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“Wonderful Villa & Staff”

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AVANI Bentota Resort & Spa
Ranked #5 of 21 Hotels in Bentota
USA
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Wonderful Villa & Staff”
5 of 5 bubbles Reviewed January 3, 2014 via mobile

Our family of three (one being a toddler) enjoyed our stay at Avani very much. We were over at Vivanta and wanted to extend our stay, but they were fully booked.

My husband went to talk with a representative at Avani to see if they had any availability and to see the rooms. Sumal showed him a one bedroom suite, which I would call a villa, which was available, and for a lesser price than the deluxe room we had at Vivanta. My husband booked for one night and the next day, we made the switch.

The suite was detached from the main hotel building, nestled near the pool and had beach access. It had a spacious living/dining room, a very large bedroom and enormous bathroom with a jacuzzi bathtub and separate shower. The baby crib was already set up when we walked in. The decor inside was modern, clean and inviting. There was a private patio with wooden chaise lounges. Wifi was also complimentary.

Sumal greeted us upon our arrival in the lobby and took us immediately to the suite so that I could see it for the first time. He then checked us in from the suite, we didn't have to go back to the front desk. There was a complimentary bottle of sparkling wine and chocolates in the suite. We also had our own security guard dedicated to our suite 24/7. Not that this was necessary; we have felt safe during our entire time in Sri Lanka.

The service we received right from the beginning of our stay was exceptional. We decided to extend our stay, and the manager, Tissa, immediately sent over a fruit basket full of delicious fruit. On the second day we received a basket of different bananas from the island.

The resort has a tranquil feel to it. There is a lot of green, open spaces. There are 2 pools and 1 kiddie pool, as well as beach access, which I mentioned earlier. While the amenities are nice, it was our villa and the friendly hospitality of the staff that made our stay so enjoyable. I would definitely stay at this resort again and would recommend it to family and friends.

Stayed December 2013
Helpful?
Thank Lexo467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
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Bucharest, Romania
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 30, 2013

We came back to avani bentota after one year . The property is as nice and the set up beautiful . Sadly the services quality felt deteriorating while they were not really highest class last year either. We have been welcome by a very nice young lady and even though she was professional and willing to help , the resort did not have our note from the time of booking re our wish to book us ground floor . We booked with the company directly in Colombo , they promised us to book us ground floor,but they obviously just promised without doing much more. They did not seem to have been attentive enough to communicate clearly with the staff in Bentota .
We got the 2 rooms we booked on first floor but sadly one was badly smelling smoke of cigarettes. Anyway the nice young lady tried her best to help us but she could not manage better than only one room ground floor out of the two ,we booked. So we gave up to our wish to gave 2 rooms near each other.
The staff at the restaurant need significant education on how to service in a restaurant. One example - we order one bottle of water once , at dinner and the waiter said yes and just sat down at another table joining friends for dinner.... My husband had to go there and push this guy so we get our water bottle.
The quality if food is not great . We have been in quite a few places in Sri Lanka , we have experienced much better.
There was work carried out near our room and on a Sunday afternoon just days before Christmas people were working with drilling machine...
At aprox 200 eur per night during Xmas time , dear Mr manager at Bentota resort I think you need to seriously reconsider if you want to sell the concept of deluxe tourism.
...As well as renovating a bit as the bathroom smells and start showing the mould ...
We did come back second time , but it will not be the third .
It is such a pity fort he great location and beach you have there.
Definitely too high high prices and ranking but in reality one do not get the service accordingly.

Room Tip: If you still want to give it a try , ground floor ,south ,near the pool where you can swim.just a f...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanaGDhaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

The high praise for Avani Bentota is very well deserved. The welcome was great and all the staff were extremely helpful and sincere. Location is very good - right on a gorgeous beach (which is far nicer than the beach in Hikkaduwa). Room was a fantastic size with a very spacious balcony overlooking one of the pools. Shame we couldn't have stayed longer!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
143 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed December 25, 2013

I am an avid sightseer. It drives anyone I travel with for recreation mad; leaving at eight am to beat the crowds, and arriving back at eight pm. And I also travel a lot for business. So enjoying a hotel for the location or facilities is not something I am really used to. But the AVANI Bentota was my first taste of luxury beach holiday, and I enjoyed it.

The AVANI was typical Sri Lankan, insofar as the staff are very attentive, take time to speak to their guests and seem genuinely interested. Being a Buddhist country means it is fairly safe and secure.

It has to be said that guests must understand they are not in Anglo-Saxon territory, so don't expect immediate attention when it comes to ordering drinks. And a 'beach BBQ' got postponed twice:- the second time for no apparent reason and with no notice. But the staff are closer to catering for Western Tourists than some other Sri Lankan hotels.

There is a nice garden just set back from the beach giving some privacy. And the beach is close to idyllic, but not too crowded. Local touts will ask you your name and say 'hi' once, but will leave you alone. They offer paragliding etc., but it would be nice to have the hotel 'officially' arrange that rather than entrusting a random dude with your money.

The buffet was well-cooked and cleaner-looking than some other hotels. Good by western standards, but in-line with other top-end hotels. I also got a little bored after three nights.

Overall, definitely four stars. What stops it getting five? Loud hoots from diesel trains every half hour. Like all the South Eastern coast, a train track runs almost parallel with the beach, and there is a level crossing just behind this hotel. You get used to it, and I daresay it is essential infrastructure for any country. But just so you know. The spa was also a bit 'basic' for the price.

