At check in there was at beginning a lot of confusion about the room type, the room rates and the Accor vouchers that I intended to use for paying my bill. Most staff was nice but obviously a bit inexperienced. Hotel itself is relatively new and the location ist not bad, very close to the city center (but at same time very far from the beaches) and very near to the subway (take exit 9, through the underground shopping mall).
Room was of the typical good ibis standard, but housekeeping was a desaster: a lot of long black hairs everywhere, especially in the bathroom. Generally I found that the room was not so clean. The windows are not soundproof which is annoying given a lot of noise coming from the busy streets surrounding the hotel.
Breakfast was very very good, far better than in most ibis hotels I have been so far (it's more like what you can expect in Accor's Novotel or Mercure), but: at same time breakfast is very very pricey too, much more expensive than usually in ibis hotels (you also pay the Novotel or Mercure rate for breakfast). At the entrance of the hotels is a Starbucks and a convenience store, I would recommend to have breakfast there (but: Starbucks opens only at 7.30 am).
Coming back to staff: would describe them as a "mixed bag" - professional but not that much friendly. One evening (close to midnight!) I went to the reception asking the lady whether I could take one of the used english newspapers that are on display at the reception area with me to my room. She refused. Considering that it was close to midnight (in less than one hour it would have been yesterday's newspaper!) and that there were no other guest at the reception area this was an unfriendly, unprofessional and ridiculous behaviour.
Generally: hotel's in Busan a very expensive and the ibis is relatively "cheap" - but still too expensive for what it offers.
- Official Description (provided by the hotel):
- ibis Ambassador Busan City Centre is located in Seomyeon, the center of Busan’s business and shopping district.We offer comfortable and convenient accommodation facilities at reasonable prices for business people and travelers who wish to stay in the center of downtown Busan and enjoy a leisurely weekend. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Hotwire, Hotels.com, Agoda, Travelocity, Orbitz, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your ibis Ambassador Busan City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.