The customer service is excellent! They truly go above and beyond to accommodate their guests. No detail is left undone. They are ecspecially great in retrieving left items. If you stay here, you are in great hands!More
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We were received well and quick check in and check out. Staff at reception, housekeeping and at breakfast restaurant were very efficient, helpful and professional. English is spoken well enough for me. Room was of good size, with ample amenities, good furniture and wifi reception. Breakfast was excellent with wide varieties and good quality. Probably they could increase fresh fruits. Hotel lobby is beautiful and attractive. The seafood buffet for dinner was just out of this world. Excellent varieties of fish and seafood like crab, salmon, sushi etc-although it was expensive but it is worth it. They also serve steak but only lamb is halal.
Dear our valued guest:
It was a great pleasure to have you with us during your stay in the Ramada Plaza Jeju hotel.
And, thank you very much for your review about your experience in complimenting my staff's friendliness and satisfied with our service and cuisine.
It really means a lot to us to see your kind words on TripAdvisor and that you had a wonderful time with us. We will also be sure to feedback your comments about the team to them.
Especially, appreciated your compliments for the blue restaurant cuisine. I will truly pass your message to them for more motivating on their job performance.
Thanks again for your visiting and looking forward to welcoming you in the near future.
Sincerely,
Richard Chung
General Manager
My wife and I spent 3 nights at the hotel which is in a good location, close to the airport with an sea view. The room is spacious and the WiFi worked well throughout the hotel. The bed was comfortable and the bathroom was also nice with a good shower. The only small issue was 2 small bottles of water were provided and to request more is extra. The breakfast was an additional cost and quite busy, overall a nice stay and the staff were polite and friendly
Dear our valued guest:
We would like to thank you for taking the time to review our property on TripAdvisor.
We are very pleased and satisfied to read your positive and detailed review. I am happy that we catered to your needs during your stay in our property. Your kinds word will be shared with all of our staffs as encouragement.
We truly hope to see you again very soon.
Best regards,
Richard Chung
General Manager
Hotel is nice (see other reviews) but in a "high-end" hotel in 2019 it shouldn't be that difficult to have an acceptable room temperature! Looking at the other reviews here, it seems that every 3rd or 4th one complains about this, so management obviously is aware that it is a problem. DO SOMETHING ABOUT IT!!! TURN ON THE AIR CONDITIONING!
Details: First it took a while to realize that there were two heating systems: forced air and heated floors. Even after I figured that out and turned both off, I still had to have the door to the balcony wide open, with resulting mosquito bites, to be able to sleep. Based on their response to a previous review, they are one of those hotels that has decided that in April air conditioning isn't needed, since it's only April, no matter what the actual temperature is. That's something I would expect in a $40 hotel, not one at this price! MANAGEMENT: YOU KNOW THIS IS A PROBLEM. FIX IT!
Dear our valued guest:
Thank you for your review about your experience in the Ramada Plaza Jeju Hotel to share with other travelers.
I am sorry that you did not have an enjoyable stay with us due to cooling and heating system. Jeju Island's temperatures is hotter than one last year. Considering your opinion, we have decided to operate the cooling system. We plan to re-adjust the heating and cooling according to the temperature.
I hope that you will give us the opportunity to welcome you back to the Ramada Plaza Jeju hotel.
Yours sincerely,
Richard Chung
General Manager
The Hotel is located in the old town with many nice restaurants within walking distance. All the staff are very helpful and the room is spacious. Basic toiletries are available but you need to bring your own toothbrush. We were there in late March and there was no aircon. You can open the window but since we are close by the airport you could occasionally hear a plane flew by. Also, the hotel can arrange full day hire car at a very affordable rate within a short notice. Overall, with its price and service, definitely money well spent.
Dear our valued guest:
We would like to thank you for taking the time to review our property on TripAdvisor.
We are very pleased and satisfied to read your positive and detailed review. I am happy that we catered to your needs during your stay in our property. Your kinds word will be shared with all of our staffs as encouragement.
We truly hope to see you again very soon.
Best regards,
Richard Chung
General Manager
This is a beautiful hotel and they have an amazing breakfast. One thing we were disappointed in that we were unaware of is they turn off the a/c in the off season (we were here in October). It was very warm and the hotel offered us a floor fan and to keep the door sliding glass door open. The downside of that was the fan would turn off every couple of hours and in the mornings a construction company in the sea would shake rocks. I think it could have been a much more pleasant stay as it is a very nice hotel.
Dear our valued guest:
Thank you for choosing the Ramada Plaza Jeju hotel during your traveling Jeju island and taking the time to share your valuable review.
We apologize for the inconvenience caused by the cooling system. Because we are following seasonal standard temperature in Korea. We offer the fan or hitter without charge for those who feel hot or cold. We are going to look for another ways to make sure that you are more comfortable using it.
I'm looking forward to welcoming you to Ramada Plaza Jeju hotel in the near future again. We will try to make a better service for you next time.
Best of regards,
Richard Chung
General Manager
