We read the reviews online and saw the amazing pictures on their website before we booked the Ball Room at the Dutch House. It was a lovely house, and I could hang out in the courtyard all day long.
The ball room itself was a lovely room. Very high ceilings and nice decoration. All was great until we went to the bathroom. There were thousands of ants in the bathroom. I did try my best to live with it (as the manager Henri said, "hey, this is sri lanka. there's ants everywhere") until the next morning, I found a few ants' dead body in my water (and I did drink that water at night with the lights off) and a few ants in my towel. Then we asked them to spray the room twice a day but that didn't really solve the problem. And during my stay in this hotel, I was almost convinced that EVERY hotel in sri lanka has ants in their bathroom, until we got to the hotel in colombo, which was an old colonial house as well, but had ZERO ants. And there is always stuff falling off the ceiling of the bathroom, so the towel would get very dusty by the time when you get back to the hotel in the evening.
The room rate was 405 per night (including tax and service charge) and with that kind of price, one would expect Le Bristol Paris sort of service. But considering what they charge, they service was appalling, which I don't blame on the staff as you can tell they haven't received much training , and that they are not particularly motivated (Henri told us not to tip anyone as she thinks it's easier that way). Don't get me wrong, we think the manager is a very friendly lady, and she has been helpful to us, but it doesn't feel like the hotel is managed properly. On our last day there, the air conditioning started to leak water, and we had to walk through a fountain before we could enter the bathroom and this lasted for about 1hr before they sent someone over to fix it.
We had dinner in the restaurant at the Sun House. Overpriced and very average food. We were expecting some amazing Sri Lanka + western fusion food (as described by lots of reviews), and we got some chinese eggplant (which tastes like takeaway food in London). We told them many times my husband was vegetarian, and the manager said that shouldnt be a problem. But they still served squid to him as starter. After we complained, he got some green leaves with some balsamic vinegar on top (and a few ants on the leaves). The ambiance was great though...Also the sri lank breakfast from the hotel is worth trying.
I would not recommend this hotel.
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- Also Known As:
- The Dutch House Hotel Galle
- Dutch Hotel Galle