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“Fantastic location”
Review of Jetwing Lighthouse

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Jetwing Lighthouse
Ranked #3 of 23 Hotels in Galle
Certificate of Excellence
Sydney, Australia
Level 4 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Fantastic location”
Reviewed February 26, 2013

Amazing staircase must be seen to to believed! That alone is worth a trip to the hotel. Rooms are large with large bathrooms. Staff friendly and very helpful. Must do - sunset in the loungeit is up ther with best.

Room Tip: Choose room with ocean view and on the ground floor which gives you an extra area to watch the sunse...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 28, 2013
Dear Guest,

Thank you for visiting us at the Jetwing Lighthouse. I am very glad that you have taken time to place this review on Trip Advisor.

We are very glad we were able to make your stay a memorable one, and the whole team, hotel facilities were up to expectorations. With this unique property we try to give our guests an experience like no other, and the beautiful staircase only adds to the extra ordinary ambiance we like to maintain.

We thank you for staying with us, and the doors are always open and we are happy to welcome you back to Jetwing Lighthose in the future.

Ayubowan
Robert Claesson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (436)
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English first
Wellington, New Zealand
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 25, 2013

ok lets say we stayed with chaaya and cinammon while we were in sri lanka for over a month had no problems. me my wife my 3year old stayed with light house for just 1 night well when we checked in to the room they had no bath towels reception girl said will send it but no then i asked this guy who barg in to the room with 1 knock on the door however finally towels turned up after nearly an hour abd half later. not only that dead cockroach in your room was it cleaned? may be need a room cleaning lesson. well food was good apart from under cooked beef in beef curry next morning. for me it's not worth the money at all sholud i stay with jetwing hotels this year when i go on a holiday? i do not no when i had a great time with chaaya, cinnamon and someother hotels in sri lanka

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0saliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 27, 2013
Dear guest

Let me firstly thank you for taking the time to place your feedback on Tripadvisor. At The Lighthouse family, we constantly strive to make you stay with us “Perfect” in every possible way. It is through the constructive comments of our guest that I and my staff know where improvements are to be made.

I am so sorry to hear about your towel issue and cleanliness in the bedroom being unsatisfactory. Your complaint was brought up during our daily briefing. Our Executive Housekeeper has agreed to look in to it .Regarding knocking on the door our standard is 3 times and he will raise that to all staff concerned so standards are being maintained.
I do hope that you would consider Jetwing Lighthouse a second chance and if so I would be delighted if you could contact myself so I personally can look after your reservation and your stay.

We do hope you’d visit us again in the near future to experience firsthand, that your comments were addressed and improved upon.

Ayubowan

Robert Claesson
General Manager
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London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2013

The Jetwing Lighthouse is a great hotel, where we spent two relaxing days at the end of our busy 10 day tour through the central and southern parts of Sri Lanka. Colombo airport is 2-3 hours drive away, so it's a good place to recharge before flying back home. We loved the colonial feel of the hotel, the wonderful setting and the view from our balcony over the ocean. We also loved our massive bathroom, to the point that we decided to recreate it in our own home. The free WiFi was life essential for our two kids aged 16 and 22, in order to maintain communication with boyfriends and girlfriends. The staff were very friendly and helpful, and the food was delicious, fresh and plentiful. Unfortunately the sea was too rough and rocky for swimming, but the two hotel pools made up for it. The long beach around the corner is great for walking or jogging. The highlight was probably the big monitor lizard, which paid us a surprise visit while we were lying on our deck chairs at the pool. We would go back to the Jetwing Lighthouse any time!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haye T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 27, 2013
Dear Guest,

Here at the Jetwing Lighthouse, we believe in leaving our guests with unforgettable memories that keep them wanting to come back for more. We are really happy that you enjoyed all our facilities and services, and had a wonderful experience. I would like to thank you for taking the time to leave us a comment on Trip Advisor. The food here is something that is complimented by many, and all our chefs put in a huge amount of effort to cater to guests at the highest standard. I will pass your compliments on to them.
The design of the hotel and the amazing setting only adds to the guest experience, and makes this a very special place.
We thank you once again for your comments, and we welcome you back to the Jetwing Lighthouse should you return to Jetwing Lighthouse.
I cannot guarantee a visit by our resident monitor lizard though.

Ayubowan
Robert Claesson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 24, 2013

Fantastic location on a rock over the sea, two very nice swimming pools especially the one on the seaside, a nice spa, a fantastic restaurant (cooking and sea view), nice bedrooms with sea view. Large hotel (and they are building a new wing on the west hand side). Very nice and helpful staff.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olivier C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to leave us a review on Trip Advisor. It was a pleasure to have your with us, and here at Jetwing Lighthouse we take pride in providing guests with the best of services and facilities and I’m glad you were able to enjoy the best of it.

We hope to see you back with us in the future and maybe try our new bedrooms which we expect to be completed end of this year.

Ayubowan,
Robert Claesson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 23, 2013

What an amazing Gem in the south. We were really looked after by the staff, always smiling and wanting to help. The restaurant is fantastic, we stayed for 6 days, each meal time something different and very tasty. The hotel management team made an effort each evening to greet the hotel residents, giving them ideas on what to do, and pro actively managing issues, an approach I rarely see.

Travelling with a family is never easy, our room was well laid out ensuring adequate space for the 4 of us and menu choices catered for all. The hotel has tuk tuks which took us to a turtle sanctuary, thanks Robert a good recommendation, where the children were able to release 7 baby turtles. There are plenty of beaches close by safe for children which is an added bonus. We were not bothered by the construction work, did not impact us as it is well away from main hotel. We did need to call the hotels doctor during our stay, he arrived within 45 minutes and very satisfied with his service.

