We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A little disappointing”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Bentota Beach by Cinnamon
Ranked #7 of 25 Hotels in Bentota
Reviewed August 10, 2013

This was our final hotel on our trip and sadly the most disappointing. When we arrived our deluxe room was ready but the other standard room wasn't. After an hour we went down to reception and were shown a room in the 7s which was absolutely filthy. I complained and was shown the room next door which although clean still felt dark and dingy. We were offered an upgrade to a deluxe next to ours which we took although we had to pay for it. However we paid a lot less than had we paid for it on booking in England. These rooms on the 2nd floor were clean and bright and we had no further issues with the rooms. We found most of the staff were lovely especially the pool guy and the man who made the Indian bread in the restaurant. The rooms were clean and beautifully made up at night. Our only other issue would be that the drinks could take a long while at dinner, 20 minutes one night. The pool was lovely and we had a boat trip on the river which was good. The hotel is a little tired but our favourite staff made the stay special.

Room Tip: If you can afford to, upgrade to a deluxe room especially if you are going to be there for a week or...
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank HappyAmblers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 13, 2013

Thank you for your review on Trip Advisor following your stay at Bentota Beach Hotel.

We will share your compliments with the entire team, especially with pool attendants and the Indian Chef who did anticipate your needs and whose service you appreciated.

We have reviewed your comments and please be rest assured that we will personally investigate in to the matters with the Food and Beverage team and ensure that future occurrences are avoided.

Thank you for taking your valuable time to share your feedback and we certainly hope to have you with us again, for a stay that we guarantee, will be memorable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,461)
Traveler rating
Traveler type
Time of year
Language
  • More languages

671 - 677 of 1,461 reviews

Reviewed August 9, 2013

Hotel is nice. Grounds well kept. But service sucks!!!! I ordered tea (in a pot). A pot of lukewarm tea arrives 20 min later (sugar and milk on the side) but no spoon to stir the tea or napkins. I asked the server to bring me a spoon. Another 10 minutes later my tea is now cold. I don't think these people actually THINK. If you order tea, they will take their own good time and bring you tea but not think that you might need a napkin or a spoon to serve. Bad service. Things like this just keep putting me off.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank questionsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 13, 2013

Thank you for sharing your review on Tip Advisor following your recent stay with us.
We do take constructive feedback seriously and we sincerely regret that certain areas, especially the service of our Food & beverage associates, did not meet your expectations.
We will take necessary steps to rectify the issues highlighted.
Thank you for taking time to write to us and we certainly hope to have you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

We were a bit disappointed by our all-inclusive week at the Bentota Beach Hotel. Some of the reception staff were not very helpful, the all inclusive deal did not include many things that we expected it should (eg. Orange juice, tennis,snacks before 3pm...) and the rooms were pretty tired. Having said that the gardens were lovely and full of wildlife, some of the staff in the restaurant were very good and the food was decent. The spa was very overpriced when compared to others in Sri Lanka and the therapist I had not very good at following requests to ease off on the massage pressure.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank V0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 13, 2013

Thank you for your feedback regarding your recent stay at Bentota Beach hotel. We sincerely regret to have learned that your stay was not as enjoyable as it should have been due to the unhelpfulness of some of our colleagues.
The matter has been brought up to the attention of the Front Office Manager and the team.
All the properties falling under our group have the same Spa chain and their prices are based on the unique treatments and services offered by them. We have however already communicated to the spa management about your experience.
While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

This one was a rip off but they compensate you with goodies!!!!
We landed late evening after a long drive from Kandy just to be told that the rooms reserved were at the far end and that there was no request for closer to the main area, we had 02 octagenarians one 89 and this was a special trip to our mother who probably will not be in a position to visit another country again, the booking agents knew this from the start. We had a kilometre to walk, a flight of 02 stairs down as i believe these were the last rooms available. Not only at the far end but the rooms in a pitiful condition, moist and wet floors, cream coloured tattered towels, an old tiny box tv that did not have any viewable transmission .
We had 03 rooms booked one of which for the oldies with a request for a triple bed room , not free third bed!!!! we did pay extra an amount half of a double room .Unlike other hotels where the triple room was all set and ready for us here the third bed got placed after repeated requests and once placed there was no space to move????. There was not even a sit out furniture , the bathroom tiny and the shower area with no place to keep any toiletteries. In the morning on opening the door to the open corridor one monitor lizard outside and squirrels running around ..This for you is Bentota Beach!!!!
Next day met up again with the duty manger to be told that they had no request at all...and would not give me in writing about the same..now who is right or who is wrong , called up the travel people again and they confirmed that it was done!!! who do we believe the travel agency a reputed one Aitki-en Spence or the hotel????? At first the hotel promised to give us in writing about "no request" but the next day they declined.
They did offer us one room the next day but the oldies did not want to be separated from the rest of the family.
The breakfast was amazing , the restaurant overlooking the river as well as the sea, good display of food. The lounge restaurant cum bar nearly empty inspite of live music and a dj on different days and supposedly full house.

