This hotel is extremely overpriced what it offers. You are paying only for the fact that you are staying in a grand old building, but in terms of service and staff attitude this hotel needs to bring itself out of the 1950s.
The waiters in the main dining area were happy to ignore me whilst I sat down waiting to be served (mind you, I was the only person that morning in the entire dining area). They all saw me sit down but chose to continue with their tasks of arranging forks and spoons. It took a manger who passed by to address my situation, who then got the staff to attend to me. Regardless of being served, the waiters made me feel unwelcome and I could feel I was being given looks.
What this hotel needs to do to improve is to provide a television in each room (this is the year 2014 after all) and make the staff realise that customers are there to be served, not ignored. However what this hotel really needs to do as well is make sure the road leading up to the hotel is well lit and paved - currently it is a dirt track where, in the dark, one has to walk through atleast 3 to 4 minutes of pitch darkness. This is hardly user friendly for guests who like to walk around the area - it makes one feel trapped in the hotel.
If this hotel could make these improvements, it could easily justify the prices it charges, but until then, I won't be returning.
- Official Description (provided by the hotel):
- Closenberg was built by Captain Bayley in 1860 on top of a peninsula overlooking Galle harbor and the Indian Ocean. Since 1889 it belongs to the Perera Abeyewardene family and is today preserved as a heritage hotel. Large spacious halls, long verandas adorned with antique furniture and terraced gardens are in keeping with Dutch architecture. High ceilings resting on tall round columns and large louvered Teak doors set in arched doorways permit the flow of cool air. Alongside an experience of Sri Lanka's rich colonial past, we offer our guest a welcoming atmosphere, fine dining and an unparalleled view. Closenberg Hotel unique features are: The best location at the middle of Galle Harbor, Uninterrupted seaview from all our rooms, Direct access to beautiful sandy beach ideal and safe for surfing and swimming in all seasons, The unique and timeless elegance of an old Sri Lankan Heritage Hotel often copied but so hard to achieve, A sophisticated blend of service, tradition and cultural experiences Luna Terrace Bar Lounge is the funky trendy place to go and be seen in Galle. Great selection of cocktails, top brand spirits, tapas and fine cafe food. The new infinity pool overlooking the surf of Magalle Bay is a "must have experienced". Closenberg is the ideal gateway for enjoying the beauty of Southern Sri Lanka! ... more less
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- Also Known As:
- Closenberg Hotel Galle