After driving for 5 hours to get to the hospital for an emergency visit to a family member, I was greeted with a scowl by the woman at the front desk. My father who was in the hospital booked the room for me. She would not let me check in because my father was not there to sign for the room. I explained that he was in the hospital and that was the purpose of my visit. Still would not budge. I finally gave up and gave her my card, which she then tried to deny as well because it had my husbands name on it. I showed her my id with the SAME last name and explained I'm an authorized user on the account. Finally after another 5 minutes of dealing with her snotty attitude, she let me into a room. It was very late, I was exhausted and so I went to bed. The next morning, I received a knock on my door from the housekeeper, I had overslept slightly past 11am (check out time). I apologized to the house keeper and told her I would be out in 10 minutes and she was kind and gracious. As I was packing I received a call from the same woman from the night before, I answered the phone and got a snarky "check out was 11am" and I said I was packing up and would be out momentarily. Literally 2 minutes later, I got another call- the same women "I thought you were leaving". I could not believe the rudeness of this woman. We got out of there fast and I will NEVER return there again. The room quality is what you would expect of a $50 per night hotel room. It was clean from what I saw, little out dated, but I'm not picky. I am just in shock and awe by how rudely I was treated. If you can avoid this place, do it.
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- Also Known As:
- Red Carpet Inn Albany Downtown Hotel Albany
- Albany Red Carpet Inn