Over all we felt the meals were very reasonably priced, especially considering what was on offer. The evening cocktails at 6.30 during sunset was a nice touch.

Thank you Jetwing Lighthouse for a fantastic stay

Stayed February 2013, traveled with family
Helpful?
1 Thank Kvanrooyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to write a review on Trip Advisor. As the General Manager here at Jetwing Lighthouse, nothing pleases me more than hearing comments such as yours. Feedback is truly valued here and used to develop ourselves further. I am extremely glad you had a great time at Jetwing Lighthouse, and I am happy the team here was able to match your expectations and cater to your needs. The personnel at a property make a huge difference and we know the importance of training and development to reach higher levels.I am so happy that your children were lucky to release some baby turtles as it doesn’t happened every day.
The food here is something that is complimented by many, and all our chefs put in a huge amount of effort to cater to guests at the highest standard. I will pass your compliments on to them.
We have also made it extremely clear that we do not want any of our guests being disturbed during the process of putting up the new wing of rooms and I’m glad you were not bothered with it..

I do hope you all will come back to this beautiful Island and if so I look forward to seeing you then.

Ayubowan,
Robert Claesson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ringmer
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 23, 2013

The strength of the Lighthouse lies in its staff. In every area all members of staff were friendly,efficient and happy to chat.
Two weeks in an hotel can be a bit of a trial but the Lighthouse has much to offer. Food was excellent as were the venues. Two swimming pools with sunbeds and attentive staff together with the beach area offering a treasure trove of shells and the sight of feeding turtles together with enjoyable walks often with the beach to yourself (except for the occasional dog or cow for company).
There is building work going on but this is well screened and not intrusive and a nearby road, but again not intrusive.
We had an excellent room (419) again admirably served by attentive staff with a huge bed and good bathroom facilities (the clear glass toilet door is a shock). The private balcony has a view to die for, a front row seat for the sunset framed with palm trees. The air conditioning was fully accessible and quiet!.
Prices are very reasonable for an hotel. I even bought a cap to swim in (no hair) for £3! I put everything on the tab (something that I never do) and come pay time you are presented with all your signed bills.
The Tuk-Tuks at the hotel are about 100Lkr (50p) more expensive than others and helpful, just be sure they take you to where you want to go without the detour to a tourist shop or moonstone mine! And watch out for the people in Galle who assure you that they work in the Lighthouse and having recognized you want to help you in some way! we met three with the same chat up line.
A most enjoyable stay. Special thanks to the restaurant manager and staff.
Ayubowan.

Room Tip: I believe all rooms face the sea. 419 was top floor.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 27, 2013
Dear Guest,

Thank you for your wonderful comments on Trip Advisor. As the General Manager here, it is extremely pleasing to hear of such magnificent experiences at Jetwing Lighthouse. Your feedback will go a long way in helping us develop and improve ourselves further, and every piece of feedback we get, both positive and negative are taken in to consideration.

Jetwing Lighthouse being an amazingly designed property with stunning views is only one side of things and we expect our associates to provide the best possible service to all our guests. I am extremely happy to hear that you especially pleased with the restaurant manager and staff.. I will pass your compliments on, and I appreciate and their work.

Thank you again for recommending us highly and we look forward to seeing you back at Jetwing Lighthouse in the future.
Ayubowan,
Robert Claesson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 20, 2013

Jetwing Lighthouse, Galle should be heaven for any traveler ! The Indian ocean view from our room was stunning. king size room with balcony & a huge bathroom. hotel lobby & restaurant have a very good ocean view too. food was awesome. The breakfast and dinner buffet was great and had variety of choices from local Sri Lanka dishes to international. hotel interior is great & very stylish. ( fav shooting spot for Indian movies)
Surely want to come back again!

visited April 2011

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MCh002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this review, February 22, 2013
Dear Guest,

Thank you for taking the time to write a review on Trip Advisor. As the General Manager here at Jetwing Lighthouse, nothing pleases me more than hearing comments such as yours. Feedback is truly valued here and used to develop ourselves further. I am extremely glad you had a great time at Jetwing Lighthouse, and I am happy the team here was able to match your expectations and cater to your needs. The personnel at a property make a huge difference and we know the importance of training and development to reach higher levels.

The food here is something that is complimented by many, and all our chefs put in a huge amount of effort to cater to guests at the highest standard. I will pass your compliments on to them.

I look forward to seeing you again soon.

Ayubowan,

Robert Claesson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jetwing Lighthouse

Property: Jetwing Lighthouse
Address: Dadella, Galle 80000, Sri Lanka
Location: Sri Lanka > Southern Province > Galle District > Galle
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Galle
#3 Family Hotel in Galle
#3 Luxury Hotel in Galle
#3 Spa Hotel in Galle
#5 Romantic Hotel in Galle
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jetwing Lighthouse 5*
Number of rooms: 63
Official Description (provided by the hotel):
An iconic landmark that stands along the Galle coastline, Jetwing Lighthouse blends minimalist elegance with splashes of sophistication set amidst breathtaking ocean views. Designed by famed architect Geoffrey Bawa, this luxurious hotel lets you indulge in the finer things in life as you travel back in time and explore Sri Lanka's colonial past. ... more   less 
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Also Known As:
Jetwing Lighthouse Galle
Jetwing Lighthouse Hotel Galle
Lighthouse Spa

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