I took a trip to Albany with a friend who was reporting for training for a new job and stayed overnight in the Holiday Inn Express on Sunday, September 8, 2013 primarily because it was near the bus station. We didn't have reservations, however, our check-in was smooth, fast, and the young lady was very courteous and helpful. She didn't assume because we appeared to be a couple checking-in one room that we wanted to sleep in the same bed. She automatically asked if we wanted a room that had 1 or 2 beds. We checked in around 2:30 am for which we were allowed to have a late check-out with no additional cost. She also assisted us to order out for food and notified us when the food was delivered before she sent the delivery guy to our room. The room was beautiful, clean, and comfortable. Since we were given a late checkout, I wanted to go to a Marshalls so we spoke to Anthony to get travel directions to the nearest Marshalls. Anthony was a jewel. He was very personable and although I felt he went above and beyond to provide us with assistance, I got the feeling that this was Anthony just being Anthony. He has impeccable customer service skills and his rapport with us as we'll as other guests while we waited for a cab, is quite noticeable and comforting. Anthony called the cab company back because he felt that we were waiting too long for it to arrive. He didn't just call a cab for us and feel that he did his job, next! He was conscientious and cared about our waiting time. He is a people person and because of it I recommend that anyone who has to stay in Albany, stay at the Holiday Inn Express. I hope that you get a chance to meet and interact with Anthony. My financial services business allows me to be mobile. I look forward to traveling to Albany now because I know just where I will be staying on future overnights or weekends! Anthony you deserve a gold star. It will be because of your disposition and character that guests like me will love to return to this hotel again and again.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to The Times Union Center, Albany Capital Center,The State Capitol, Empire State Plaza and the Port of Albany. Our courtesy shuttle runs from 7am-11pm Monday through Friday and can pick you up at the Rensselaer Amtrak Station or airport for free! We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Albany - Downtown Hotel Albany
- Albany Holiday Inn