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“Best Airport Hotel Anywhere”

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Grand Hyatt Incheon
Ranked #3 of 108 Hotels in Incheon
Certificate of Excellence
Reviewed May 5, 2013

My wife and I stayed overnight when traveling outbound to Singapore and again on our return 2 weeks later. As a 2 million mile plus member of UA, I have stayed in many airport hotels. By far, the Hyatt Incheon is the best airport hotel I have ever experienced.

First, the hotel is really beautiful. A small army of extremely polite staff members met the shuttle and escorted us to a very effective check in. Our host then escorted us to our room and explained the many features. The bed proved to be extremely firm when just sitting on it, but proved to be perfect for sleep, with great linens and both foam and feather pillows. Room service breakfast, served at 4:00am in order to make an early flight, was delivered within 15 minutes and was very good.

Checkout was a breeze and again uniformed staff members were everywhere in the lobby to help us with baggage when boarding the shuttle.

On our return trip everyone seemed to know our name. We were welcomed back as returning guests and again escorted to our upgraded room. They also included free internet access for both my laptop and I-pad. (My only criticism during the first stay was that I hate to pay for internet access.) We had time for a leisurely breakfast and could chose from many dining options. Their unique restaurant complex, aptly named "8," consists of eight different types of restaurants, from a French bistro to a Japanese noodle bar. All restaurants are side by side in a beautiful open arrangement with lots of glass and great lighting.

In summary, I would be very happy with this hotel if placed in the middle of Seoul. To be an airport hotel with reasonable rates makes this a must see if traveling through Incheon.

  • Stayed: May 2013, traveled as a couple
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Thank RGT6416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 11, 2013

Thank you for your great feedback on TripAdvisor.

We are extremely happy to know that you found our hotel's service to be the 'best' and you received most friendly and genuine service from our staffs.

We will continue to strive towards providing most exceptional experience to all our valuable guests.

Thanks to the good feedback from TripAdvisor, we are honored to be chosen as the Best Service Hotel in Korea by TripAdvisor Traveler Choice.

Once again, thank you for sharing your feedback and we look forward to welcoming you back to Hyatt Regency Incheon in the near future.

Misun Ha
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,331 - 1,337 of 2,316 reviews

Reviewed May 2, 2013

When you fly through Asia, I recommend you fly through Seoul cause Korean Air is one of the only airlines supplying the Hotel if you have an overnight stay.

Location: Hyatt Regency Incheon is the closest to the Airport. You cannot hear a single airplane though so it's all Very soundproof.

Shuttle: You get a complimentary shuttle picking you up from the Airport and bringing you back next day. It only takes 5 minutes each way.

Food Vouchers: If you arrive not too late, you are provided with the Dinner Voucher and you definately get a Breakfast Voucher.

Room: spacious, clean, can be with either a king bed or two King Single beds. Tidy bathroom with bathtub. Iron & ironing board is provided as well.

Food - Dinner: I am now on Raw Food so dinner buffer for me was a bit limited but I still managed to get my vegetables. For the standard die people - its a basic buffet that provides everything you need. Pretty filling! You will pay for your own drinks.

Food - Breakfast: AMAZING buffer. Full of everything! Its just a fantastic start for the day and get your fueled until your meal on the plane.

Facilities: Fitness centre is fabulous and opens early till late. I went for the Steam sauna in the morning and a good swim in the pool. Both were empty! Really recommend. Fitness Centre provides lots of body lotions and even hair gel - good spot for ladies to visit before checking out.

PEOPLE: Every single one of Staff operate with velocity (speedy Check-in if you get all paperwork and credit card ready - it takes a minute and a bit!) and integrity! Very attentive! Restaurant and Front Office Rock! And even I havent met the Housekeeping Staff - they do a fantastic job if you look at the state of the Rooms!

You can check in right at the Hotel. Very convenient!

It's worth flying through Korea for that overnight stay cause you will be left rejuvenated after staying at Hyatt Incheon!

It was my third stay and I will be back! LOVE IT!

  • Stayed: May 2013, traveled solo
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2  Thank Lu_Marsovna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 5, 2013

Greetings from Hyatt Regency Incheon.
We appreciate you took the time to share your recent experience with us.
I believe your detailed review will be very helpful for our staffs' future service plan.

Most of all, we are pleased that you enjoyed our facilities and the quick and warm service provided by our staff. We will continually try our best to provide quality service to our guests.

Thank you again and we look forward to your next visit.

Warm regards,
Misun Ha
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

The Hyatt Regency Incheon is arguably one of the best if not the best lay-over hotel in the world. The hotel is owned by Korean Airlines one of the best airlines in the world and is kept to their high standards. The visual appeal in the main lobby is excellant. Included on the ground floor is Restaraunt 8, an astounding collection of show kitchens and dining areas amid many water features. The rooms are spacious, comfortable, clean and well appointed. You can't go wrong staying here. A great place to relax and rejuvenate overnight.

Room Tip: Rooms on the upper level have a wonder view of the sea. However, currently there is ongoing constru...
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank crrhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 5, 2013

Thank you for sharing your positive experience online

We are honored to be chosen as a world best hotel nearby airport by Global Traveler. It is
a monthly travel magazine aimed towards worldwide executives who travel internationally and domestically in first- and business-class.

