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“Vastly improved”

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Sheraton Grand Incheon Hotel
Ranked #4 of 104 Hotels in Incheon
Certificate of Excellence
London, United Kingdom
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Vastly improved”
4 of 5 bubbles Reviewed May 27, 2014

This hotel has vastly improved its service since I first visited over a year ago. The rooms and facilities were always lovely, but the staff were clumsy and nervous on my last visit. I'm glad this has been addressed. Once suggestion to management - invest in summer weight duvets. The current ones are ridiculously heavy and uncomfortable.

Room Tip: Ask for a park view.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fairy-Fran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, May 30, 2014
Dear Fairy-Fran. Warm greetings from Sheraton Incheon Hotel. We are more than happy to hear that our service satisfied you. Everyday our staff put lots of effort to make our guest feel ‘Home away Home’ and we are glad you noticed it. Regarding the duvets, we are currently working on to improve our duvet and on your next visit that we can make your stay more confortable. Dear Fairy-Fraqn thank you again for your feedback and Sheraton Incheon Hotel hopes to greet you soon in the near future.
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521 reviews from our community

Traveler rating
    263
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    39
    14
    6
See reviews for
84
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Incheon, South Korea
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

If, like most foreigners here, your stay is covered by your employer, the Sheraton is where it's at. Nice gym facilities, good rooms and extremely helpful, friendly staff with exceptional English. Having lived here for several weeks at a time, it is quite comfortable and reasonably clean. That said, my pocketbook would never allow for such a frivolous expense if I were paying on my own - breakfast buffet alone will cost you 34,000W. Also beware the incredibly overpriced lobby bar; instead, walk five minutes to Dream City complex and drink the same amount for a fraction of the cost. The Sheraton seems to be the only place in Korea that charges a service tip (I would suspect simply because foreigners are willing to pay it)

Room Tip: Ask for a park view. Lovely sunsets over Incheon Bridge.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, May 14, 2014
Dear Emma J, thank you very much for choosing the Sheraton Incheon Hotel for your recent stay and for taking the time to write your valuable feedback on our hotel. Our associates are always trying to do our best in order to provide guests utmost service by learning various languages and improving customized personal service skills. Therefore, we are delight to hear that you were satisfied with our service. Dear Emma J, on your next visit, please kindly visit our concierge desk and our knowledgeable staff will be more than happy to assist you with most updated local restaurants and facilities information. Dear Emma J, thank you for your generous feedback and Sheraton Incheon Hotel is looking forward to seeing you again in the near future.
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Cowes, United Kingdom
Level Contributor
122 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed April 26, 2014 via mobile

Excellent modern hotel with usual Sheraton International facilities. Bars and restaurants in the hotel, but 5 mins walk from many excellent local choices too. Also large superstore (containing a ToysRUs..) next door. Rooms quite and spacious for coping with that fun time change! Great stay!

Stayed April 2014, traveled on business
Helpful?
Thank Pete J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, April 27, 2014
Dear Pete J, Warm greetings from Sheraton Incheon Hotel. Thank you for generous comments on our facilities. It is always great to hear that our guests are satisfied with our spacious room with great view and facilities. As you mentioned, the Lotte Mart and NC Cube Canal walk is really good choice of shopping and restaurants. On your next visit please stop by our concierge desk and our knowledgeable staff will be more than happy to assist you with most updated information. Dear Pete J, thank you again and Sheraton Incheon hotel welcomes you back in near the future!
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Amman, Jordan
Level Contributor
187 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed April 14, 2014 via mobile

This hotel is confirmed my perception regards sheraton chain
It is really , an excellent hotel
Good rooms with very good space and huge room area
Very delicate services in the room
Outstanding local and international options for breakfast
Outstanding italian Restrurant

Speedy internet and free of charge in the public area and with reasonable cost in the room

As advise for room selection choose park view
Thanks

Stayed April 2014, traveled on business
Helpful?
Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, April 17, 2014
Dear Maenaddassi, Warm greetings from Sheraton Incheon Hotel. Thank you for sharing your experience. We are very glad to hear that you had a wonderful stay with our restaurant and room. Our associates are always trying to provide the warm and connected service during your stay. Also your precious comment will helpful for other guests on the reservation of our hotel. Thank you again and hope to great you in near future at Sheraton Incheon Hotel.
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London, United Kingdom
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed April 10, 2014 via mobile

This hotel is great. Luxurious, clean, modern, quiet and with great amenities. The staff are faultlessly polite and helpful.

Room service breakfast was delicious - one of the best room service breakfasts I've had.

Bedrooms are spacious and clean with large bathrooms. Only niggly complaints are that the bath is very short (but nice and deep) and the pillows could be a bit softer.

