I recently stayed at this hotel to attend a lacrosse tournament being held in Saratoga Springs. When me and the family checked in, we where taken back by how dirty the room was. There was dirty hand prints down all the doors, dirty kitchen dishes and pot holders, dirty broiler pan in the oven, etc. It was really disgusting!
I went to the hotel desk and told them. They lowered by my rate from $179/night (yes $179) to $129/night. They provided me some extra points and said that they would "super clean" my room the next day. I went away satisfied that they where trying to fix the problem.
When we returned late the next day, the room simply had new towels and beds made. In fact, the trash was never emptied in any of the trash cans. My kids and I where afraid to walk in the room without shoes -- really was gross! Stains on the couches and chairs. I proceeded back to the front desk and I was assured that they would comp me the room for our stay due to our inconveniences; however, they needed a manager to over ride the computer. I was told to stop by the next day and that the manager would be on shift.
I stopped by before leaving and the desk attendant went and spoke to the manager behind a small partition wall. The said "I did not personally check the room yesterday and that I would need to call the next day and speak to the hotel manager." Yet again ANOTHER MANAGER! I went and left. I was totally ashamed that I paid money for the room. Unfortunately it was 4th of July weekend and we had no other options as the rooms where booked at all the hotels locally.
Beware of staying at this hotel. I have also alerted Marriott about this hotel. Surprised it is in the chain!
- Official Description (provided by the hotel):
- TownePlace Suites by Marriott SUNY Albany hotel provides the perfect location when traveling to Albany for business, relocation, or pleasure. Our Albany hotel is central in the capital area and is only minutes to most everything. Conveniently located off I-87 and I-90, next to SUNY Albany and only minutes to shopping centers, downtown Albany and Albany International Airport. TownePlace Suites by Marriott Albany hotel offers uncomplicated living with your budget in mind. ... more less
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- Also Known As:
- Towneplace Suites By Marriott Albany: Suny Hotel Albany
- Albany Towneplace Suites