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Reviewed November 30, 2016 via mobile

Spent 4 days in Jeju in November 16. Lotte is in the Jungmun resort near Seogwipo which is fantastic for visiting the island's main attractions in the south west.

The level of service in the hotel is fantastic, the outdoor pool is large and is heated in the winter months so can be used all year round.

Only a 5 minute walk down to the beach too. Rooms are comfortable and clean.

My only suggestion is that the concierge service is improved - when we first arrived and asked for suggestions on where to visit, the concierge was not able to provide any advice aside from pointing us towards a Jeju magazine.

Date of stay: November 2016
Trip type: Traveled with friends
Thank andygH8414FW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this reviewResponded December 6, 2016

Dear. Andy G,

Thank you for staying at the Lotte hotel Jeju for your stay in Jeju, Korea and thank you for sharing your experience with us on tripadvisor site. Your comments are highly valued to us that it will help us to improve our service in future.

As you know, we have a beautiful garden and scenery the associated OLE way.
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities.

We also have an four seasons outdoor swimming pool, Hello Kitty room, the Windmill lounge, pool villa suite, camping zone.
The detailed review you have left would be of great help to other guests planning to visit our hotel.
Thank you again and look forward to have you with us again with even better service!

Best regards,

Jackey Song
General Manager
Lotte Hotel Jeju

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2016

I had a chance to spend several weekends in this wonderful hotel, for sure the best one in South Korea. It offers elegant rooms, beautiful garden, lovely beach and interesting duty free shops. The outside pool is heated even in winter, you can swim at watch laser Volcano show at night. Pool area is open until midnight and one jacuzzi has always some interesting ingredient like Dead Sea salt or tangerine to make your skin smooth. Inside pool and sauna is good for exercise and arrangement of your hair. The beach is hidden bellow cliffs, great for a walk or suntan on the big volcanic stones near the end by Hyatt hotel. Breakfast at Italian restaurant presents a wide offer of delicious dishes, fruit juices, of course hallabong or jeju mandarins is not missing. In room you can get massage by blind people and support the, this way too. Thinking about Lotte Jeju tears come into the eyes. Now I'm in Europe, so far, I wish I could be there / this is text by my friend Jana from Prague who loves Jeju island and this hotel.

Room tip: All are nice, they look over the ocean, nice is the one near Pool with waterfall. You can watch Volcano show from your room
Date of stay: June 2016
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank damjan475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this reviewResponded December 6, 2016

Dear. damjan475,

Thank you for staying at the Lotte hotel Jeju for your stay in Jeju, Korea and thank you for sharing your experience with us on tripadvisor site. Your comments are highly valued to us that it will help us to improve our service in future.

As you know, we have a beautiful garden and scenery the associated OLE way.
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities.

We also have an four seasons outdoor swimming pool, Hello Kitty room, the Windmill lounge, pool villa suite, camping zone.
The detailed review you have left would be of great help to other guests planning to visit our hotel.
Thank you again and look forward to have you with us again with even better service!

Best regards,

Jackey Song
General Manager
Lotte Hotel Jeju

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2016

I am glad that we had a rental car because it makes staying at the resort much easier. There is not a lot to do within walking distance. There is the Teddy Bear Museum and the Play KPop attraction also a 7-11 convenience store, a KFC, and a couple of restaurants. We drove around to the waterfalls and to hike Mt Halla and we parked in the underground parking at the hotel. It was cold so we did not use the pool. It looked very nice and we saw others using it so it must be heated. We ate in the Italian restaurant and it was very expensive. My pizza was quite mediocre but my husband enjoyed his linguine with seafood dish. We also had room service which was slightly less expensive than the restaurants but still expensive. The jjajangmyeon was quite good and the service was very fast. The room was very large with a large comfortable bed and a large sitting area. The bathroom had a separate tub and shower and a fancy toilet with a heated seat and cleaning functions. The room had a kettle and cups for coffee and some free bottled water. There was also a refrigerator with mini bar items that also had room for personal items My husband was very pleased with the sauna in the hotel even if it did cost 10,000 won. I used my Korean cell phone service for looking at the internet so I don't know if there was WiFi. The staff is very service oriented. During the high season, I don't think I could afford this hotel so it was quite an enjoyable experience.

Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank chukarhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this reviewResponded December 6, 2016

Dear. Chukarhead,

Thank you for staying at the Lotte hotel Jeju for your stay in Jeju, Korea and thank you for sharing your experience with us on tripadvisor site. Your comments are highly valued to us that it will help us to improve our service in future.

As you know, we have a beautiful garden and scenery the associated OLE way.
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities.

We also have an four seasons outdoor swimming pool, Hello Kitty room, the Windmill lounge, pool villa suite, camping zone.
The detailed review you have left would be of great help to other guests planning to visit our hotel.
Thank you again and look forward to have you with us again with even better service!

Best regards,

Jackey Song
General Manager
Lotte Hotel Jeju

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2016

We stayed here for 3 nights on our visit to Jeju Island and had a good overall experience.

The hotel has a large common area at the 8th level and the entry offers a dramatic view of the lower levels from the foyer. At night, the music from the live singing at the restaurant on the ground floor fills the area with melodic ambiance.

The rooms are good, although more traditional furniture than we like. The restaurants are very pricey though (a feature common throughout our stay in South Korea).

The swimming pool, the windmills, the volcano/dragon show with roars gives somewhat of a 'Las Vegas' feel to the property.

There are some attractions that are closer (Teddy Bear Museum, Alive museum, KPop Play, etc) and many that are 'far' (in terms of time it takes, although the distances are not much). Although, this is more of a problem on the island, rather than the location of the property.

The staff is very friendly and eager to help. With that said, concierge was not entirely up to the mark to help with the local sight seeing options and suggestions (could be attributed to the lack of English skills that I would have expected from this property, so needs some improvement in that area)

Overall a pleasant experience.

Room tip: We had mountain view room (10th floor, expecting the view of Mt Hallasan, but didn't get to see it)
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank sash0131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this reviewResponded December 6, 2016

Dear sash0131,

Thank you for staying at the Lotte hotel Jeju for your stay in Jeju, Korea and thank you for sharing your experience with us on tripadvisor site. Your comments are highly valued to us that it will help us to improve our service in future.

As you know, we have a beautiful garden and scenery the associated OLE way.
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities.

We also have an four seasons outdoor swimming pool, Hello Kitty room, the Windmill lounge, pool villa suite, camping zone.
The detailed review you have left would be of great help to other guests planning to visit our hotel.
Thank you again and look forward to have you with us again with even better service!

Best regards,

Jackey Song
General Manager
Lotte Hotel Jeju

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2016 via mobile

I'v been there for 3days from oct. 3
with my family.
It has a very nice swimming fool for kidz and nice ocean view.
there are playground for children at fourth floor. name is kizworld that have many things to play and to read. I recomend you to visit and have some time for your child.
also service was very polite and nice.
Good hotel to take rest.

Date of stay: October 2016
Trip type: Traveled with family
Thank dui p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this reviewResponded October 27, 2016

Dear dui p!

Thank you for staying with us and sharing your experience at Lotte Hotel Jeju

Providing high quality of service is our responsibility.
Still,it feels great to be noticed for our efforts. Thank you very much for our encouragement.

Your positive comment will be shared it with our whole staff to improve our service quality. Thank you.

As you mentioned, we have a nice outdoor swimming pool(Four seasons available heated pool, “He:on”) and kid’s floor(There are kid’s world, kid’s lap and Hello Kitty room) .
And, we have the Windmill lounge, the private pool villa suites, Hello Kitty rooms.
You are also available Wi-Fi free of charge in the entire hotel.

The detailed review you have left would be of great help to other guests planning to visit
our hotel.
Thank you again for your opinion. We wish you all the best.

Best regards,
Jackey Song
General Manager
Lotte Hotel Jeju

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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