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Bentota
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Reviewed January 19, 2020

Very nice location on the beach!! Lovely big pool, with a bar. Nice lunches with different dishes everyday from barbeque. Sometimes activitis around the pool. Nice hotel for both couples and familys. The wineslist in the restaurants could be better.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank lisbeth690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waragodam, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded January 21, 2020


Dear lisbeth690,

l Thank you for your valuable 4 star feedback. Your wonderful feedback suggests you had a comfortable stay with us.

I was delighted to read through your review and to learn that you loved the experience.

We look forward to the pleasure of welcoming you back again.

Kind Regards,
Maxi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

No body bothers when you check in, infact the whole boat transfer thing would better be avoided, there are no smiles, infact a very dull environment.
The staff behaves as of they are doing a favor by being there.
The food is average and because of the crows you cant sit outside and noone cares to clear tables which aggravates the problem
the kids play area is namesake.
the rooms might be on the other end of eating area.
the only thing good is the location of the property with good views of the river and the sea.
It is sad that such a good property is being so badly managed.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank kravller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waragodam, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded January 21, 2020

Thank you for your review on the recent visit. Sadly the points highlighted the team do fall short from time to time and seemingly need this wake up call to improve.

Although not pointed out by you yet as shared by other guests there are many positive points to our property. We apologize for your experience and assure you the points raised will not go unattended. Being in Training you know that various aspects takes some time however we feel our team has the right focus at heart to ensure we deliver the expected stay experience.

We hope you will grant us with a future visit to see the improvements.

Kind Regards,

Maxi Waragoda
waragodama@chr.co.th

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Monti is a really good person & his tours, local knowledge, service & attitude reflect this. He listens to you, gives honest advice and provides options that are tailored to your needs and interests. Thank you so monti for making our travels around your beautiful country the diverse, memorable experience that we wished for.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank davegP5469KH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waragodam, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded January 21, 2020

Dear davegP5469KH,

Thank you for taking the time to share some feedback with us.

Hope to welcome you back in the near future.

Kind Regards,

Maxi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

It is firstly a big joke to be calling it a resort. It should actually be called a glorified lodge with pathetic service and food. We arrived late evening at about 9 pm and no one in the resort seemed to be bothered and disinterested. We had a rice cooker for our 6 month old baby to feed baby food, inspite of explaining our childs special need they refused.We had booked a king size bed. But, so what the receptionist just said not available. We were travelling with a 6month old and 2 year old , but who cares. Tired and hungry we asked for food and the reception staff had no clue as to where to get the food. We went to a restaurant suggested by receptionist and the restaurant refused and directed to another which again kept redirecting. Exhausted we order room service. The food is pathetic and unedible. Had to literally leave it untouched. Asked for milk for my baby. After 2 hours and more than 5 calls received. Request all others to seriously reconsider ur decision to choose this LODGE. I am extremely sorry about choosing this Lodge.

Date of stay: January 2020
Trip type: Traveled with family
Thank AbhishekBardia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
generalm352, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this reviewResponded January 18, 2020

Dear AbhishelBardia,

thank you for your feedback and comments.

We are not allowing heating facilities in the rooms due to security reasons. We explained this a few times.
But we offered alternatives for your family and your baby. Rice is it any restaurant and bar available.

Furthermore you always can chose between our buffet restaurant with daily changing theme nights, our Origin Thai Restaurant Suan Bua or our Seafood and Steak restaurant 360.
Our reception recommended a few options, which I described here as well.

We are always keen to improve our performance, if it is in line with our rules and policies.
If you like to give us any more specific feedback, please contact us through gmccs@chr.co.th.

Best regards. Mario
General Manager

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Reviewed January 17, 2020

This was a very good hotel in all ways apart from the gala dinner.

When we arrived we were told the New Year gala dinner was included in our booking so as we understood it was compulsory. It seems that if you are not on one of the boarding programs you can opt out and at $150 a head this should be made clear.
This is not a New Year party for the guests but more like Centara staff office party of which the guests must pay to be part of. Endless speeches and pats on the back for staff, staff processions and a completely obscure beauty contest in the middle of it. There are so many tables that 90% of people can’t even see what’s going on and really all people want to do is dance into the new year to the exceptionally good band which is impossible with this type of program. At the end I dared to question the bill as I had been told the cost was included and was surrounded by four staff trying to intimidate me into signing that made me do the opposite. Please remember a guest has a right to question their bill, especially after a New Year party!!!
Centara you need to look into this program if you expect people to pay the kind of money you want for this and supply a party for the guests not your staff.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank SaintG3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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