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“Très bonne restauration en buffet”

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Bentota Beach by Cinnamon
Ranked #7 of 26 Hotels in Bentota
Reviewed December 21, 2013

We stay many time in this hotel for our saturday and sunday mel its a vry nice place with very good buffet meal with music and songs.
Buffet stay near the pool and we have a nice view to it all is very good and service people very clever
Thanks
Dr. RICHARD

Room Tip: We don't no for the rooms we go only for eating at the lunch buffet
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  • Stayed: December 2013, traveled as a couple
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Thank Edouard_WB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 23, 2013

It is a pleasure to note that you enjoyed your stay whilst with us. Thank you once again for your amazing compliments and we look forward to having you back with us for a wonderful stay or a delicious meal at Bentota Beach Hotel.
Very best compliments of the season!

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615 - 621 of 1,461 reviews

Reviewed December 21, 2013

We booked here after a very busy few days touring around this lovely island. It was intended to be a relaxing time. What is not clear until you arrive is that this hotel is now focused on the "all inclusive" groups. It was full of either locals or Russians, most with lots of young children. That means it is often extremely noisy and busy. This is especially true in the main buffet style restaurant where it was often bedlam. So it depends on what you want. It wasn't what we wanted. Some good and some bad points about the hotel:
-The staff were really friendly and helpful and tipping R100 each time helps
-The grounds were enormous and next to the beach so during the day you could escape a bit
- the buffet has a lot of choice of good food. The peacock restaurant was excellent and good value to us Brits
- the main areas of the hotel were comfortable
- they had some form of entertainment in the bar most evenings. Aimed at the main clientele there was often singing in Russian. Not sure that the singers would have got far on X factor though
Now for the not so good:
- we had a bad experience when we arrived. The hotel had mixed our booking both on days of stay and the level of room. The lady on reception was not helpful at all and her face told her thoughts. That said after speaking to our agent the booking was corrected the following day and we got our correct rooms
- there is lots to do like archery but the equipment was well past it's best
- the rooms were an ok (we booked deluxe) size but very tired
- the bathroom shower was very mildewed and needed bleach and a proper clean.
- check the mattresses. The single bed we saw removed from our room from a previous guest was disgusting and stained badly. Our double was fine
- the towels were extremely old
- the restaurant was more like a school canteen with the level of noise and number of people

So this place didn't really suit what we were looking for but if you are Russian or Sri Lankan and have a lot of family I'm sure you will like it fine.

Room Tip: Check the mattress. The music from the bar is loud until 11.30 ish so if you want quiet avoid the fi...
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  • Stayed: December 2013, traveled with family
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Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 23, 2013

We thank you for posting your review on Trip Advisor following your stay with us.
First and foremost, please accept our sincere apologies for the disappointing experience during your stay with us. We are constantly reviewing our standards and always endeavor to improve our service offerings. Your constructive feedback is therefore deeply valued by us and will certainly be looked in to as areas where we could better our quality standards.
Thank you for taking time to write to us and we certainly hope to have you with us again.

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Reviewed December 20, 2013

I stayed there for one night with family during a company trip. It was a nice experience. We had a ground floor room which is very comfortable. I have been there previously too. The food is awesome and the staff has arrange a boat ride too for us.

  • Stayed: July 2013, traveled with family
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1  Thank mahesh9910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 23, 2013

We are pleased you had a good experience, while your stay at Bentota Beach Hotel, and were able to enjoy our facilities and services.
Thank you for recommending us on your review, and we hope to see you again when your travels bring you down south.
Very best compliments of the season!

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Reviewed December 20, 2013

We hosted a wedding function at BBH.The catering department and the head chef did a magnificent job and a wonderful spread. They took pride in their presentation. WE felt the staff were friendly and always willing to oblige. Our guests enjoyed staying at the hotel. too as it has the advantage of having the beach and the lagoon(for watersports) and the pools ofcourse.

  • Stayed: November 2013, traveled with family
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1  Thank nazneen_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 23, 2013

We are truly delighted to know that you enjoyed your stay with us and our warm hospitality.
We have shared your compliments with the entire team especially the Chef and his team and this will go a long way in motivating them in their tasks. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

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Reviewed December 16, 2013

Im writing this review in the hotel, The hotel is a solid 4 in my opinion, the hotel itself is a bit outdated, with actual keys for the room and a layout that yells, "many expansions"

We walked in to the hotel in a middle of a long weekend, merging the full-moon "dry" day with the previous weekend. The lunch buffet was decent and worth the price, Staff are courteous and helpful, and the location of the hotel near a river and the sea is wonderful. If the hotel is full expect a number of families. Kids were running around the whole time, and when we tried to nap, you could only hear them running around.

I would recommend the hotel but only if you want to relax or want space for your kids.it is a rather spacious property. However if you are looking for a couples vacation, look elsewhere.

  • Stayed: December 2013, traveled as a couple
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2  Thank raraa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 23, 2013

Thank you for your feedback on Trip Advisor following your stay with us.
We were glad to read that you have found the food on offer, the location of the hotel and the services from our associates to your liking.
We look forward to seeing you many more times at Bentota Beach Hotel and hope that you will not miss to contact us directly for any matters where we could be of any assistance while you reserve your next stay with us.
Warmest greetings of the Season.

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Reviewed December 10, 2013

We booked a holiday with our agent with kuoni, We decided to have 4 days by the beach, after visiting that beautiful island .We enjoyed our stay , you could not fault the food and the service,you could find any type for every taste.
Our room was ok. But the bathroom was not clean ,and unfortunately our last night was spoilt by a group of Russian guests holding a rave party in the hotel grounds. The volume of the music was so loud that it was impossible to sleep. We do not consider this to be acceptable behaviour in a hotel of that standing...the Russian guests should have been told to behave in a more considerate manner.

Room Tip: Ground floor
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  • Stayed: December 2013, traveled as a couple
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1  Thank 335michel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 16, 2013

Thank you for your feedback via Trip Advisor.
We are pleased to read your appreciative review about food and the service at Bentota Beach Hotel.
We will certainly look at the bathroom cleanliness and get it right immediately. Any in house or outside party will stop at 12 midnight considering the disturbances cause to other guests in the hotel. This will be firmly monitored in future.
Many thanks once again for your constructive feedback.

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Reviewed December 9, 2013

Went with friends. Really nice place to chill and enjoy. Food is good. Staff and service was excellent. Try the water sports, bit expensive but enjoyable Both the pool and beach are peaceful. Will definitely recommend.

  • Stayed: March 2013, traveled with friends
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Thank Naweed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded December 10, 2013

We are delighted to read your comments with our ability in turning your moments of truths to lasting memories.
It was an absolute pleasure having you stay with us and look forward for your next visit in the near future!

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Additional Information about Bentota Beach by Cinnamon

Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Location: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Best Value Hotel in Bentota
#6 Luxury Hotel in Bentota
#7 Spa Hotel in Bentota
#7 On the Beach Hotel in Bentota
Price Range: $1 - $2 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
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Also Known As:
Bentota Beach Hotel Sri Lanka

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