So in conclusion, a good break from cheap sightseeing and business hotels.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fresh1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLML, Manager at AVANI Bentota Resort & Spa, responded to this review, January 8, 2014
Dear Guest,

Thank you so much for the time taken to leave us your thoughts and some wonderful words of encouragement towards our efforts to give you a satisfying stay. We do apologize for the unavoidable disturbance with the noise from the railway however we have also taken note regarding your comments about our Spa facility and also have addressed to our chefs to be more themed and have a cycle not less than 10 nights.

Please accept our apology for cancelling the Sea food BBQ for unavoidable reasons on the second day and our Food & Beverage Manager has already started on skills training sessions for the bar staff with help from our training department.

Rest assured that your comments have guided us to take corrective actions were required while enabling us to make every endeavor to do our best and exceed expectations in trying to give our guests a memorable stay that they could write home about.

Once again please accept our sincere gratitude and hoping to be of service again to you at AVANI Bentota in the future.

Yours sincerely,

Roshan Adihetty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
County Tipperary, Ireland
Level Contributor
210 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed December 23, 2013 via mobile

The hotel is situated on the beach adjacent to bentota railway station which the hotel helps to upkeep and its therefore no surprise that its the cleanest and smartest station on the network. We used the station a lot as we found the trains useful and inexpensive. There are direct trains to Hikkaduwa,  mirissa,  galle, unawatuna colombo and even Kandy   We had a superior  room on the 2nd floor overlooking the pool and the beach.  the double bed was huge and both parents and both children could have fitted in, however we had a single bed in the room too so our eldest used that and our infant cuddled up to us! The room had a big flat screen tv with free movies which kept the kids entertained in the evening. The room had a useful fridge and tea and coffee making facilities. There was s balcony outside with comfortable chairs which we enjoyed using when taking tea. It was kiddie safe too. The bathroom was fab and we liked the huge shower which had both a power shower and a tropical rain shower head. Plenty of towels and also bathrobes too. The room was always impeccably clean and turned down every evening when the tea and coffee was replenished if necessary. We used breeze restaurant for some nights. The food was varied and quite good with show cooking. There was always plenty of western and asian food on offer. Dinner was a buffet at 2500 rupees although we were always given an offer voucher that gave 20% off. Breakfast was at the same restaurant and was really good. We thought the staff at Breeze were excellent.   The hotel pools were very nice and our children loved them. The beach was golden sand and beautiful,  in fact we preferred the beach here to anywhere else we had seen in sri lanka.  Theres also an a la carte restaurant and a pool bar. The gym was great with modern equipment and was always clean and nice and cool with fresh water fountain it wasn't huge but was enough for me and I'm a qualified gym instructor! There's a spa here too with very good prices although we didn't get around to trying it. Wifi is free, relatively fast and we had no issue with it..mindyou we have very modern smartphones that help. I think we lost wifi once for an hour in a thunderstorm so no complaints from us! The staff were sincere and friendly and helpful. We were blown away by their kindness and their sincere affection towards our children. The front desk staff were a credit to serendip leisure and everyone from the marketing man to the bellboy wouldn't be out of place in a top european hotel-they were really very good indeed.   In short we loved the hotel. It wasn't cheap but overall I think the price was justified. The drinks were a little expensive and I Think the hotel would probably raise far more revenue if say lion beer was at 200 and not 375, fanta at 150 and not 215 etc with the extra costs necessary to subsidise this added to optional luxury services such as those offered in the spa as those prices are, perhaps, in our view, too cheap. We stayed in 3 hotels in sri lanka and the avani bentota was by far the best. When we return to sri lanka we will stay here without question. A sincere thankyou to all the staff at the hotel. We are missing you all already!  

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank munster4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 20, 2013 via mobile

Lovely hotel and beautifully designed. Really nice pool decks with good service. Ate at the pool bar and we both had wraps with chips which were really nice. The breakfast is also good but very open so extremely humid.

Our room was fantastic with a HUGE bed and nicely laid out with a good sized balcony. Can highly recommend Lucky (beach boy/tuk tuk driver) very friendly and will drive you around very safely as well as recommend good places to eat. See my reviews on Waterside restaurant and Amal restaurant. He also organized a boat trip, temple tour and SUP'ing at Water Sports which was good fun.

Avani is great!

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Peter_R_O_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 19, 2013

Have just returned home from a fantastic stay at the Avani Bentota. The hotel was wonderful. We received first class service from friendly and helpful staff. The staff were very professional with a special mention to SUMAL who went that extra mile with nothing being too much trouble - an asset to the Avani hotel. We will definitely return to the Avani in 2014. Andrew and Marie Borthwick - England

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AVANI Bentota Resort & Spa

Property: AVANI Bentota Resort & Spa
Address: Bentota, Bentota 80500, Sri Lanka (Formerly Hotel Serendib)
Location: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Bentota
#4 Luxury Hotel in Bentota
#5 On the Beach Hotel in Bentota
#7 Romantic Hotel in Bentota
Price Range (Based on Average Rates): $$
Hotel Class:5 star — AVANI Bentota Resort & Spa 5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Avani Bentota Resort And Spa
Avani Bentota Hotel Bentota
Serendib Hotel Bentota

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