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“Expectations met”

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Hampton Inn Albany-Western Ave/University Area
Ranked #3 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Southborough, Massachusetts
Level 6 Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Expectations met”
Reviewed November 30, 2013

Easy to find, clean and very avoidable. Clean rooms, friendly staff, convenient and pool. Who could ask for more? Rooms a little tight but manageable. Breakfast provided and basic.
Will return when staying in the area.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeonardoG408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, December 10, 2013
Thank you for the review! We really appreciate your business and the extra time you took to share your experience.

Maybe next time we can get you into a King room, there is a little more space to be found in those.


Hospitably yours,

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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887 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Staten Island, New York
Level 6 Contributor
212 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 25, 2013

Staff was great! Jafar checked us in, very pleasant and accommodating.
We were in for a weekend of Lacrosse at Albany College.
We finished at 1pm on checkout day and they graciously extended our check out til 2pm.
Nice Pool, clean accommodations, pleasant staff and a complimentary breakfast with a clean dining area.
The college Lacrosse fields were less than a 5 minute drive down Western.
The Hotel is similar to most with its accommodations, but the staff and attention to detail (ex. cleanliness) separate it from the others.
HIGHLY RECOMMENDED!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NUTN2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, November 29, 2013
Thank you!! Jafar has been with us for a very long time and is truly a wonderful member of our team. Not only does he do his job well, but his laugh is contagious!!

A great big thank you for sharing your experience, we know how busy everyone is and appreciate the time you took to post this. And you have caught on to our secret; we firmly believe that clean rooms and great service are what we need to focus on. Your are very right, it is the people that make the difference and enable us to be among the top!

Hospitably yours!!

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knaresborough, United Kingdom
1 review
Reviewed November 23, 2013

I stayed two nights recently and found the hotel staff incredibly friendly, helpful and professional. Very welcoming and could not do enough for you.Very clean hotel, well-equipped rooms--with microwaves!--a well-stocked snack shop and the best self-serve breakfast--just delicious. Overall an excellent experience. Highly recommended.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ell t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, November 29, 2013
Thank you for sharing your experience here on TripAdvisor. We share all these reviews with our staff and wanted you to know how much they appreciate hearing this.

If you can ever think of anything we can do better....we are working on our 2014 New years Resolutions and love the input from the guest. After all, if it isn't important to the guest, well...it shouldn't be all that important to us.


Hospitably yours,

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 6 Contributor
239 reviews
190 hotel reviews
common_n_hotel_reviews_1bd8 425 helpful votes
Reviewed November 21, 2013

I stayed for one night while passing through Albany on business. As others have mentioned, the hotel in convienient to the Interstate, is easy to find, has plenty of parking, and is close to restaurants and what looked like a fairly large shopping mall.

The proerty is clean and well maintained. Everything worked well, and I found the hotel provided a good nights sleep; everything was quite as was the ac unit. However, I would have to describe the room as just average in size; when working at the desk, the back of the chair was against the bed. Also, I found the beds too soft, especially the sides closest to the night stand, which get the most use.

All in all, this is a good place to stay, but didn't offer great value for what I thought was a rather steep rate.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, November 29, 2013
Thank you for taking the time to post a review and share your experience! We have discussed your comments and are making sure the mattresses in all rooms are getting rotated in a timely fashion as this will keep them in quality condition.

While comfort of mattress can be subjective, they should not be too soft. If you have an extra minute I'd love to know which room you were in so I can check on those particular beds?

I can be reached at ktabora@turfhotels.com

Yes, the double queen rooms can offer a close fit with the chair at the table. For a more accommodating workspace I would suggest one of our king rooms? They are designed with the business traveler in mind and you may find them better suited.

Again, thank you for the comments; you have given us some solid ideas on how we can do better.

I hope that on your next trip we can show you these improvements to improve the value of your trip.

Hospitably yours,

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goderich, Canada
Level 5 Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 20, 2013 via mobile

We stayed overnight en route and found the hotel easy to reach, well thought out for amenities and comfort. Staff was very helpful and friendly. Bed was terrific, self-serve breakfast fine and check-in, checkout very easy. Restaurants and area shopping are plentiful and good. Very attractive city.Strongly recommended.

Stayed November 2013, traveled as a couple
Helpful?
Thank MGB02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, November 29, 2013
Looks like we kept our eye on the ball!! Thank you for giving us your business and for taking some extra time to share your experience!!

If you have just one thing that we can do better, we are working on our New Years resolution for 2014!!

Hospitably yours,

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Albans, Vermont
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 17, 2013 via mobile

This is my second stay here. My daughter had to come to albany for business and i tagged along to do some shopping and to keep her company. The hotel is near the malls and good restaurants. The staff is very friendly and polite. I had to call the front desk twice; once for blankets ( they only have one for each bed and we're blanket lovers!) and again in the morning for toothpaste ( we forgot ours)! They delivered the needed items to our room very promptly. Nice to have free bottled water in the rooms, very comfy beds, nice tv and very clean modern bathrooms. Nice free breakfast with plenty of healthy choices as well as the usual cinnamon rolls and bacon/eggs. Always my first choice hotel for stays in albany.

Stayed November 2013, traveled on business
Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, November 29, 2013
So glad we are able to offer a great stay when you come to town.

This month, our team has been especially thankful of the ability to hear these great reviews straight from our guests. We have also been taking an extra moment to reflect on the fact that our guests have a choice of hotels, and that they choose us! So we have been offering double thanks all month!!

Thank you for the business, and thank you sharing our experience here on TripAdvisor!

Hospitably yours,

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 11, 2013

I recently had a hotel reservation booked at this Holiday Inn - a 4 night stay and made the horrible mistake of not reading the "fine print". I booked the "Book Early & Save" deal....it should be termed "Book and Pay Full Amount and if Cancelled YOU Loss ALL YOUR MONEY! DEAL". I lost almost $600 dollars on this due to having to cancel....I called 4 days in advance to cancel a 4 day reservation and they proceeded to charge my credit card the FULL AMOUNT of the stay...lost the entire $600. What a rip off and very arrogant and rude employees too!

Room Tip: DON"T STAY HERE - Be particularly careful with the "fine print" in their deals!
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alexia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, November 12, 2013
Please accept my apology if I sounded rude or arrogant in our email exchange. It certainly was not my intent to come across in that manner and I am very sorry. The terms of this discounted rate are listed prominently next to the available booking options and have become very common in the industry.

As previously offered in my private email, I do hope that you consider using the credit from the Book Early and Save rate at some point in the next twelve months. I understand that this is significant amount of money and hope that once you do stay with us we can provide you with a level of service that exceeds your expectations.

Hospitably yours,

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Albany-Western Ave/University Area

Property: Hampton Inn Albany-Western Ave/University Area
Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Albany
#3 Family Hotel in Albany
#4 Business Hotel in Albany
#4 Best Value Hotel in Albany
#6 Romantic Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Albany-Western Ave/University Area 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Hampton Inn Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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