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“The Surf - homely yet professional”
Review of The Surf Hotel

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The Surf Hotel
Ranked #6 of 23 Hotels in Bentota
ColColombo CoColombo Colombo
2 reviews
“The Surf - homely yet professional”
Reviewed June 17, 2014

Last weekend we stayed at "The Surf" for a short vacation - out of the busy schedules.
It was marvelous as all what we got was home-like treatment - every one from top management to the bottom down of the staff - were very friendly, helpful and always checking on our requirements.

It is this type of hospitality a guest always anticipates, welcomes and embraces when they find it.

I highly appreciate the level of service, care and attention they had on every minute detail of our trip, to maximize our happiness ...

When you go there, the only thing that you would lament over is the fact that you have to return home leaving such beautiful surroundings, mouth watering meals,modern comforts and of course - the friendly people you find there. Thanks Mr. Asela and his team - from top to bottom- for your extra efforts to make our stay fabulous.

This was our second visit and no doubt not the last... Keep up the good work..."THE SURF"

  • Stayed June 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Kakanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, July 3, 2014
Dear Guest,

Thank you so very much for recommending The Surf Hotel on TripAdvisor. We really do appreciate the lovely things you have mentioned about our property and the staff.
We always try to give personal attention to all our guests to the best we can. I hope you would return to Bentota area in the near future and have another lovely time with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Colombo, Sri Lanka
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 15, 2014 via mobile

This hotel is a marvel with such a beautiful beach ideal for surfing ,surfers-unfortunately the sea was rough,RED FLAG!!!all room s have a magnificent view of the beach espespecially the ones with a huge balcony with sun loungers and a table for two.the food was excellent.staff was soo cordial and right round spoke good english(pronouced)well. Ms gethanjali the guest relation officer was so cordial friendly and geniunly showed interest in all guest's paying personal attention to them.she wanted to know what are plans for the day was coz she wanted us to see the geoffery bawa estate on elpitiya road bentota.once visited the estate it makes sense all about his work in sri lankan hotel architecture.. however as i continue my review on the surf.....I observed that the GM swinged by occationally to check on every detail and greeted the staff like friends.you will get more than your monies worth.we will surely return.

Stayed June 2014, traveled as a couple
Helpful?
Thank JamesPeiris4X4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, June 22, 2014
Dear James,

Thank you very much for the great review and recommending us on TripAdvisor. I'm pleased to see that all our staff was attentive to your needs and our guest relations manager personally took care of your travel plans. I will make sure to inform my colleagues that their efforts was recognized and appreciated by you. Again, thank you very much for taking time to share your experience and looking forward to seeing you soon here at the Surf hotel.
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Mumbai (Bombay), India
1 review
Reviewed June 13, 2014

The hotel is clean, very friendly staff, always ready to help. The location is excellent with 2 beautiful swimming pools, spa and the beach is just a few feet away. Although we could not swim, just looking at the ocean from our balcony was a delight. The buffet for Breakfast, Lunch and Dinner is awesome. Excellent service and always smiling staff. I would reccomend this to anyone who wants to just relax and have an enjoyable time.

Room Tip: The deluxe Balcony rooms are a treat as they over look the long beautiful pool and the Ocean is just...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Berty-Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, June 22, 2014
Dear Berty,

It is a great pleasure to see that your visit to the Surf was a nice and relaxing one. The ocean was little bit rough these days due to the bad weather, but it appears that you made the most out of the two swimming pools and other facilities here at our location. Please feel free to let us know if you need any assistance with your future reservations and we would love to see you back here with us.
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Colombo, Sri Lanka
Level Contributor
11 reviews
6 hotel reviews
Reviewed June 13, 2014

M family stayed at the Surf for a day and it was a pleasant stay. They are blessed with a wonderful location, with the sea view from all rooms and a lovely stretch of the beach along the front of the hotel.
The staff were friendly and helpful, the rooms were nice with a peaceful atmosphere. The hotel has two pools so its not over-crowded and you can enjoy your peace and quiet. It is definitely a lovely option to relax. And in general everything was clean and tidy which made the stay pleasant.
The food however was not that great. Breakfast spread was good with a lot of options but the lunch and dinner buffets were nothing great. This is one aspect that really should improve to make this an even better place.

