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17 - 22 of 342 reviews
Reviewed July 21, 2018

The hotel is located in the busy downtown area. There are plenty of options for shopping and eating nearby. The rooms are spacious and excellent. Almost all television channels are in Korean except for the lone BBC channel in English. Considering the number of foreign persons staying at the hotel, I think they should provide more English channels. The club lounge offered was another let-down, as they ran out of wine during the happy hour and didn't replace in spite of the reminders. After day one, I avoided the club lounge. The reception and lounge staff also need to be more friendly and pleasant. Breakfast has a huge variety of Oriental, American and European items and was excellent. Overall a very good hotel but need to improve on some areas.

Date of stay: July 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Sumithran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
롯데호텔울산객실팀, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded July 25, 2018

Dear Sumithran

Thank you for staying with us and sharing your exprience at Lotte Hotel Ulsan.
Your opinion made us to review our quality of service.
Thank you very much for your input in improving our hotel's service
We applogize for not providing the proper service you mentioned in your comment since it was requested, Kindly advise us include that service and we will make sure to prepare the service before and we will train our staff and improve service.
We promise to provide better service next time
Thank you again for your opinion.
We wish you all the best.

General Manager
Lotte Hotel Ulsan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2018 via mobile

The business lounge was very poor and the restaurant was not accommodating. We eat in the Indian close by each night. The lounge food selection was very poor and all breakfasts finished at 9.30. Unfortunately with all the large shipyards and Hyundai in the town you would think they would offer better service and options for Europeans.

Date of stay: July 2018
Trip type: Traveled on business
1  Thank M158EJkeiths
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
롯데호텔울산객실팀, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded July 15, 2018

Dear. keith s

Thank you for staying with us and sharing your exprience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

We apologize you were not satisfied with service . We will definitely improve our service to prevent any inconvenience.


We promise to provide better service next time

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2018

Clean and nice hotel, service is very helpfull.
Has shop and groceries in the same building.
Several restaurants close by to choose from.
Safe and secure, did not experience anything unsafe except for some aggressive driving.

Date of stay: January 2018
Thank Knut B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
롯데호텔울산객실팀, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded April 14, 2018

Dear Knut B

Thank you for staying with us and sharing your exprience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

Thank you very much for your input in improving our hotel's service

We promise to provide better service next time

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2017

The Lotte Ulsan is one of the best hotels in Ulsan. As usual, this hotel provides the high standard accommodation of the Lotte hotel series. The room is very modern, spacious, tidy, clean and very comfortable. The working desk is careful designed to provide the best convenience to the guest (e.g. international power sockets, USB and HDMI inlets for connecting to the TV, etc). My room also enjoy a good city view.
The breakfast included is very nice with good diversity. Staff are helpful and attentive with good command of English. Highly recommended for business or vacation !

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Caveman_Lee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
롯데호텔울산객실팀, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded December 22, 2017

Dear Caveman_Lee

Thank you for staying at Lotte Hotel Ulsan. we greatly appreciate your lovely feedback which have been shared with our team.

We are glad to hear that you were very pleased with our room conditions and hotel facilities. There is no greater satisfaction than receiving kind words from a valued guest.

Thank you again for your positive comment on our accommodations.

It would be an honor if we could have a chance to serve you on your next visit.
We really hope to see you again in the nearest future.

Best regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2017

I had a good nights rest all 8 nights while staying here. The hotel is modern and easy to get around. The hallway and outside noise was non-existent. The hotel is connected by a short hallway to a large shopping center. The shopping center has a great food court and a full grocery store. The staff spoke English and was always willing to help with directions, cabs, etc.

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank RobfromWL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
롯데호텔울산객실팀, 제너럴 매니저 at Lotte Hotel Ulsan, responded to this reviewResponded April 14, 2018

Dear RobfromWL

Thank you for staying with us and sharing your exprience at Lotte Hotel Ulsan.

Your opinion made us to review our quality of service.

Thank you very much for your input in improving our hotel's service

We promise to provide better service next time

Thank you again for your opinion.

We wish you all the best.

General Manager
Lotte Hotel Ulsan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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