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“Disappointed”

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Hanwha Resort Haeundae Tivoli
Ranked #6 of 204 Specialty Lodging in Busan
Certificate of Excellence
Reviewed November 7, 2013

We arrived with very high expectations from this hotel and left much disappointed. Front desk staff were rude, unhelpful, and completely unorganised all throughout our stay. Attempts of getting any information from staff were often met with uncertain looks and blank faces. More often than not, we would be referred to a tourism information desk that was rarely ever manned. And when there is someone available, would provide incorrect and inadequate information. Our rooms were not properly kept either, with obvious signs of a rushed job.
Oddly though, bins were not regularly emptied and towels (tiny things, by the way) were sometimes not replaced.

I will add however, the sea side location and views of the Gwangan Bridge are outstanding.

  • Stayed: October 2013, traveled with friends
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1  Thank 404Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 17 of 98 reviews

Reviewed October 8, 2013

Fabulous experience, amazing views, especially at night with the lit bridge, free Wi-Fi that needed sorting out as they gave me the wrong password that was fixed immediately by a staff member coming up to the room
Bed had one side against the wall, which is not uncommon and we had a kitchen/living area
Towels were far to small (needed 2!)
Breakfast room is big, I estimate 300 seats and there is enough choice to satisfy everybody
Worth having as is the Sauna unless you can't handle seeing another naked person of the same gender (Women have there own area)
Not sure about the value for money as this was all paid for us, but I think it is...

  • Stayed: September 2013, traveled as a couple
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1  Thank toowoomba4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

It was one of th best hotels I have stayed in. Room on 26th floor had an amazing view to the sea and colorful bridge at night. Loved it so much. Location was excellent. Room was so clean and tidy. Everything was wonderful. Breakfast also was good. Just wanted to have more tea service in open buffet. The kind service stuff privided tea for us. I reccomend this hotel.

  • Stayed: May 2013
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1  Thank TahiraMira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

This is our first night in Busan, we traveled with a group of 55+ marathon runners, it is great to stay at Haeundae coz it is just 5 minutes run to Dongbaekseom.
Our room has a queen size bed, there are mattresses and blankets in the closet to make extra bed for at least 2 person, great for bigger family.
Breakfast at the 2/F is great, however just like most hotels in Busan, the coffee machine has no English instruction, you can only make a wild guess or reply on the mercy of other Korean guest to help you.

  • Stayed: April 2012, traveled as a couple
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2  Thank taipo_babe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

Luxury property with great views

We were on the 23rd floor, with a corner room, and had a view of the bridge/water..esp. beautiful when lit up at night

Breakfast buffet was decent..Only complaint would be some of hot dishes weren't hot enough. But this is a problem at most hotels

Also, they have a really nice spa

Walking distance to Haeundae beach, and Nurimaru Apec House

  • Stayed: March 2012, traveled as a couple
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1  Thank TimmyTabasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: December 2017, traveled with family
Thank 로렌을 위하여 L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: November 2017, traveled with friends
Thank 용마사
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanwha Resort Haeundae Tivoli

Address: 52, Marine city 3-ro, Haeundae-gu, Busan 48119, South Korea
Location: South Korea > Busan
Hotel Style:
Ranked #6 of 204 Specialty Lodging in Busan
Price Range: $94 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanwha Resort Haeundae Tivoli 3*
Number of rooms: 6
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