I visited Sri Lanka for the 1st time in April 2011 and booked into The Surf for 3 nights after arriving in Bentota and checking out other local hotels. I travel a lot and couldn't believe that they asked me to pre-pay for the 3 nights (US$140 per night) which I reluctantly did using my credit card.
Unfortunately I had to depart after one night due to a personal issue back home and the hotel refused to refund me in cash for the 2nd and 3rd night and promised to refund directly on my credit card within 3-4 days. Two and a half months later I'm still waiting and despite many calls and promises, nothing has eventuated.
It's extremely sad when hotels choose to treat valuable customers like this, knowing full well potential customers will seek reviews on forums such as Tripadvisor especially considering the hotel has a lot going for it in terms of location.
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- Also Known As:
- The Surf Bentota Hotel Bentota
- Lihiniya Surf Bentota
- Hotel Lihiniya Surf
- Lihiniya Surf Hotel