Please, please, please do yourself a favour & avoid this hotel like THE PLAGUE!!! My fiance & I booked with Mercury Direct to stay for 18 nights here in January 08 & jetted off thinking we were in for a relaxing time - how wrong we were!
Before you think I'm one of those people who complain about everything, read down to the end - I'm not & I've never given a hotel a bad review in 25 years of travelling, or ever been moved to another hotel in all my years travelling worldwide! If that doesn't convince you, then maybe the fact that five different couples moved to different hotels in the four days we lasted there might!
First of all, you have a three-hour horror ride down the coast, after landing in Columbo - this is after the 14 hour flights!
We arrived into a shabby courtyard & had to wait for our room to be made available. When we got into the room, I was appalled by the state of the bathroom - it was like a throwback to a 1970's horror film! The shower was so old fashioned & the staff really don't understand the term "clean" - the mould that was growing out of the shower had been there for ages!
The bed was hard & uncomfortable, the pillows were like bullets (my fiance ended up using her jacket as a pillow) & the towels provided were so old, tatty & grey that we refused to use them!
If you're not put off yet, then the best is yet to come! Mention has been made in other reviews of the train line - something the idiots at Mercury Direct fail to mention at all in their brochure!
The train line runs alongside the whole hotel & is less then 70 feet from most room doors - it is the coastal main-line & commuter, freight & transport trains run from 4am until midnight!
The noise is ridiculous (unless you can sleep like the dead!) & as there is a level crossing just up the road, they love to sound the warning horns as they pass the hotel.
I could go on & on about this hotel - the food that the flies get first go with, the chipped plates & crockery, having to ask for a cup of coffee three times in the morning before one arrives, the way they make you feel as though you're sponging when you ask for drinks (even though you're on all-inclusive), the broken sun loungers, the non existant shops, disco & other facilities that the liars that are Mercury direct say are available.
Trust me, there are so many better places in Sri Lanka to go to than this hovel. Most of the staff do try & I know that this area was badly hit by the Tsunami, but the hotel is so shabby & run down, that you feel like nothing's been done to put the damage right.
As for the public toilets just behind reception, well I wouldn't let my dog go in there.
If I could've given this a minus rating I would have done! We lasted for three days in the hotel, before my partner couldn't stand it anymore! We had the Mercury direct local rep sort out a move to the nearby Palms Hotel in Beruwala, which is absolutely lovely & we throughly enjoyed the rest of our stay in Sri Lanka.
PLEASE, PLEASE DON'T BOOK THIS HORRIBLE HOTEL UNLESS YOU'RE IMMUNE TO NOISE & CAN STAND SHODDY SERVICE & TERRIBLE, RUN-DOWN FACILITIES!
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- Also Known As:
- The Surf Bentota Hotel Bentota
- Lihiniya Surf Bentota
- Hotel Lihiniya Surf
- Lihiniya Surf Hotel