 279 Negombo B&B and Inns
Reviewed November 29, 2013

Nice hotel to stay with very good customer service. Staff is very friendly and willing to help always.Specially Mr. Timothy the manager who speaks Russian was very helpful and guided us.
Close proximity to airport. Comfortable rooms with A/C. Reasonable prices and the food was also great. Only concern is Bathrooms have to be improved with a separate shower area. I would recommend this hotel to any one who finds a place near airport.

  • Stayed: February 2013, traveled as a couple
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Thank arseny v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 - 60 of 85 reviews

Reviewed October 31, 2013

Rooms are decent size with good A/C and decor. clean and well maintained.
Pool was large and clean.
Restaurant was open air , so prone to mosquit., but nice variety of food.
Staff were quite helpful. No LIFT
Had a wedding when we were there and seemed very busy, but didn't bother us.

A bit away from negombo beach - you will need a tuk tuk.
TV in the room, mineral water bottles, good bedding.

  • Stayed: October 2013, traveled with family
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Thank Navel_Fluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed here for our last night before flying home. Rooms were good and lovely view of the pool. I could not fault service and always attentive staff.
Although not on the beach the pool is large and quite making our last day perfect for relaxation.
It's only a few minutes by tuk tuk to nearby restaurants although food in hotel is good also

Stayed: October 2013, traveled with friends
Thank Eva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

Kids loved the large pool (they thought a poolside bar was unique) and the staff were all friendly but not that rushed. Two calls to ask about room safe (and a one hour wait for someone to turn up) two requests for towels for the kids who were in the pool, shows the relaxed nature of the place. Explaining vegan eating was an experience, no we don,t eat chicken, but the staff persisted until they understood. Chef can't cook traditional egg hoppers but hey we'll find them elsewhere. Rooms were clean (not spotless) and affair place to unwind after a long plane trip. Not much more to do that swimming and eating though.

Stayed: September 2013, traveled with family
Thank Tonymess1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

We stayed at this hotel in June. Hoping for a relaxing vacation, which is exactly what we got. Early and Late check-out due to us being long stay guests.

Staff EXTREMELY helpful, everyone in the restaurant made us feel at home (especially one waiter Mahesh.) On our first night we explained we didn't like food that was too spicy, from then on our food was always made less spicy just for us, the Chef even made us a special meal one night, something different than what was on the menu. We felt right at home here and I could have stayed there for longer. One day they even called us to check if we were coming to breakfast before it finished.

The room was perfect, good size with a nice little balcony overlooking the pool. On our first night there was a live band directly below us playing in the restaurant. We loved it.

Special mention to the Restaurant Manager who very kindly let us stay and watch the India vs England Cricket Final on the TV. Even though it finished late and the restaurant was closed nobody made us feel like we were in the way or that they wanted us to leave.

Please please stay in this hotel if you have the chance, they make you feel so at home. If I ever go to Sri Lanka again I would have to go here, even just to say hello.

  • Stayed: June 2013, traveled as a couple
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1  Thank Charlotte D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013 via mobile

Slightly puzzled by the negative reviews on here. We arrived earlier than expected at 5am (supposed to arrive at 9am) they gave us a room straight away with no hassle!! The room was a good size, nice and clean with a good balcony overlooking the pool.
The staff couldn't have been more helpful and made everything easy for us especially when we
unexpectedly needed to stay an extra night. The food was very good from the restaurant, the chef even made us pancakes with a coconut we brought back from the market.
Thank you for a lovely stay

  • Stayed: August 2013
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Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

attended my cousin's wedding function at the chirstal ballroom (upstairs) at avenra. location is about 1- 2 km interior from the main road.it looks a good place for a medium function (weddings,homecommings...etc) there are halls with different themes to suit you.the eye catcher was a hall in the shape of a giant castle, for those who need to have a historical themed function. pool area looked great for an evening out with friends or partner.staff was well mannered and presentable. one captain named "bandara" was quite active and was looking into most of the needs at the wedding.young and energetic guy!
food was much better tastier than i had expected.layout was good too.of course the menu depends on the host's selection, but it was bit better than good.

Room Tip: just attended a wedding at the one of the ballrooms.no comments or experience on the rooms.
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  • Stayed: August 2013, traveled with friends
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Thank DonPujitha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avenra Garden Hotel

Address: 22, Mahahunupitiya, Negombo, Sri Lanka
Location: Sri Lanka > Western Province > Negombo
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #106 of 279 B&Bs / Inns in Negombo
Price Range: $96 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Avenra Garden Hotel 3.5*
Number of rooms: 30
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