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“A great hotel”

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Vivanta by Taj - Bentota
Ranked #2 of 23 Hotels in Bentota
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“A great hotel”
Reviewed March 5, 2014 via mobile

If you're Planningto visit Sri Lanka then this hotel could be one of your choices.
The hotel is spacious with a beautiful lobby & great friendly staff that were happy to assist us wherever we go.
Rooms are very chic but be carefully not to choose any room on the lower levels because the humidity in the lower levels could make you suffocate !!!
I spent 1 night on a room on the lower levels & to tell you the truth I wasn't even able to breath nor sleep & the first thing I did in the next morning is to ask for a different room.
Food is beautiful, you'll enjoy a wide selection of international cuisine.
The hotel could be a bit boring at night because there's no much activities to be done.

Stayed January 2014, traveled on business
Helpful?
2 Thank Meril A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank you for taking the trouble of sharing your experiences about Vivanta by Taj Bentota during your recent stay with us.

We are happy to note that you had a memorable stay with us and thank you for your compliments and recommendations. Taj Group of hotels continues to grow internationally because of the support and encouragement that we receive from patrons like you.

We have noted your observations regarding the ground floor rooms. Presently we enjoy very high occupancies when all our rooms gets occupied and we do not normally get such observations. I have asked my Chief Engineer and Executive Housekeeper to look into the matter. Thank you for bringing it to my attention.

Our Chefs are delighted by your compliments and we will definitely look at ways to make the evening livelier!

We look forward to welcoming you back to our hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Redondo Beach
Level Contributor
62 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 2, 2014

Spent the last three nights here at the end of the island tour. On arrival it really looks like a 5 star property, upgraded to a larger room, clean and a good position, think I would say the room was more on the lower 4 star range. Pool area was really great. Half board again so had a good breakfast and dinner, dining room was very nice. Think it was rude that they charged for internet as all the smaller hotels on this trip did not. Nice visit over all, not too much to see in town so a nice place just to stay on the property.

Room Tip: Stay in a room with ocean view..
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  • Stayed February 2014, traveled with friends
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Helpful?
1 Thank barking1RedondoBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank your for your comments regarding the hotel and its services.

We are happy to note that you enjoyed your stay with us.

We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zürich
Level Contributor
96 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 2, 2014

We stayed two nights at this hotel, during our round trip. The hotel is very big, but nicely located overlooking the sea. The rooms, if you get a renovated one you are lucky, are nice with a balcony. As we heard, they are rooms, which are not renovated, and they seem to be quite old and not very comfortable. The main Restaurant for breakfast, lunch and dinner is not very cosy. The buffet for breakfast is ok, but not outstanding. If the Restaurant is full, it is very nosy and not very comfortable. We had dinner at the chinese restaurant, which was very good!

Room Tip: Try to thet a renovated room
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
Thank swiss17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank you for sharing your feedback about the hotel and it services.

We are happy to note that you have enjoyed your stay with us. All our rooms are either renovated or refurbished. The refurbished rooms have a charm of their own more so because they also have excellent view from the rooms.We are glad you like the Deluxe Delight rooms.

We have noted with concern about your comments regarding the food and beverage and assure you that our Executive Chef and the Food & Beverage Manager have already working on your concerns. Thank you for bringing it to my attention.

We look forward to welcoming you back to our hotel soon.
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Surrey
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 1, 2014

This hotel with its location on a fantastic beach in Bentota overlooking the Indian Ocean was a great place for few days to unwind after a busy tour of Sri Lanka. Restaurants were a particular feature and although we were on half board, we were able to use the Oriental Restaurant and Sea View Restaurant as well as the excellent buffet restaurant which overlooks the pool. The staff were very helpful, especially sorting out an alternative when the airport transfer booked by our tour company for 4am didn't turn up!

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
1 Thank Conisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank you for sharing your experience about your recent stay with Vivanta by Taj Bentota.

Thank you also for selecting Vivanta by Taj Bentota as the last destination during your trip to Sri Lanka. We are delighted to note you have enjoyed your stay with us. Because we have four food and beverage restaurants we offer the option of "Dine -around" so that our guests can enjoy a variety of cuisines without having to travel around. Our Chefs were delighted by your compliments and we thank you for the same.