Overall I'd highly recommend.

Stayed April 2014, traveled on business
Helpful?
Thank London235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, April 14, 2014
Dear London235. Warm greetings from Sheraton Incheon Hotel. We are more than delight to hear that you satisfied with our facilities and service. Our associates are always trying to do our best in order to provide guests utmost service and we are glad you noticed it. I will definitely send your generous comments to each department for encouragement. Dear London235, thank you again and Sheraton Incheon hotel promises you to keep up the good work. Hope to greet you soon in the near future.
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Ewa Beach, Hawaii
Level Contributor
304 reviews
241 hotel reviews
common_n_hotel_reviews_1bd8 429 helpful votes
4 of 5 bubbles Reviewed April 6, 2014 via mobile

Hotel loyalty programs being what they are, it is difficult to change. However, I had a need to be in Incheon overnight on my way to Beijing. My hotel brand of choice is not available, and the Sheraton Incheon is the hotel my company does business with. I have been there several times, and it does not disappoint. Although I have no "status" with SPG, I was given a room on the SPG floor. The view was pleasant, the room of ample size and adequately sound-proofed.
The breakfast buffet is worth the trip. My favorite of any I have ever visited. Bread, eggs, meat, cheese, fish, Korean favorites (love the bulgogi), all lavishly and tastefully presented.
When you arrive in the evening, there are myriad dining options all within walking distance.
You will not be sorry you chose this hotel.

Stayed April 2014, traveled on business
Helpful?
1 Thank Boeing767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, April 8, 2014
Dear Boeing767. Warm greetings from Sheraton Incheon Hotel. We are more than delight to hear that you satisfied with our facilities especially breakfast buffet. We will definitely send your generous comments to our F&B department which will make them to keep up the good work. On your next visit, please do visit our concierge desk and they will happily introduce you more excellent restaurants with most updated information. Dear Boeing767, thank you again for your comments and Sheraton Incheon Hotel looking forward to welcoming you soon.
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Fort Worth, Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed April 5, 2014

Stayed here overnight on business as an airline crewmember for 24 hours. Had a room overlooking the roof of the convention center which is adjacent to the hotel. It sounded like a front end loader was constantly emptying his bucket on the concrete during construction of some sort. Heavy loud banging on an early Sunday morning during pre-flight rest period for afternoon return to US.

Expensive dining. For breakfast in room, $16 for a glass of juice, $12 for an order of yogurt, $20 for two eggs.

Don't get me wrong, this is one of the best rooms in our layover system regarding room comfort, amenities, and quality of hotel. It's just noisy and expensive for those of the working class and on a budget.

Room Tip: Avoid the exposure to the east of the hotel which is where the construction was located.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 762Hammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Incheo... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review, April 6, 2014
Dear 732Hammer, thank you for staying with Sheraton Incheon Hotel. Your valuable feedback always helps us to improve our standard of service quality and we took your comments sincerely on board. We appreciate with your generous comments with our facilities however, we do apologies as we have not been able to provide the service you expected. Dear 732Hammer, thank you again with your comments and Sheraton Incheon Hotel is looking forward to greet you again with better experience on your next visit.
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Additional Information about Sheraton Grand Incheon Hotel

Property: Sheraton Grand Incheon Hotel
Address: 153, Convensia-daero, Yeonsu-gu, Incheon 21998, South Korea (Formerly Sheraton Incheon Hotel)
Location: South Korea > Incheon
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 104 Hotels in Incheon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Incheon Hotel 5*
Number of rooms: 321
Official Description (provided by the hotel):
Let us be your home base when visiting Northeast Asia's vibrant new business hub, a unique new waterfront offering a wide range of residential, business, cultural, and retail facilities. The recreational attractions in our neighborhood include the beautiful Central Park. The Convention Center facilitates successful business meetings, and the Northeast Asia Trade Tower, and the Green Climate Fund are also located nearby. International Airport is only 20 minutes from the hotel, and Seoul is 40 minutes away. Watch the sun rise or set over Central Park from one of our 321 thoughtfully designed guest rooms, including 16 suites. All accommodations ensure a comfortable stay with our signature Sheraton Sleep Experience Beds. It is our goal to offer a clean, healthy, and comfortable stay to our guests, and we are proud to offer Korea's first fully non-smoking, 'Leadership in Energy and Environmental Design'-certified hotel. Our environmental efforts have resulted in several awards. Join us for an exceptional dining experience in one of our four unique, elegant restaurants, or unwind in the Lobby Lounge or bar. Relax in our indoor swimming pool or work out in the fully-equipped Sheraton Fitness center. We look forward to helping you feel comfortable and connected during your stay. ... more   less 
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