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Bentota Beach by Cinnamon
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Reviews (1,465)
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All reviewsbentota beachwater sportssri lankathe rivera la carte restaurantjet skiswimming poolsuperior roomplenty of sunbedsnice poolturtle hatcherybeautiful beachgeoffrey bawaindian oceancurriesbreakfast and dinnertuk tuk
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633 - 638 of 1,465 reviews
Reviewed November 10, 2013

We were a group of 11 with 4 teenagers occupying 5 rooms. Firstly, we were all relocated from the sister property Cinnamon Bey Beriwalla to this one at the last minute. That was stressful. They offered dinner on the house for the two days of stay as compensation - pityful!
Even though one of the room was upgraded to a suite, the Shower area in the bathroom is literally 2 feet by 2 feet. You need to Squeeze and maneuver your self to close the door!!
The SPA experience was the crappiest in my life. As soon as the massage started there was loud music out side and some kind of party with screaming mike announcements started (at 11:30 AM by the way!!) Upon my protest, they removed a 50% off the charge.
Oh yes the blinds in the suite do not shut out the light from outside well enough, so budget for 5:30 Am rise and shine sunshine!!
The rest of the property is nice and the beach is clean!!

  • Stayed: November 2013, traveled with family
    • Value
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Thank raghu64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded November 13, 2013

Thank you for sharing your review on TripAdvisor following your recent stay with us. Constructive criticism is always appreciated as it helps us to better our product and service offerings,
So we thank you sincerely for sharing your honest feedback which is deemed invaluable to us,which will certainly be considered as areas of improvement.
Whilst thanking you for sharing your feedback with us, we certainly hope to have the privilege of welcoming you back at our resort for a more memorable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

Having stayed at this hotel a number of times when I have visited Sri Lanka previously, I decided that whilst there this time I had to at least pay them a visit. So Lunch it was, and may I say I wasn't disappointed, a weekday and the food on offer was glorious !! an exceptional display although we were pretty late dining, and the tastes were fantastic. The restaurant has had some refurbishment and the new layout for the buffet was pretty impressive.
I would recommend you pay this place a visit to dine there even if you are only passing through as the hospitality and staff are so warm and welcoming.
Many thanks

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
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Thank Carol210660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded November 13, 2013

Thank you for sharing your feedback following your very short visit to Bentota Beach Hotel. We are indeed pleased to know that you enjoyed your meal and were happy with the changers that have been donewith the new buffet layout. I also take this opportunity to thank you for showing your appreciation towards the hospitality that was offered to you on all your visits to Bentoat Beach hotel.
Looking forward to serving you better on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

See sunrise on Bentota river and sun-set at the exclusive beach.
There are two Pools, one outdoor and one indoor.
The buffet spreads cover Sri Lankan ethnic dishes like Hopper,Indian Dishes, European dishes, cold cuts, even Turkish dishes. A gourmet delight.
Water sports on Bentota river, having depth of 4 feet at the pier is thrilling for all ages.
You need a day to cover the hotel only.

Room Tip: There are sea-side rooms and river-side rooms. River-side rooms are better and quiter, but view from sea-side rooms are better.
  • Stayed: October 2013, traveled with family
    • Value
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    • Service
1  Thank Shyamaladv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this reviewResponded November 13, 2013

Thank you for your feedback following your recent stay at Bentota Beach Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments about the food were passed on to our Executive chef and his team.

Whilst thanking you once again for sharing your positive feedback we eagerly look forward to having you with us on your next visit to Sri Lanka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013 via mobile

Beautiful setting, with the hotel bang on the beach !
Very well appointed rooms and great service with friendly staff as well
The amenities are great especially for the kids with the pool and all !
All in all, a wonderful experience at Bentota!!

  • Stayed: November 2013
    • Value
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    • Rooms
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    • Service
1  Thank RDamle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded November 9, 2013

Thank you for your excellent feedback regarding your stay at Bentota Beach Hotel. We are truly delighted to know that you have enjoyed your stay together with our warm hospitality. We will certainly share your feedback among rest of the team mates in the hotel. We look forward to have you with us again that we will guarantee an experience even more memorable.

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Reviewed November 5, 2013

The most impressive thing about this hotel are the vast greens just outside our room. They extend till the sea and the scenario is awesome! Great food, lots of diverse choices. Nice room although bathroom area needs refurbishment. Improvement on lighting and window frames could help. Good general quality.

Stayed: October 2013, traveled with family
1  Thank Miguel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this reviewResponded November 7, 2013

Thank you for sharing your feedback following your stay at Bentota Beach Hotel . We are indeed pleased to know that you enjoyed your stay with us.
We thank you sincerely for sharing your honest feedback which is deemed invaluable to us. Regarding the suggestion of renovating bath room, window frames and upgrading lighting in the room, will certainly be considered as areas of improvement.
We certainly hope to have the privilege of welcoming you back at our resort for a more memorable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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