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“>> An Absolute Delight <<”
Review of Lotte Hotel Jeju

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Lotte Hotel Jeju
Ranked #2 of 87 Hotels in Seogwipo
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“>> An Absolute Delight <<”
Reviewed November 23, 2012

My parents and I stayed in Lotte Hotel, Jeju from November 18 - November 20. Here's a summary of my thougths. The staff at Lotte Hotel are relatively fluent in English and were very polite throughout our stay. I booked a lakeview room for 3 pax via Booking.com, which was listed in TripAdvisor. I stated my requirements (I have to admit it was rather cheeky) that I would like a room that is on a high floor with a nice view. In the end I was given a room in the top floor of the annex with a garden view. The reservations / concierge repeatedly apologized to us in advance that there was renovations going on in the garden during the day. It was fine by us as we intended to be out the entire daytime.

For the rest of our two-day stay, they did their best to assist and provided us with good dinner recommendations (an excellent restaurant known as Hayeong, which specializes in black pork barbecue and located just 1 minute by cab from the hotel). By the way, the cafe near the lobby sells excellent croissant and coffee.

On a further note, I read someone's comment that they have a volcano show that does not rival that of Las Vegas. During our stay at the hotel, the volcano show was unavailable due to renovation works. But in my view, and quite honestly, if I wish to watch excellent shows, I'd head to Broadway in New York or go to Las Vegas... but that is not my purpose in Jeju Island.. however, I do appreciate Lotte Hotel for attempting to provide some form of entertainment especially for guests at its restaurants so kudos to that!

Room Tip: The ocean-facing rooms at Lotte Hotel are more costly compared to the mountain facing and lakeview r...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myBonBon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, December 28, 2012
Thank you for staying with us at Lotte Hotel Jeju.
We are very delighted to hear that you enjoyed your stay at our hotel.
The newly renovated facilities will ensure your satisfaction on your next stay with us.
Thank you for your comment and we wish we could see you again soon.

Sincerely
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 22, 2012 via mobile

The hotel is just fantastic. There's a romantic setting with the windmills just outside the windows. Shops nearby sell anything from ice cream to clothes.. there's a casino at the basement for those who want to take a spin.

Rooms are splendidly decorated, bed is so comfortable & huge that you can just melt in it. Breakfast buffet spread is very yummy! All in all,a lovely place to be in with your loved ones.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yiweilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, December 28, 2012
Thank you for choosing our hotel and your valuable review on Tripadvisor.
I am glad that you are satisfied with our facility and our service.
Also I am pleased to hear that you had a good time at Lotte Hotel Jeju.
Once again, I am delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.
Thank you for choosing us.

Best Regarding
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Level 5 Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 18, 2012

We stayed in the main wing and was able to see the volcano show from our balcony. The room was beautifully decorated with a loveseat, chaise lounge and patio furniture. Restaurants, shops and a convience store nearby just a 10 minute walk. The character floor featured Hello Kitty, cute for those traveling with children. The casino had a lot of machines out of service, only three tables open--two baccarat and one black jack with only one person sitting there. Very disappointed that we could not even find a cup for our winnings. Remember, the casino is for foreigners and a passport is required. The hotel was under construction but not an inconvenience since we didn't stay in our rooms during the day. Check out their pretty chandelier.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HonoluluMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, November 20, 2012
Thank you for staying with us at Lotte Hotel Jeju.
We are very delighted that you had enjoyable stay with us
It was pleasure to serve you.
Thank you for your comment and we are looking forward to welcoming you back..

Sincerely
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level 5 Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 8, 2012

What a beautiful hotel on Jeju Island! The accomodations were excellent. Staff so polite, helpful, and welcoming. The grounds are beautiful and well maintained. Nearby at a walking distance, there is a small shopping mall, a Starbuck's cafe and a Ripley's Believe or Not attraction.
Construction was going on at the time of our visit, but the hotel endeavored to keep the noise and inconvenience at a minimum.
Hotel night buffet under a tent, because of rain was excellent: wonderful selection of food, including seafood, tempura, sushi and desserts. Advise: walk around and see the food selection before standing in line and making choices. During and after dinner, depending on time, a dragon and light show is presented for your enjoyment. Dramatic special effects. Kids will enjoy it. Perhaps too scary for little ones.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NateaBar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, November 13, 2012
Thank you for staying with us at Lotte Hotel Jeju.
We are very delighted to hear that you enjoyed your stay at our hotel.
The newly renovated facilities will ensure your satisfaction on your next stay with us.
Thank you for your comment and we wish we could see you again soon.

