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“Nice resort hotel, too pricey for what it is!”
Review of Lotte Hotel Jeju

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Lotte Hotel Jeju
Ranked #2 of 87 Hotels in Seogwipo
Certificate of Excellence
Belfast
Level 5 Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Nice resort hotel, too pricey for what it is!”
Reviewed April 28, 2012

This is a nice hotel with some nice facilities but I didn't think it was at the standard it claimed to be. Staff were nice but their english was poor. They couldn't really communicate with us and told us nothing about the facilities of the hotel or breakfast when we checked in. Dinner buffet by the volcano show was extortionately expensive considering the food wasn't great. The volcano show was fun and the windmills are a cute touch. The hello kitty floor is super cute so for kids or kitty fans its a nice touch. The beach is nice but the stairs down to it are really tough so be prepared for a walk/climb! Breakfast was pretty nice, good range and good service. Didn't try the casino or the other restaurants.

Only wifi in the lobby which was poor! The room was spacious and beds were really comfortable but it needs a little updating style wise. We had a great view over the pool area/volcano show.

This hotel would be nice for a couple on honeymoon but maybe wasn't the best for us although it was in a good area close to most of the tourist attractions.

Room Tip: Beach view rooms overlooking the pool are lovely
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  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
Thank WeeBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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  • Chinese (Simplified) first
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English first
Melbourne, Australia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 23, 2012

It is a very grand hotel. Big and all. Room is good size plus the bathroom is big too. Breakfast was included in our package and it was a good serving size. Very happy with the breakfast. The sapphire room breakfast is the best! It has both western and Asian combine.
Really annoyed computer in the Internet zOne. Needed to use the pc instead of our smart phone. The pc in the Internet room was so so bad. Window xp and it was really really slow.
Tried using my laptop but for some reason it doesn't work.
No wifi in room.
Need to pay extra for swimming pool and all.
10 minutes walk to nearby shops but about 20 minutes walk to good restaurant.

  • Stayed March 2012
    • Value
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Helpful?
1 Thank Sh1nbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 9, 2012

(1) Great value for money.

(2) Private beach that overlooks the beautiful pacific ocean.
Exclusive beach lounge that caters to the beach-enthusiasts. Although the opening hours are short, it only opens from 11 am.

(3) Excellent service staff.
The demure and gentle Korean attributes, coupled with the professionalism in the hotel staff, makes the weekend stay an absolutely pleasant one.
First-class service from this renowned hotel group. Highly recommended to all my friends!

(4) If you are a fan of Korean dramas, you may chance upon a Korean drama filming set, just like we did, to much delight!
Korean dramas are one of the biggest national exports and the Lotte Hotel Jeju is one of the most popular filming locations.

Lastly, the only downside I can really think of, is the lack of proximity from the Jeju Airport. It is located on the southern tip of the island, while the airport is located on the far north. It takes about 40 min by car or bus, but I say, it is well worth it. :)

Room Tip: Ask for rooms that are located near the elevators. The corridor to the rooms works out like a zig-z...
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  • Stayed November 2011, traveled with friends
    • Value
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Helpful?
6 Thank Junie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2012

This is by far one of the largest properties I have seen under one roof. My spacious room was a 10 minute walk from the lobby. The room was well appointed but clearly intended for holidays as opposed to business travel - not enough power outlets and no wi-fi. Breakfast was average for a western guy but my Korean colleagues seemed to like it. We ate off the property every night and played golf at Pinx GC (highly recommended) and Teddy Valley (nice). Seemed like wherever we went we were 45 minutes away. Don't know that I would stay again for business but will certainly return with my family in the summer. Seems like a great place for young children.

  • Stayed December 2011, traveled on business
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Helpful?
3 Thank Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level 5 Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 1, 2012

We recently spent 2 nights at Lotte Jeju. First with the positives - the location is ideal overlooking a beach (need to walk down steep set of stairs to access) and close to many attractions and restaurants. We found it convenient for day trips on either east or west side of the island. The staff is friendly and do their best to accommodate international visitors. There are some deficiencies.... Maybe due to age of the building and hardness of water, bathroom really needs some renovation. Cracked grouts, stained carpets and walls, and soap scum marks on shower door did not impress. We loved that they offer a variety of cuisines, especially for breakfast. However, if they steer you to a ballroom for buffet breakfast, I would decline. Since the main restaurant was full, they requested us to have our buffet breakfast in the ballroom. The problem was that all foods- hot and cold - were at same temperature. Eggs and potatoes were cold while juice and fruit were lukewarm. For the price you are paying for the buffet, you'd do better outside of the hotel.
All in all, Lotte Jeju was a great place for short stay in Jeju.

  • Stayed December 2011
    • Value
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Helpful?
2 Thank momoftwo_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turin, Italy
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 13, 2011

Jeju island (south Korea) is considered as one of the most beautiful places in the world. I think it is correct even if it is a little bit boring.
Lotte Hotel is placed in a beautiful location (but without anything nearby). The rooms are beautiful, spacious, and the personnel and the service are excellent. The SPA (you miust pay for use it) is excellent. The restaurants offer good dining experiences even if very expensive. The breakfast is excellent.

  • Stayed January 2011, traveled on business
    • Value
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Helpful?
Thank AndreaDigio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 16, 2011

It's a resort and all the good and bad things that go with a resort, go with it. Good- nice rooms, fancy pool, restaurants, concierge, extremely polite employees. Bad- overpriced mini-bar in room, overpriced restaurants, charges for extras like internet. But all the bad is expected at a resort so it's not a shock, and as a result, not that big of a deal. It's on the beach, which to get to, you must walk down lots of steps. The beach is nice with some wave action, hard-core lifeguards (do not go outside the ropes), and soft sand that looks like seasoning for poultry. Don't pay rack rate for this hotel but you can find some decent deals. I didn't travel with kids but it looks like a great place for families with the volcano show, kid friendly buffets, the big windmills and the pool. But if you're a couple looking for something a bit more elegant, you might want to try another nearby resort. Another good thing about this place, it's easy to catch a cab, and the bus stop is nearby. It's a good location to start from to see other parts of the island during the day. The employees are also a good source of information on getting to places and where to eat certain types of food.

  • Stayed July 2011, traveled as a couple
    • Value
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Helpful?
2 Thank Carrieringwald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Jeju

Property: Lotte Hotel Jeju
Address: 35, Jungmungwangwang-ro 72beon-gil, Seogwipo, Jeju Island 697-808, South Korea
Location: South Korea > Jeju Island > Seogwipo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Seogwipo
#1 On the Beach Hotel in Seogwipo
#1 Family Hotel in Seogwipo
#1 Luxury Hotel in Seogwipo
#2 Business Hotel in Seogwipo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Jeju 5*
Number of rooms: 500
Official Description (provided by the hotel):
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities. Hotel buildings are spread across mostly on a slope of land, granting a majority of the rooms a spectacular view of the charming gardens and the open sea. The world-renowned resort hotel The Palace of the Lost City in South Africa is the model of Lotte Hotel Jeju. The hotel design firm WATG was in charge of the exterior and Wilson & Associates the interior. Their collaboration resulted in an elegant and luxurious hotel emanating Korean hospitality. The magnificence of Lotte Hotel Jeju, a reminiscence of old European castles, can be felt from the facade and has drawn many tourists. ... more   less 
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Also Known As:
Lotte Hotel Jeju City
Lotte Jeju City
Lotte Hotel Jeju Seogwipo, Jeju Island

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