Our trips to Gaule and Hikaduwa with our guide cum driver Mr Frank Alwis made the day. We had some awesome sea food at" Mama's Restaurant" in Hikaduwa , this restaurant placed just next to the sea and waves.

Bentota Beach lives in its past glory its one of the oldest in this area, as some one mentioned around 40 years old!!!!!

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sparkie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 13, 2013

Thank you for taking time to share your experience on Trip Advisor following your stay with us.

We regret to know that your stay was not up to your expectations and that you were particularly disappointed of the room that we had allocated for you, please accept our sincere apologies.

Despite the misgivings you have mentioned, we hope that these will not hinder you from coming back to our property in the future as we all look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

Check in was really quick, the lobby is really attractive and the staff were really friendly. However, got to our room and it is very dated. Also when inspecting the bathroom there were short and curly hairs by the toilet and an old soap that someone has used in the soap holder in the shower. Also the shower is poor, water goes from boiling hot to cold and the pressure in the shower is woeful. The balcony however is really nice! The pool is lovely and the sea and the beach are a short walk. The service is not upto standard, we found ourselves waiting a while for staff to take drink orders even when we were the only people in the bar, also rubbish is quite often left on tables and around the pool area. The food is gorgeous, never had a bad meal there is lots of choice, the dining room is small though and tables are very close together. This hotel is underwhelming but was ok!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Thisisro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 6, 2013

Thank you for your feedback on your stay at Bentota Beach Hotel. We are pleased to know that you have enjoyed certain aspects of our Hotel such as its marvelous location and the variety and quality of food served. We have noted your comments of concern and will take it into consideration when we make hard changes to our property in the near future. We are constantly training our staff and your comments for improvement of service levels are greatly appreciated, to ensure that we offer a better level of service at all times to our guests. While thanking you for staying with us, we certainly look forward to having you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

My son and his girl friend are at this hotel at the moment and are having a fantastic time. The reports from them is very good food and nice staff. I have stayed at this hotel a while ago and it was great.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 6, 2013

Thank you for sharing your Son’s and his girlfriend’s feedback regarding their stay at Bentota Beach Hotel. We are delighted to know that they enjoyed their stay with us and you have enjoyed your stay with us too upon previous visits.

Thank you for your valuable compliments as it gives us the opportunity to drive and improve our services even further.

While thanking you for the feedback that you shared, we eagerly look forward to welcoming you all back again at our resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

I was very unhappy with the hotel really expected much more for this rate..room was not in good condition at all its very old not a well maintain room at all walls are very dirty floor looks horrible toilet walls had lot of dirt specially the shower cubicle area ground floor room balcony does not look good at all even the television was very old channels r not clear at all call the reception several times for the vifi password but didn't get it n the food was was not up to standard.I can say selling 5star 1star service....Will not recommend this hotel..

Room Tip: All rooms we stayed was in the same conditions..
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank niro0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Bentota Beach by Cinnamon, responded to this reviewResponded August 6, 2013

Thank you for taking your valued time to write a review of your experience at Bentota Beach Hotel.

We have noted your comments and regret any inconvenience that may have been caused during your short stay at the resort.
We will have a discussion on each point in detail with the respective departments as we do take all customer feedback seriously.

While thanking you for your feedback we certainly hope to have the privilege of welcoming you back at our resort, for a holiday that we guarantee will be memorable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bentota hotels
0.5 mi away
Centara Ceysands Resort & Spa Sri Lanka
0.6 mi away
Vivanta by Taj - Bentota
0.1 mi away
AVANI Bentota Resort & Spa
Show Prices
Show Prices
Show Prices
0.3 mi away
The Surf Hotel
The Surf Hotel
#6 of 25 in Bentota
896 reviews
0.7 mi away
Paradise Road The Villa Bentota
0.9 mi away
Wunderbar Beach Club Hotel
Show Prices
Show Prices
Show Prices

Been to Bentota Beach by Cinnamon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bentota Beach by Cinnamon

Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Phone Number:
Location: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Bentota
#7 Spa Hotel in Bentota
#7 On the Beach Hotel in Bentota
Price Range: $246 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Travelocity, Orbitz, TripOnline SA and Cancelon so you can book your Bentota Beach by Cinnamon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bentota Beach Hotel Sri Lanka

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing