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“Typical Holiday Inn”

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Hampton Inn Albany-Western Ave/University Area
Ranked #2 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
albany
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Typical Holiday Inn”
4 of 5 bubbles Reviewed April 19, 2013

Great place to stay when visiting the Albany - New York! The staff was very pleasant and friendly.The counter under bathroom vanity had dust and under the guest room table vaccum not done.Got late checkout as Priority club member.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suny79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 26, 2013
Thank you very much for taking the time to post and share your experience. We have discussed your comments with all of our housekeeping staff and our Inspector to make sure that we do not overlook any dusting or vacuuming.

Guests who post reviews help us so much in making sure we don't slip! Thank you for helping stay at the top of our game!!

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
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English first
Atlanta, Georgia
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

This by far was on the best Holiday Inn Expresses I've ever stayed in. I've had some bad experiences as of late but this experience reaffirmed the reasons why I enjoyed the Priority Club.

The hotel is truly first class. It's clean, has a nicely done modern update, and comfortable rooms. The place even had a fresh new smell! The staff was attentive and helpful. I was allowed an early check in as well which was appreciated after a long drive. The convenience store area reminded me of a Courtyard Marriott.

It's in a great location next to highways and nice shopping plaza.

This place should be the gold standard in which other properties measure themselves.

Room Tip: Get a larger corner room at the end of the hallway on the fourth floor. It's a little larger and...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrimeExcursionist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 26, 2013
Thank you very much for your review! We are honored by your comments. The staff does try very hard and to suggest we should be gold standard, well, your review garnered a big round of applause when we read it at our morning meeting!

We hope to see you again soon

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 7, 2013 via mobile

Great place to stay when visiting the University of Albany - New York!
The staff was very pleasant and friendly.
Impeccable care and all around cleanliness.
Nicest hotel I've seen in a long time!
Quality assurance job one!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gr8fuldave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 18, 2013
Thank you so very much for posting about your experience with us. We read this to our staff at our morning meeting. They have really come to look forward to these!

We hope to see you again sometime soon!

Kathy Tabora
General Manager
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Lakewood, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

We had an excellent experience on our recent stay at this Hotel. We walked in at 2:30 AM and were greeted by the very friendly night staff, Richard and Jim. They were able to help accommodate us even though we originally did not plan on bringing all our children. The rooms were very clean and the kids had a great time at the pool. The staff were all very pleasant. This stay was by far the best “passing through Albany” experience that we ever had.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moshef206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 7, 2013
Please know how much we appreciate the time it takes to post a review and share your experience. Richard and Jim are both long term employees with our company and it is very nice to be able to thank them for doing such a good job.

Our housekeepers just love love love all these cleanliness comments too!

Thank you again!

Kathy Tabora
General Manager


P.S. if you ever decide to stay for a while and not just"pass through" I know some great kids activities on the cheap or even free!! :)
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Montreal, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 1, 2013

We came late on Friday evening, No advance verifications. The man at the desk( name Jafar) was extremely friendly and helpful.We got a very good price and spend a very good night at the hotel. ROOM WAS CLEAN, NO ANY ODOURS. Beds are very comfortable. Morning breakfast was good, even more that we expected from continental breakfast.
Everything was perfect, if we have to be back to Albany area we will choose this hotel for sure.
Thank you guys, for such a pleasant stay!!!!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luc2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 7, 2013
We hope we do get to see you back with us again but in the meant time wanted to send over our appreciation for your review.

Jafar is great! He has been with us for a long time and we love having him here. If you get to hear his laugh...it is that very contagious kind!

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 29, 2013

I had the pleasure of staying at this location of almost 70 days while working in the area. I can't say enough about how friendly the staff was and how accomodating they were to all my needs. This experience in itself made it the #1 for reason for giving the hotel five stars. The hotel is located in an area that is surrounded with a number of great places to eat, great shopping and sports bars. They have an ATM in the lobby and a small store to purchase food or drinks in case you can't get to the grocery store to pick up a few things for your stay. I was sick during the stay with a dreadful cold and called downstairs to ask if the they had medication at the counter store had the medication I need and one of the staff members kindly brought it up to me so that I would not have to leave the room. During my stay I had a number of deliveries and the staff made sure that I was aware of anything that came to the lobby. They also were happy to accept packages that needed to be picked up the couriers. I would highly recommend staying at this Holiday Inn while in the area. Thanks to everyone for your friendly and constant cusomer service.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovelife40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 7, 2013
Wow! Thank you, Thank you!!

I am very lucky to have such a great staff that really truly wants to take care of our guests... I really appreciate that you shared your story. They do what they do because they want to, but it is always nice to show them how appreciated they are.

Hope you are feeling much better now that you are home in sunny Florida!!

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utica, New York, USA
Level Contributor
352 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed March 18, 2013 via mobile

I was in Albany for training for 3 weeks and stayed at this hotel week 1. The hotel was very nice and the room was very CLEAN which is the most important thing in my book! The continental breakfast was great and the front desk staff were also great! I would definitely stay here again! If I had to list a negative, I would say that the decor of the room could have been more modernized and the water pressure in the shower was not great but neither of those are deal breakers : )
The only reason we changed hotels for week 2 & week 3 was that we needed a hotel within walking distance of the training site, which unfortunately this hotel was not. I would definitely stay here again and I would definitely recommend this hotel!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, April 7, 2013
Thank you very much for taking the time to write a review! We are very sorry to have only been able to host you for one of your weeks but very glad that you enjoyed your time with us.

If you wanted to shoot me a quick message with your room number I would love to get at that shower head. We do have Kohler massage heads installed and the pressure is customizable but there is always a chance the the head needs to be changed out.

Hope you enjoyed the rest of your training in Albany!!

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Albany-Western Ave/University Area

Property: Hampton Inn Albany-Western Ave/University Area
Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Albany
#3 Family Hotel in Albany
#4 Business Hotel in Albany
#6 Romantic Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Albany-Western Ave/University Area 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Hampton Inn Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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