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“Enjoyable Stay”

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Bentota Beach by Cinnamon
Ranked #7 of 25 Hotels in Bentota
Reviewed July 8, 2014

I just returned after being at firstly Cinnamon bey and BBH, the room at BBH was comfortable, (401) but could do with some re furbishment, but the service of the staff was excellent, the food didn't have half the spread at Bey, but was delicious and enjoyed all meals, was sad to leave.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank DruviDeSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 23, 2014

Thank you for your review as we always appreciate feedback from our guests as this helps us to improve our service.
We hope you will give us another chance to impress you with the excellent service we do provide.

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529 - 535 of 1,455 reviews

Reviewed July 6, 2014

The humidity corrodes everything. The never ending need to replace and repair is being passed by the equatorially humid Indian Ocean air. It's nearly clean, but always sticky. If your looking for service, it's limited. Great pool, pool bar won't step out to serve you at the pool side. It's off season, there's not much to do except watch the chip monks and monitor lizards, so why not serve? Earn more rupees to help repair the decaying stickiness?
If you want cash, it's a long walk into town, passed some of the areas innumerable friendlys, that persist in befriending and making each walk an annoyance, ending in perpetual, "please leave us alone". My rudeness reaches new levels here. Please ask a bank to give you a rental for a cash machine on site. I want cash to pay for your services, again I'm trying to spend money to help you improve revenues, to help renovate this Indian Ocean rotting away.
It's ok!

Stayed: July 2014, traveled as a couple
Thank dsnelson14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 23, 2014

Thank you for the feedback regarding your recent stay.
We sincerely apologize for the inconvenience this caused you.
We strive to exceed expectations and the Food & Beverage department have been notified to prevent this from future happenings.
I appreciate you bringing this to our attention.
We would love to have another chance to provide you with a better experience at our hotel, the next time you're in Sri Lanka.

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Reviewed July 1, 2014

the location of hotel is good , the garden area is very nice , the pool is great and the beach is ok. the food at restaurant was great and delicious. but the rooms need renovations. the staffs were helpful and polite. watersports has discount if stay at hotel. maybe look for another option in bentota next time.

  • Stayed: June 2014, traveled with family
    • Value
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1  Thank xxanty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 9, 2014

Thank you for taking the time to review your stay at Bentota Beach Hotel on Trip Advisor.
Your constructive feedback on rooms has been taken very positively and we will review with the team concerned how we can improve in the future.
We look forward to having you stay with us again.

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Reviewed June 29, 2014

Hi,

Myself and my relatives from overseas stayed at BBH on 27th June for one night and we were quite disapointed with the outcome of the hotel being categorized as 4 star property. The Hotel definitely needs a thorough refurbishments and a face lift as the rooms, corridors ,toilets , restaurant etc needs to have the appearance of a 4 star standard hotel. The food was definitely the best and of good quality. The landscape is beautiful and as such its such a pity that the hotel has such low quality outlook. There is no shower cubical in the toilets and the entire toilet gets wet when you have a shower.
The reception staff need to be better trained. our check in took ages and it took almost half hour for the bags to be brought up to the reception from the porch where we unloaded the bags.
Thank you.

Menaka De Alwis.

  • Stayed: June 2014, traveled with family
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1  Thank MenakaDeAlwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 9, 2014

Thank you for taking the time to provide a comprehensive review on your stay at Bentota Beach Hotel.
We regret to note that we have failed to have reached your expectations with regards to certain aspects of your stay with us.
Your comments have been noted very carefully and we would like to ensure you that we could take necessary action where appropriate for improvement.
Please do accept our sincere apologies for any inconvenience caused to you during your stay.

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Reviewed June 26, 2014 via mobile

Best resort. .. very big resort, nice beach view, restorent was nice.. with quality and teasty food.... and staff was very friendly. .. in front office ladys was very pretty with srilankan traditional wears.. there very buetyfull and friendly. ... totaly I enjoyed very much...

Stayed: June 2014, traveled with friends
Thank naveenThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 9, 2014

Thank you for your feedback on Tripadvisor.
Every positive feedback motivates us more to provide an excellent service to make our guests feel comfortable and welcome.
Looking forward to welcoming you in the near future to make your next visit unforgettable again.

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Reviewed June 24, 2014

Staying at Bentota Resort wasn't just to enjoy the luxuries of place..but to live amidst the beautiful architecture...place so well designed and equally well preserved....each space speaks for itself....it was an like devouring over the finest pleasures of the world....the resort is very well located being right next to the Bentota River, turning around towards the sea....coming to the hospitality part...the staff is very warm...rooms very clean....being right on the beach it has its charm....one could straight jump into the pool once out of sea and relax...food was awesome and very reasonably priced...one never felt the pinch in the pocket....doubt if I will choose another place over Bentota Resort if I'm there ever again...

Room Tip: Choose the room from 11 onwards to be able to stay on the beach facing.....ground floor is the best...
  • Stayed: June 2014, traveled with family
    • Value
    • Location
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3  Thank Tarun W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 9, 2014

Thank you for your loyalty towards Bentota Beach Hotel and for sharing your wonderful vacation experience.
We are very happy to read that you had fabulous vacation experience and truly enjoyed the upscale food & beverage offerings, rooms as well the amazing location of the resort.
Please be assured that your feedback has been shared with the entire team.
Once again, thank you for your kind remarks and we look forward to your next visit!

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Reviewed June 18, 2014

I stayed at the Bentota Beach Hotel for 2 nights, 3 days in June 2014. we were a group of 4 girls and we fell in love with the place from the word go! It's a beautiful property, with so much to do. Everything is so perfect, the rooms, the beach, the food, the staff. They have a perfect spa and a private beach for you to relax, and some great adventure sports and water activities (we tried the jetskii and the boat safari into the mangroves). We saw some monitor lizards and baby alligators on the way.
I would like to mention that their buffet spreads were great, good on taste and variety. The staff was more than helpful, and the best part was, we went during off-season, so we got a great bargain on room rates. I would definitely recommend both Bentota and the Bentota Beach Hotel to anyone who is looking for a holiday at a place that is not over-crowded and offers great hospitality.

Room Tip: Opt for the rooms near the reception area, on the first floor, for a good view.
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chayanika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded July 9, 2014

We are truly excited to know that you had a great vacation while enjoying the beautiful surroundings, delicious food & beverage offerings and great service provided by our dedicated associates.
Be assured that we will share your excellent comments with all our colleagues and they will most certainly be proud to know that they were able to make this stay extra special for you.
Once again, thank you very much for your preference and we hope we will be able to welcome you back in the very near future.

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Additional Information about Bentota Beach by Cinnamon

Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Phone Number:
Location: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Bentota
#7 Spa Hotel in Bentota
#7 On the Beach Hotel in Bentota
Price Range: $195 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
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Also Known As:
Bentota Beach Hotel Sri Lanka

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