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8 - 13 of 342 reviews
Reviewed February 3, 2019 via mobile

Stay was pleasant and cool as weather in Seoul. supreme service, neat and clean room. Mainly it is located in center of city, so access to restaurants and shopping is much easy. It is also having own department store.

Date of stay: January 2019
Trip type: Traveled on business
Thank sankaranarayananm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FrequentFlier811128, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded February 4, 2019

Dear. sankaranarayananm

Thank you for staying with us and sharing your experience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

Thank you very much for your input in improving our hotel's service.

We promise to provide better service next time.

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2019 via mobile

Like the lotte hotel in Seoul, this one offers a good ratio service/price. It's a little better especially for the lobby. Room is correct and pressing was perfect. I recommend this hotel. Breakfast is not exceptional but correct.

Date of stay: February 2019
Trip type: Traveled on business
Thank chris4810
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FrequentFlier811128, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded February 4, 2019

Dear. chris4810

Thank you for staying with us and sharing your experience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

Thank you very much for your input in improving our hotel's service.

We promise to provide better service next time.

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2019

On Sunday 13/Jan, my local airport terminal (St. Louis Lambert) caught fire and was evacuated causing me to miss my flight to Detroit and, ultimately, my connecting flight to Korea. After contacting my travel agency, my travel date was moved out one day to a 14/January departure from St. Louis with a 16/Jan arrival in Ulsan. The hotel was notified by my travel agency of my delayed arrival due to flight cancellation but, I was charged anyway for missing the night of the 15th. When checking in on the 16th, I requested with the front desk person that the charge be waived but, after she 'talked to a manager', she informed me that they could not waive the charge. It was apparent this hotel was more interested in making money than keeping customers.

Date of stay: January 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank rmcarl1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FrequentFlier811128, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded January 21, 2019

Dear rmcarl1

We are really sorry you were not satisfied with the penalty charge.

But we tried to contact Pegasus travel agency twice to help you

Again, we are sorry for it and with your review

If it's possible, we hope we can have another change to give you better service next time.

We look forward to welcoming you back in the future!

Take good care, and we wish you all the best.

Sincerely,

General Manager

Lotte Hotel Ulsan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2019 via mobile

A full facilities hotel right smack in the city. Hotel service and room are both great. Managed to catch a good workout at the gym before breakfast and there is also an indoor swimming pool. Breakfast selection is very decent with asian and international palates to choose from.

For shoppers, hotel is connected to a shopping centre. Easily accessible to local food streets nearby with a wide variety of Korean food choices. Overall a good hotel to stay in.

Date of stay: November 2018
Trip type: Traveled on business
1  Thank Vincentcrx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FrequentFlier811128, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded January 7, 2019

Dear Vincentcrx

Thank you for staying with us and sharing your experience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

Thank you very much for your input in improving our hotel's service.

We promise to provide better service next time.

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2018 via mobile

Good for visiting Indian business peopke who prefer Indian food as there is an Indian restaurant across the road.

The hotel is located in the city centre with lot of restaurants and shopping facilities

Date of stay: November 2018
Trip type: Traveled on business
2  Thank Companytraveller
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FrequentFlier811128, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded December 29, 2018

Dear. Companytraveller

Thank you for staying with us and sharing your experience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

Thank you very much for your input in improving our hotel's service.

We promise to provide better service next time.

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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