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“Great location, very good hotel”

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Novotel Ambassador Daegu
Ranked #1 of 41 Hotels in Daegu
Certificate of Excellence
San Antonio TX
Level 6 Contributor
262 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“Great location, very good hotel”
Reviewed June 30, 2013

We stayed at the Novotel Daegu for three nights in late May. The hotel is located in the center of Daegu, next to the Electronics Market and about a three-five minute walk from the Daegu pedestrian shopping area. To get there from Dongdaegu station, talk the subway line 1 four stations to Jungangno station. Use exit # 3, turn around and turn left at the major street and walk for about five minutes.

Check-in was easy. Our room had a problem in that the safe didn't work. The maintenance staff tried diligently but couldn't fix the problem, so we were relocated to a second room. The rooms were quite large, modern and very clean. The air conditioning was very good in the room and kept things quite cool in spite of the heat outside.

The breakfast was quite good although we felt that the bread and danish selections were vast the quality was only so-so.

Service was excellent throughout the stay

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, July 2, 2013
Dear tsaltmarsh,

Thank you very much for sharing your experience with us on Trip-Advisor. It is always a pleasure to read positive feedback about our facilities and services.

If you come back in Daegu and choose our hotel again, please let us know.
We will do everything to make your next stay even more pleasant than the previous one.

With best regards,

Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Seoul, South Korea
Level 6 Contributor
201 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 24, 2013

Whenever I'm in Daegu, this is the hotel of choice. I understand that this hotel is one the best in Daegu. If you're accustomed to high standards, you might be a bit disappointed. Rooms are OK, and for this stay, service was uneven (very good to poor). Restaurant and bar are good to very good. I've seen other reviewers comments about they being expensive. Coming from Seoul, prices here are reasonable, not expensive.

I've stayed here a few times and have generally enjoyed my stay. I would have rated the hotel higher, if it wasn't for this stay. Had a bad experience at the restaurant and with room service. Wrote up a customer survey card (reporting my dissatisfaction), but received no response from the hotel.

The location is good and overall I think its a good value. I'm willing to come again to see if this trip was an "bump" in the road for this hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itaewon-mickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, June 27, 2013
Dear itaewon-mickey,

May we begin by saying thank you for your loyalty toward out hotel and for taking the time to share your experience on Trip-Advisor.

We would like to offer our sincere apologies for what happened during your stay. We are very sorry to read that, even if you say that your time with us is usually enjoyable, your last stay was not as good as it should have been.

Your review has been forwarded to our Front, House-keeping and F&B departments and we introduced measures and training to prevent this type of incident in the future.

Once again, please accept our humble apologies and be assured we will do our best to show you that, as you said, this trip was "just a bump" in your story with us.

Sincerely,

Mr CHOI Steve, General Manager of Novotel Ambassador Daegu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2013 via mobile

Rooms are excellent but there is a significant deficit of staff working here. It was a ghost town in the restaurant, there was one person there working, buffet style. Difficult to get any assistance. Lack of staff in many other places as well, basically a DYI hotel. The saving grace was Andy who was excellent and very personal at the front door and/or concierge, thanks Andy, you did a great job. Other than that, this hotel is nice in terms of location & atmosphere but lacks staff and service. Quite overrated in terms of recommendation to stay here and other reviews but it's most likely still one of the best places in Daegu for a foreigner to stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliverChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, June 27, 2013
Dear OliverChi,

Thank you for choosing Novotel Ambassador Daegu and for sharing your experience with us on Trip-Advisor.

Please accept our apologies for what you perceived as a "lack of service" during your stay. This is really not the impression we want to give to our guests as this is not what our guests usually perceive during their time with us. We can assure you appropriate actions have been taken to avoid such impression in the future.

Also, we would like to inform you we forwarded your message to Andy and that we congratulated him for his dedication toward you.

Thank you again for taking the time to write a review about your stay with us,

Best regards,

Mr CHOI Steve, General Manager of Novotel AMBASSADOR Daegu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level 5 Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 21, 2013

Room size large, very clean, polite staff that always want to please the guest. Ever helpful. I found the restaurant food okay- a mix of korean, japanese , western. Not bad. Great location too. If i must find a fault, it would be the internet. Once or twice, it was slow but generally seemed more than cooperative.
Strongly recommend this hotel for international travellers. My colleagues in other international hotels always returned with us for dinner.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 9jagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, June 23, 2013
Dear 9jagirl,

Thank you for your warm comments and recommendation about our Hotel.

Be assured your message will be shared to our team to motivate them to continue to provide excellent services to all our guests, in all situation.

If you come back in Daegu in a near future, we hope you will give us the pleasure and the honor to welcome you as one of our guest once again!

With very best regards,

Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 21, 2013

I was lucky to get a hotel overlooking the park right outside. A big size room with a large bathroom and a comfortable bed. The staff at the hotel was very helpful and I would love to stay here again!

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Line A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, June 23, 2013
Dear LineAntonsen,

Thank you very much for all your praises.
We are very happy to read you appreciated you stay with us.

If you come back in Daegu in the future please let us know, we would be honored to welcome you as one of our guest again.

Best regards,

Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed June 12, 2013

I was very impressed by the rooms are really nice and spacious and clean, the bathroom is quite large and modern. There is a nice view of the city from the large windows. The concierge are very helpful with any questions and also very friendly, their English was excellent. The location of the hotel is also excellent.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBogaru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, June 16, 2013
Dear CBogaru,

Thank you for sharing your experience about your recent stay at Novotel Ambassador Daegu on Trip-Advisor. It is always a pleasure to read positive comments about our facilities, services and location.

Please let us know if you plan to return to Daegu in the future. We will be very happy to serve you again.

Sincerely,

Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2013

I stayed at the room 2004.
pros.
1. The size of the room is very huge.
2. Sauna and Fitness club is very clean
3. Happy hour in the executive lounge has fairly good foods.
4. Location of the hotel is absolutely perfect.
5. Very reasonable price

cons.
1. No swimming pool.
2. Lack of personnel at the fitness center.

conclusion:
If you are going to Daegu and looking for a accommodation, I guess the best place to stay is the Novotel Ambassador Daegu.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank NarboroughCaillou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novoteldaegu, General Manager at Novotel Ambassador Daegu, responded to this review, June 12, 2013
Dear NotSatisfied13,

Thank you very much for providing us with such a nice review and recommendation on Trip-Advisor. Your comments about our location, rooms and our Fitness/F&B Services were greatly appreciated.

If, in a near future, you come back in Daegu, please let us know. We will try our best to make your next stay even more pleasant than the previous one.

Best regards,

Mr Steve CHOI, General Manager of Novotel Ambassador Daegu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ambassador Daegu

Property: Novotel Ambassador Daegu
Address: 611, Gukchaebosang-ro, Jung-gu, Daegu 41913, South Korea
Location: South Korea > Daegu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Daegu
#1 Luxury Hotel in Daegu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ambassador Daegu 4*
Number of rooms: 203
Official Description (provided by the hotel):
Perfectly located in the heart of the business, shopping and entertainment district, directly connected to the newest Doran Plaza Shopping Mall, Novotel Daegu is the place to be for business or leisure. Just 200m from city hall and Daegu Station, minutes away from The EXCO Daegu, 5mn from KTX Dongdaegu station, and 15mn Daegu International Airport. The 203 spacious rooms and suites ,with stunning view over the city lights, have been designed as a real contemporary living space by top designers. ... more   less 
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Also Known As:
Novotel Daegu City Hotel Daegu
Daegu Novotel

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