Room Tip: Groudfloor rooms give you easy access to the beach and the view is pretty
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nipuni f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, June 22, 2014
Dear Nipuni,

Thank you very much for sharing your experience about the Surf hotel on TripAdvisor. We are happy to see that you did have a nice time while staying with us. I will make sure to share you ideas with our Chef regarding the lunch and dinner buffets. Again, thank you very much for the lovely comments and hope to see you back here soon.
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Cherkassy, Cherkas'ka Oblast', Ukraine
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 10, 2014

We had a long trip from Sigiriya to Bentota and we arrived to hotel very late (about 10PM). Our room was booked deluxe- triple on the ground floor, but receptionist told me that they didn't have this one. We got room on the second floor and were very happy, cos were travelling with 5-years son and we worried about pool nearby. Next day receptionist offered to move to another room which we booked, but we refused - cos second floor was much better for us. Everything was great - meal, beach, staff, facilities

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
Thank Vitaliy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, June 13, 2014
Dear Vitaliy,

Thank you very much for recommending our hotel on TripAdvisor. It's a pleasure to see that our staff came up with an alternate for your ground floor room request which worked out better for you. We do have deluxe category rooms on both ground and first floor. Depending on customer preference, sometimes the rooms with shaded large balconies on first floor are better than the swim up deluxe rooms on the ground floor. Once again, thank you very much for staying with us and please feel free to contact us with your future reservations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
Reviewed June 9, 2014

We have traveled a lot around Srilanka and cleanliness in not a priority in most hotels. But this hotel is very clean and very well maintained. Staff is extremely nice too. They personally check on the guests and see if they are happy or if you need anything. I stayed as a family (with my wife and son) in a deluxe room on the 2nd floor.(room No 245)
Especially I would like to thank Mr. Pathum and the lady (can’t remember her name) who took care of our every need and would be always assist us with a friendly smile. And at the same time I must say that I’m not satisfied about the restaurant manager.
I would definitely recommend this hotel anytime, and hope to come again in near future.
Again best regards to Mr. Pathum and the lady (I’m So Sorry I can’t remember her name) for their best service.

Mithila udara Maheepala
Peoples Bank

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Udaram6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, June 12, 2014
Dear Udara,

Thank you very much for the lovely comment you have made about us.
I will make sure to inform Pathum and Geethanjaly how much you have appreciated the service they provided. At the same time, I would like to apologize for any issues with service by any other staff member. If possible, could you please let me know more information about this at eam@surf-bentota.net for me to correct any lapses or gaps in service we provide.
Again, we are very happy that overall experience you had at The Surf was a wonderful one and looking forward to seeing you back here in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 31, 2014

truly amazing i must say, stayed as a family in a deluxe room on the ground floor in front of the huge swimming pool. i must say they have 2 large pools , an amazing spa service,free WiFi, neat and spacious rooms , easy access to the clean and safe beach. However the food options were not so good, breakfast was a decent spread, but lunch and dinner options were okeyish. they need to improvise on food , also the staff at the restaurant would remind us the closing time of the restaurant as soon as we stepped in for dinner... which was very annoying. we have paid a good price to stay at this hotel and would not like to be hurried into everything .
the easy access to the beach made the vacation more wonderful.
we would like to thank Mr. Partuim who took care of our every need and would be always assist us with a friendly smile.
would definitely recommend this hotel anytime. Also we would like to see Mr Lee who replies to every review of the hotel. it would be nice if he comes around to meet the guest personally.

Room Tip: rooms on the ground floor near the pools .
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nisha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee W, Manager at The Surf Hotel, responded to this review, June 4, 2014
Dear Nisha & Sukesh,

It is truly wonderful to hear that you had a great stay with us and enjoyed the facilities we had to offer. I will inform Pathum that you very much appreciated the service given by him. I do apologize for not being there to speak to you personally as I was out of the hotel during the 3 days you were with us. However, I'm happy that our staff has taken care of you very well.
I will make sure to speak with our Chef about the suggestion you have made about the lunch and dinner service. Also, we sincerely apologize about any inconvenience you had to endure because of restaurant staff. We will definitely attend to that matter to avoid such happenings in the future. Please feel free to share any other suggestions or ideas you may have and you can contact me directly at eam@surf-bentota.net. Thank you and hope we would see you again soon here at the Surf.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Surf Hotel

Property: The Surf Hotel
Address: Beach Road, Bentota, Bentota 80500, Sri Lanka (Formerly Lihiniya Surf Hotel)
Location: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Bentota
#5 Spa Hotel in Bentota
#6 Family Hotel in Bentota
#6 On the Beach Hotel in Bentota
#9 Romantic Hotel in Bentota
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Surf Hotel 4*
Number of rooms: 95
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Also Known As:
The Surf Bentota Hotel Bentota
Lihiniya Surf Bentota
Hotel Lihiniya Surf
Lihiniya Surf Hotel

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