Sincerely
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 27, 2012

For two night stays (to participate in conference there), I can say 1) Jeju is a very nice place, 2) nothing special in this hotel. Everything is indeed overpriced add to that the huge noise originated from a construction work in the hotel at the time of my stay. Staff is not well trained and some of their supervisor is more than rude especially if you are not from Korea, Japan, China ...etc. and provide me with wrong information regarding the conference place and other info related to my stay.
Hopefully when visiting Jeju again I’ll definitely stay in another place.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dr_Almussa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, November 13, 2012
Greetings from Lotte Hotel Jeju!
We apologize for any unpleasant experience that you have been through.
We will do our best to improve our service and this kind of case will not happen again.
We will train our staff to serve customer high quilty.
We hope to have the opportunity to welcome you back to Lotte Hotel Jeju again.
Thank you for your comment.

Sincerely
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 25, 2012 via mobile

First look at hotel lotte jeju, it gives u an high class and expensive look. Indeed it is... But service wise and room wise it is nice.
But the casino is rather small and being terrorized by smokers.

Food wise we din try as we are for Korean food and the Korean food in the hotel is rather ex.

The concierge do recommend us to some restaurant which is also on the High but pretty valued for money.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeremyChew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, November 13, 2012
Greetings from Lotte Hotel Jeju!
We are very pleased that our recommendation was helful.
Thank you for your comment and we lookforward to see you again at our hotel
With newly renovated facility.

Sincerely
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austria, near Vienna
Level 5 Contributor
74 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 25, 2012

I was loking forward to a nice room with sea view, as I had booked it, but unfortunately they were rebuilding the whole garden area, so you get a sea view, but also a view of the construction work, which isn't nice at all (-but I understand that this has to be done wsometime)! I got upgraded to suite room as a compensation - really nice. But the hotel is really good one. The rooms are good, the food and everything is quite expensive, but the quality is really ok, so you get what you are paying for! For breakfast you can choose betwen buffet, japanese and korean, which is really good! I would stay at this hotel, but then without the construction work!

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pepi28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yeoly, 매니저 at Lotte Hotel Jeju, responded to this review, November 13, 2012
Greetings from Lotte Hotel Jeju!
We apologize for any inconvenience caused from our construction.
Your satisfaction will be ensured on your next visit with our newly renovated facilities.
We will try to make your accommodations more delightful and memorable on you.

Sincerely
Room Manager Oh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Jeju

Property: Lotte Hotel Jeju
Address: 35, Jungmungwangwang-ro 72beon-gil, Seogwipo, Jeju Island 697-808, South Korea
Location: South Korea > Jeju Island > Seogwipo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Seogwipo
#1 Family Hotel in Seogwipo
#1 Spa Hotel in Seogwipo
#1 On the Beach Hotel in Seogwipo
#2 Business Hotel in Seogwipo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Jeju 5*
Number of rooms: 500
Official Description (provided by the hotel):
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities. Hotel buildings are spread across mostly on a slope of land, granting a majority of the rooms a spectacular view of the charming gardens and the open sea. The world-renowned resort hotel The Palace of the Lost City in South Africa is the model of Lotte Hotel Jeju. The hotel design firm WATG was in charge of the exterior and Wilson & Associates the interior. Their collaboration resulted in an elegant and luxurious hotel emanating Korean hospitality. The magnificence of Lotte Hotel Jeju, a reminiscence of old European castles, can be felt from the facade and has drawn many tourists. ... more   less 
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Also Known As:
Lotte Hotel Jeju City
Lotte Jeju City
Lotte Hotel Jeju Seogwipo, Jeju Island

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