We had two rooms booked by an agent to stay overnight after arrival at the airport before starting a tour of Sri Lanka. We were not really happy with the hotel but we did not have to stay there more than the night. After settling down in the rooms it turned out that the water did not work in one of rooms. No shower water. So one couple had to pack its stuff again and move to another room. We got the impression that the room had not been used for quite a time and nobody had checked whether everything worked there properly. We understand that the rooms for customers staying with travel agencies for a week or two will get the better rooms but one can expect that the basic functions of the rooms are checked before handing out the keys. Buffet food was only luke warm in the evening, but ok.
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