Carpet are filthy, beds and pillows are very soft and not at all comfortable. A/C was not working and therefore room was extremely warm all night and the mini-fridge was obnoxiously loud.
Bathroom was decently clean, but has certainly seen far better days.
Location is great if you want to stay in the area around Lotte Hotel, restaurants, the beach, and a 7-11 are all within walking distance
Staff was nice, but the taxi they arranged for me seemed to have a slightly higher meter fair than the others I took on the island.
HANA - fix your hotel up! When you're charging $100+ a night, regardless of the location, guests should be able to count on a comfortable and modern environment.More