Once again, thank you for sharing your feedback with other travelers on TripAdvisor and we look forward to welcoming you back to Hyatt Regency Incheon in the near future.

Best Regards

Misun Ha
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

I stayed a single night on the 25th April at this hotel due to flights times . The hotel was very close to the airport and if you stay in some of the rooms you can see the airport and plane landing and taken off but could not hear them -The food was amazing the breakfast buffet was anyway as I did not really eat dinner the night before. The staff was very helpful . There is free frequent shuttle bus service to and from the airport

  • Stayed: April 2013, traveled solo
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Thank LeeW1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 5, 2013

Thank you for sharing your positive experience online

As a gateway hotel to Korea, our staffs are making every efforts to provide our guests with memorable services.

Thanks to the good feedback from TripAdvisor, we are honored to be chosen as the Best Service Hotel in Korea by TripAdvisor Traveler Choice.
We will continually try our best to provide quality service to our guests.

Once again, thank you for sharing your feedback and we look forward to welcoming you back to Hyatt Regency Incheon in the near future.

Best Regards

Misun Ha
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Excellent stay at the Hyatt Regency Incheon airport. Food was fantastic, I ordered off the menu but there is also a buffet and separate noodle bar as well. Very clean throughout, pool area was spotless and indoor. There is a garden for walking around outside on the 2nd floor adjacent to the pool and the wooden rails were in the process of being re-sealed with a water sealant, but it looked like a nice place. There is also a new office tower in construction next door, but it was not noisy to me. Next door there is a very large Arirang building that is vacant except for an Emart. If you need groceries or sundry items, go to Emart. Check it out, very interesting and convenient for getting things before you fly out or head for the City. Bear in mind that this hotel is 1 mile from the airport and basically out in themiddle of nowhere except for office towers!

  • Stayed: April 2013, traveled solo
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Thank Tschaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 5, 2013

Greetings from Hyatt Regency Incheon.

Thank you for your recent visit taking the time to share your recent experience with us.
It is great to hear that you had an excellent stay.
The tower in construction next door, it is the newly extended building of Hyatt Regency Incheon.
Next year, Hyatt Regency Incheon will have two towers and accommodate the demand from the development as a gateway hotel to Korea.

Thank you once again and we look forward to welcoming you back.

Warm regards,
Misun Ha
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Like many other reviewers I stayed a single night at this hotel compliments of Korean Air during a layover between flights. The hotel is close to the airport but not to much else of interest (except possibly the casino, which I did not visit). The food at the well-appointed buffet is excellent as are the rooms. The staff was attentive and very helpful on all occasions. There is frequent shuttle bus service to and from the airport.

  • Stayed: April 2013, traveled on business
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Thank RichT529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 5, 2013

Greetings from Hyatt Regency Incheon.
We appreciate your review of our hotel on Trip Advisor.

It is a pleasure to know that you had enjoyed your stay at our hotel and on behalf of the hotel, we very much look forward to be of service to you in the future.

Best Regards

Misun Ha
Marketing Commnications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

This stay was organised by Korean Air as our flight to Israel did not connect through on the same day. They gave us vouchers for 3 meals and the room (so I will give value a high rating, but I don't know how much the hotel costs).

The hotel is located only 3 minutes from the airport by a free shuttle. The room was large with a comfortable bed and a big bathroom with high quality toiletries. The pool and health facilities were amazing so if you are in transit remember to leave your swimmers etc in your hand luggage.

The breakfast was a huge buffet.

All staff were pleasant and we enjoyed the break in our journey.

  • Stayed: March 2013, traveled as a couple
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Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded May 5, 2013

Greetings from Hyatt Regency Incheon.
We appreciate you took the time to share your recent experience with us.

We are pleased that you enjoyed our facilities.
We will continually try our best to provide quality service to our guests.

Thank you again and we look forward to your next visit.

Warm regards,
Misun Ha
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Incheon

Address: 208, Yeongjonghaeannam-ro 321beon-gil, Jung-gu, Incheon 22382, South Korea (Formerly Hyatt Regency Incheon)
Phone Number:
Location: South Korea > Incheon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Incheon
#2 Business Hotel in Incheon
#3 Luxury Hotel in Incheon
Price Range: $134 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Incheon 5*
Number of rooms: 1022
Official Description (provided by the hotel):
Conveniently Located with Many Options Three minutes away from Incheon International Airport, Grand Hyatt Incheon is the largest Hyatt Hotel outside North America, with 1,022 guestrooms. The Hotel’s East Tower and West Tower are connected via a sky bridge on the second floor. The Grand Ballroom that can accommodate more than 800 people and the multi-dimensional event venues make the Hotel ideal for international meetings and conferences. All-day dining buffet restaurants Grand Café and Restaurant 8 featuring creative dining concepts are specialties of the Hotel. Three swimming pools, including a dedicated children’s pool, are great facilities for family getaways. ... more   less 
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Also Known As:
Hyatt Regency Incheon Hotel Incheon
Incheon Hyatt Regency
Hyatt Incheon

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