We look forward to welcoming you back to our hotel soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 27, 2014

I stayed here with my partner for 10 nights. I completely feel in love with Sri Lanka and would love to go back with my boyfriends two young children. We visited the local turtle hatchery, the local Buddhist temple and went on an amazing boat tour around Bentota so plenty to do if you don't want to go far.
The Taj hotel was beautiful although we did find there wasn't much going on during the evenings but that wouldn't put me off going back to this hotel. The rooms were spacious with a massive balcony with beautiful views over the sea and pool. We had treatments at the spa which again was beautiful and the treatments amazing.
We took a taxi one day and got talking to the driver who then a few days later took us on a trip to Kandy, the elephant orphanage, a botanical garden and a tea plantation; He also took us to Colombo where we stayed for 2 nights but the hotel can also help you plan these sorts of trips.
I would recommend Sri Lanka to anybody, an amazing place.

(I apologise, I stayed at this hotel almost 3 years but for some reason never got around to writing a review when I got back to the UK)

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank you for sharing your experiences about your stay at Vivanta by Taj Bentota!

Almost all our guests who visit Sri Lanka for the first time are always mesmerized by the this magical place. Vivanta by Taj Bentota complements the Sri Lankan experience with its beautiful beaches, newly renovated rooms and excellent Food & Beverage options and internationally acclaimed JIVA SPA.

You will be happy to note that we have a Travel Desk which provides information and assistance in arranging tours in and around this region.

Thank you once again for your compliments and we look forward to welcoming you back to our hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 27, 2014

Stayed 2 nights here on 22nd and 23rd February 2014 having stayed at 4 previous hotels in Sri Lanka - all described as 4 star. Compared to the other hotels this one did not impress or live up to expectation. Location and bedroom very nice but food can only be described as average in The Palms restaurant offering breakfast,lunch and dinner buffet and a la carte. The other hotels had better choice and more freshly cooked food to order in the buffet and were more interesting in flavour and presentation. The Chinese restaurant on site was good. Charges for wi fi (other hotels were free) and no complimentary water in bedrooms until complained( plentiful at all other hotels). The worst experience was the shutting down of hot water supply for 2 days - so no hot bath or shower - the letter informing us did not even apologise - just not good enough and off my list!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank you for sharing your candid comments about your recent stay at Vivanta by Taj Bentota.

We have noted with concern all your observations and assure you that the concerned Heads of Departments are looking into all the aspects so that there are no such recurrences in future. There was a breakdown in the hot water supply which was not planned hence there was a disruption of hot water supply. The hotel was geared to provide hot water to all the guests if there were individual requests. My apologies about the way the note was written and assure you that I have personally looked into the matter so that this does not happen again. Thank you for bringing it to my attention.

As you would have noticed from most of the reviews that we receive, we do care for our guests feedback and and request you to consider that as a one of aberration and not judge this hotel on the basis of some of the experiences that you have had. My sincere apologies once again.

We look forward to welcoming you back to this hotel again and assure you of a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2014

A very nice hotel in an extremely nice place, right on top of a gorgeous beach.
However, you have to pay for Wi-Fi each and every time you use it - Beware.
We were billed for three drinks from the room bar which we never used. We had to sort this one out at the reception desk.
There seemed to be more people round the pool than there were sun beds, we witnessed a few un-pleasantries between guests and staff.

Room Tip: We were in 511 which was very well appointed and comfortable. Suggest you ask for 'high' roo...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, March 14, 2014
Thank you for taking the trouble of sending us your feedback about your recent stay at Vivanta by Taj Bentota.

We are happy to note that you have enjoyed the hotel and its services. We have noted your comments regarding the WIFI and we are hoping to resolve this at the earliest.
The hotel has been experiencing unusually high level of occupancy for the past few months hence there has been a shortage of sunbeds. We are happy to inform you that we have taken immediate steps to resolve this matter. Thank you for bringing this to our attention. I have asked the In-room Dining Team to be more careful while billing Mini-bar consumptions. My sincere apologies for the inconvenience.

We at Vivanta by Taj Bentota are always striving to improve our facilities and services so that we can welcome patrons like you back to our hotel.

We look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Bentota

Property: Vivanta by Taj - Bentota
Address: National Holiday Resort, Bentota 80500, Sri Lanka
Phone Number:
Location: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Bentota
#2 On the Beach Hotel in Bentota
#2 Luxury Hotel in Bentota
#2 Spa Hotel in Bentota
#3 Romantic Hotel in Bentota
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj - Bentota 5*
Number of rooms: 160
Official Description (provided by the hotel):
Sri Lanka is referred to as a ‘small miracle,’ for despite the island’s relatively small size, its natural wonders and beauty are in abundance. Vivanta by Taj – Bentota is located on the south west coast of Sri Lanka. The hotel lies over a lush hill that overlooks the Indian Ocean. ... more   less 
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Also Known As:
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Hotel Bentota
Bentota Taj Exotica Hotel
Taj Exotica Sri Lanka
Taj Exotica Srilanka
Taj Exotica Bentota

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