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“GREAT place to stay!!”

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Hampton Inn Albany-Western Ave/University Area
Ranked #3 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 14, 2013

This hotel was excellent - great breakfasts, VERY clean throughout, service with a smile, staff couldn't be more helpful, had a couple of evenings when we had a nice family dinner (ordered in) in the living room, nice exercise room overlooking a nice pool area, very quiet, large rooms, thick sheets and towels..... NOT ONE complaint or suggestion for improvement!!

  • Stayed: June 2013, traveled with family
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2  Thank kspyderx8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded July 8, 2013

We are quite pleased that you enjoyed your stay with us! Thank you for sharing your experience here on TripAdvisor! We do appreciate it and hope to see you back sometime soon!

Kathy Tabora
General Manager

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702 - 708 of 963 reviews

Reviewed June 11, 2013

Excellent hotel. Very clean, large rooms. Breakfast had a few extra items beyond your basic continental. Stay here and drive to Saratoga during racing season. Why pay exorbitant prices for lesser quality. Good location for access to SUNY Albany.

  • Stayed: August 2012, traveled with family
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1  Thank Maestro694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded July 8, 2013

I am late in saying thank you to you for this, but that doesn't mean we didn't appreciate the time you took to post it!

If you come back this summer I hope I get to say hello!

Kathy Tabora
General Manager

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Reviewed June 9, 2013

We stopped off here on our journey from Niagara Falls to Boston, the journey was a very long drive in non stop rain all the way so we were tired and very pleased to get to this hotel which we had booked on the internet after reading the positive reports on trip advisor. We were welcomed by Nick on reception who was very friendly and happy to have a chat with us while we signed in, when we asked if there was anywhere close to get something to eat he asked what sort of food we preferred to eat and then gave us directions to a nearby restaurant called "99" which was exactly what we were looking for.
Our room was large and very clean with more toiletries than we had had at any other hotel in the previous two weeks of our holiday/vacation. Despite the hotel being busy we experienced no noise from other guests and the hotel even had a guest laundry which we were happy to try out as by this time we were getting a bit short of clean clothes.
The breakfast in the morning was included in the price of the room and was excellent with hot and cold items such as bacon, scrambled eggs, pancakes, cereals, fruit and so much more with very efficient staff keeping everything topped up.
We spent just over two weeks in America driving from NYC to Niagara Falls and finishing in Boston and this Hotel was the best value for money hotel we stayed in, very clean through out and great staff. Well done Holiday Inn Express Albany you have got it exactly right.

  • Stayed: May 2013, traveled with family
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1  Thank Bozmanthegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded July 8, 2013

A very belated thank you for your review! We have been busy busy busy here at the hotel and are super pleased to hear that you enjoyed your May stay with us!

Nick is our resident service rock star! He is so very good at what he does and we are lucky yo have him with us.

We actually shared this with the staff and owner a while back. We really love our TripAdvisor reviewers, you all really help us pass along the appreciation to the team.

Kathy Tabora
General Manager

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Reviewed June 4, 2013 via mobile

Holiday inn express maintains high standards. Everything is as expected. Clean. Friendly staff. Nice workout room. Good location. Very busy hotel. They must be doing everything right. Accommodations in Albany are expensive. This one is a reasonable value.

  • Stayed: June 2013
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1  Thank Amherstgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded June 9, 2013

it is all about value and we work hard to make sure our guests leave knowing they made the right choice. Thank you for taking the time share this! It is really appreciated by everyone who works here.

If there is any one thing we could have done to go beyond your expectations...we would love to hear about it!!

Kathy Tabora
General Manager

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Reviewed May 30, 2013

Quick overnight trip to the area. Hotel was convenient to my meetings. The front desk staff who checked me in was fabulously nice, helpful, enthusiastic and overall a gem. Free Wifi with my room, and my room was very large. Everything worked properly.

The breakfast buffet was included in my room rate and was overall better than average for a breakfast at this class of hotel. There were plenty of protein options, a variety of yogurts, oatmeal, etc. And several types of coffee.

Overall an excellent value.

  • Stayed: April 2013, traveled on business
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Thank JoKnits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded June 9, 2013

Thank you for a very detailed review of your stay with us! Sounds like we hit all the right notes.

Maybe next time your meeting can be here on site in one our meeting rooms? :)
(sorry for the pitch, couldn't help myself!)

Have a wonderful week and we hope to see you again soon!

Kathy Tabora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013 via mobile

The front desk people were nice and very attentive. When we checked in and when I just went to all a question they went out of their way to help and make sure I got what I needed. They clearly wanted to go above and beyond and they did!

  • Stayed: May 2013
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Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded June 9, 2013

A great big thank you for sharing your experience at our hotel. I am blessed to work with a great group of people that truly like being helpful!!

Hope you are having a wonderful summer and we get to see you again soon.

Kathy Tabora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

Great rooms, quiet and clean, very large for the price. Staff was extremely helpful, responded to requests seemingly before I finished asking for what I needed (i.e. forgot toothpaste, called front desk, less than 2 minutes later knock at door). Only gripe is the parking situation - parking lot has no sidewalks, requiring you to walk in the aisles, all the way around the building because your room key won't open the exterior doors (after being replaced twice!).

  • Stayed: May 2013
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Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded June 9, 2013

Very sorry about the exterior door issue that happened while you were here. Turns out it was the locks, not the keys. We were able to fix the issue but it really should never have happened in the first place.

Hope we get to make it up to you sometime in the future?!

And thank you for the nice review! We read it at our morning meeting last week, nice happy smiles all around!

Kathy Tabora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Albany-Western Ave/University Area

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Albany
#3 Family Hotel in Albany
#4 Business Hotel in Albany
#4 Best Value Hotel in Albany
#6 Romantic Hotel in Albany
Price Range: $116 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Albany-Western Ave/University Area 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Hampton Inn Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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