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Tripadvisor
Galle

“Great Eggs Benedict”

Sugar Bistro and Wine Bar
Ranked #33 of 225 Restaurants in Galle
Certificate of Excellence
Description: Sugar Bistro is a lively and exciting restaurant and bar from the team behind 41 Sugar and Silk. It's home to a relaxed dining experience and underpinned by great service and a menu that includes hearty dishes from around the globe including the infamous Sugar burger.
Restaurant details
Description: Sugar Bistro is a lively and exciting restaurant and bar from the team behind 41 Sugar and Silk. It's home to a relaxed dining experience and underpinned by great service and a menu that includes hearty dishes from around the globe including the infamous Sugar burger.
Reviewed January 20, 2020

Lovely restaurant. Eggs benedict here was probably one of the best i have tasted in Sri Lanka. Staff seemed to behave a bit oddly which made me feel uncomfortable at first. However things improved.

Date of visit: January 2020
Thank WanderlustSNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDCapitalHoldings, Owner at Sugar Bistro and Wine Bar, responded to this reviewResponded 5 weeks ago

Hi,

Greetings from Sugar Bistro and Wine Bar!

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We always aim to deliver a great experience, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again!

Warmest Regards,

Team - Sugar Bistro and Wine Bar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4 - 8 of 359 reviews

Reviewed January 13, 2020 via mobile

I had a lovely visit to Sugar at lunchtime and chose the Superb Seafood Chowder Soup it's amazing and full of mouthwatering flavours I can recommend it, and a great Tea selection to choose from excellent

Date of visit: January 2020
1  Thank Ashdavenport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDCapitalHoldings, Owner at Sugar Bistro and Wine Bar, responded to this reviewResponded January 15, 2020

Hi,

Greetings from Sugar Bistro and Wine Bar!

Thanks for such a lovely review. We are thrilled that you loved your experience. Your kind words reaffirms the hard work we put in every day. So thank you and we look forward to seeing you again!

Warmest Regards,

Team - Sugar Bistro and Wine Bar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2020

We tried to go twice to this restaurant on 2 different days, once for lunch and once for dinner. When we went for lunch at 1.30 pm (regular lunch time in most of South Asia), about half the tables were occupied but we were told that they could not handle any more capacity. They were not apologetic and did not offer an explanation. We gave it another shot the next day for dinner at 9.30 pm (again not late for South Asia, especially in a tourist area), and we were once again denied. I would have thought it was some weird racial thing but there were other colored folk at the restaurant.

Date of visit: December 2019
    • Service
1  Thank hchowdhary10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDCapitalHoldings, Owner at Sugar Bistro and Wine Bar, responded to this reviewResponded January 6, 2020

Hi,

We are extremely sorry to hear about this dissatisfied experience. Ensuring a high level of customer satisfaction is of utmost importance to us and we are currently investigating this service shortfall. While thanking you for bringing this to our attention promptly I also wish to offer my most sincere apologies for the the inconvenience caused. We really hope you'll re-consider and that we can serve you in the future. Thank you!


Warmest Regards,

Team - Sugar Bistro and Wine Bar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019 via mobile

Exceptional Staff and good quality food. We visited at a time when the restaurant was very busy but the staff were very accommodating and went out of their way to satisfy a large and diverse group that was ours. Efficient service and the food is recommended.

Date of visit: December 2019
1  Thank 616kishand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDCapitalHoldings, Owner at Sugar Bistro and Wine Bar, responded to this reviewResponded January 5, 2020

Hi,

Greetings from Sugar Bistro and Wine Bar!

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put our customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again!

Warmest Regards,

Team - Sugar Bistro and Wine Bar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2019 via mobile

We visited this cute place for lunch on a hot day with our two sons. The staff were lovely and the food was fine, but a few things would improve it. All the food seemed to come different slightly from the description on the menu. My husband’s steak sandwich had mayo, which wasn’t on the menu and which he hates. We asked for the boys’ burgers to be just meat and bread and they unilaterally put some kind of sauce on it; maybe BBQ? My zucchini fritters were very undercooked although the recipe concept was delicious and my chili prawns came deep fried when the description read more like scampi. It was good but not great. The saving grace, like everywhere in Sri Lanka, was the lovely people who worked there.

Date of visit: December 2019
1  Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDCapitalHoldings, Owner at Sugar Bistro and Wine Bar, responded to this reviewResponded January 5, 2020

Dear Rachel,

thank you for sharing your feedback. We’re sorry you’ve had a bad experience and we really appreciate you bringing this issue to our attention. Your feedback helps us to strive better! I also wish to offer my most sincere apologies for the the inconvenience caused. We really hope you'll re-consider and that we can serve you again in the future. Thank you!

Warmest regards
Team - Sugar Bistro and Wine Bar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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